Customer Service Full Time
Resume:
RICHARD N. BEACHEM
Kernersville, NC 27284
************@*****.***
Sep 2021-Jan 2022 (Temp)-FULL TIME 40 HOURS WEEKLY
Guest Services Representative at Kernersville (VA) Veteran Affairs the Guest Services Representative serves as the role model for service excellence and patient experience. The Guest Service Representative is responsible for providing caring and compassionate service to patients and their loved ones during many phases of the patient’s care and sets the tone for the patient’s and guest’s remarkable experience. Guest Service Representative provides support and comfort measures through continual rounding and communication with the medical team/staff and support services. Maintains a welcoming and safe environment, provides immediate service recovery as needed, and performs various clerical duties as assigned. Coordinates the lost and found process where applicable. This role serves as a partner between the patient and clinic, assisting patients with their rights and needs throughout their visit. The Guest Services Representative performs duties outlined within the Guest Services Representative role and provides support for this role. The Guest Services Representative must have a comprehensive knowledge of VA Clinic services and facility resources to ensure every guest has a remarkable experience.
Additional duties: Notary Republic
I received an outstanding performance award from my supervisor. I was rated the best staff member in my department.
I have the ability to adapt to varying situations that are present in an
Outpatient Clinic setting as well as be willing to learn new
Technologies, procedures, and policies. I also have the ability to
Effectively and consistently communicate with all internal and external
Customers in a respectful and courteous manner.
Provides influence, motivation and the persuasion necessary, to
Foster the acceptance and exercise of sound management concepts,
Practices and innovations by other staff.
I worked independently in the accomplishment of a wide variety of duties
(Performing patient support work)
Skilled in communicating with individuals to obtain the desired effect, ensuring
Compliance with established policies and regulations.
Ability to communicate tactfully and effectively, (electronically, by phone, in
Person), and in writing, (with internal and external customers), this may include
Preparing reports in various formats and presenting data to various organizational
Levels, (as well as resolving patient concerns).
Ability to organize work, set priorities, and delegate tasks/responsibilities in
Order to meet deadlines.
Ability to (schedule medical) appointments in a clinical setting.
Provides care to the Veterans and Staff at the COVID-19 screening station which
Was inside the building within the Kernersville Health Care System to include the
Health Care Center (HCC) and Community Based Outpatient Clinic (CBOC).
Responsible for following infection control procedures. Performs a range of
Clinical support duties which may include taking vital signs, recording vital signs
And reporting deviations to the RN. Maintains safe environment for patients, staff
And visitors. Responsible for cleaning equipment (wheelchairs, etc.)
Jan 2021-Sep 2021- FULL TIME 40 HOURS WEEKLY
Educator at Winston Salem Forsyth County School-Griffith Elementary.
Provides influence, motivation and the persuasion necessary, to
Foster the acceptance and exercise of sound management concepts,
Practices and innovations by other staff. I’m a member of the School
Improvement Team. I work on goals and strategies
To improve the school process that has an impact on the student’s education.
Conduct monthly meetings with other staff members. Review the staff’s and
Student’s handbooks. Provide operational and clerical support to
Lead teachers. Duties include planning activities, supervising children,
Grading papers, doing paperwork, test proctoring, handing out class
Materials and reporting to parents and classroom teachers. Professionally
Reinforce lessons by tutoring individual students or small groups.
These duties include creating lesson plans, documenting progress, and
Overseeing lesson preparations.
Feb 2018- Oct 2020- FULL TIME 55 HOURS WEEKLY
SALES MANAGER at Rice Toyota, Greensboro, NC
Open and closed the store including weekends.
Provides influence, motivation and the persuasion necessary, to
Foster the acceptance and exercise of sound management concepts,
Practices and innovations by other staff. Supervised 5 operators their
Duties involved operating telephone switchboard equipment to connect
Incoming and outgoing calls. Placing and receiving local calls; operating a
Console telephone switchboard. Placing and receiving regular and special
Long distance calls over commercial circuits, timelines, or other systems and
Networks, such as a wide area commercial system, providing organizational
Information to callers using computerized or printed directories. Keeping
Records of calls for computing customer list. Providing primary routing or
Alternative routing service for high priority calls to managers. Handling calls of
Varying priority and preempting circuits if necessary. Keeping statistics on
System use to inform managers of trends concerning capacity and utilization;
And - operating associated equipment, such as radios, alarms, paging
Systems, and secures voice equipment.
Responsible for professional development of subordinate personnel.
Responsible for planning, organizing, directing and evaluating the activities of
Subordinate administrative and clerical staff.
Possess exceptional communication skills and superior knowledge of various
Means of communication in the form of telephone, written documentation,
Proctoring meetings, interviews etc.
Responsible for training subordinated personnel in relation to their job positions.
Interviewed and hired sales consultants; supervised more
Than 28 Sales Consultants. I demonstrated and set up tracking records of
Generating leads and closing sales. Developed a system and lead the dealership in
Providing great customer service. Supervised, lead and motivated employees with
Extensive expertise to improve customer Relations.
Provided valuable leadership that helped increase the team’s sales numbers and
Effectiveness. Closer of the Sales staff.
I attained and maintained customer satisfaction report score above the zone which
Were 92.56 and maintained a score of 94.5% at the Dealership.
I developed and planned strategic then I executed excellence and improved the
Sales volume over 110% monthly.
And improved finance penetration by 38% to achievement of goals.
CERTIFIED GM NEW CAR SALES MANAGER- FULL TIME 50 PLUS HOURS
WEEKLY Jun 2016 - Feb 2018 Sales Managers at Terry Labonte Chevrolet in
Greensboro, NC
Provides influence, motivation and the persuasion necessary, to
Foster the acceptance and exercise of sound management concepts,
Practices and innovations by other staff.
Responsible for professional development of subordinate personnel.
Responsible for planning, organizing, directing and evaluating the activities of
Subordinate administrative and clerical staff.
Possess exceptional communication skills and superior knowledge of various
Means of communication in the form of telephone, written documentation,
Proctoring meetings, interviews etc.
Responsible for training subordinated personnel in relation to their job positions.
Experienced Sales Manager with a
Demonstrated history of working in the Automotive Industry. Skilled in
Negotiation, Market Planning,
Business Planning, Operations Management and Sales. Strong Sales Professional
With a Bachelor of Science (BS) Focused in Business Administration and
Management, General
From Wayland Baptist University.
Interviewed and hired sales consultants; supervised more than 25 Sales
Consultants.
I demonstrated and set up tracking records of generating leads and closing sales.
Developed a system and lead the dealership in providing great customer service.
Supervised, lead and motivated employees with extensive expertise to improve
Customer Relations.
Provided valuable leadership that helped increase the team’s sales numbers and
Effectiveness.
I attained and maintained customer satisfaction report score above the zone which
Was 87% and maintained a score of 99% at the Dealership.
I developed and planned strategic then I executed excellence and improved my
Sales volume by 43%
And improved finance penetration by 38% to achievement of goals.
CERTIFIED GM SALES CONSULTANT FULL TIME 50 PLUS HOURS WEEKLY
May 2015-Jun 2016 Senior Sales Consultant at Parks Chevrolet in Kernersville, NC
Sold more than 30 cars monthly while maintaining excellence CSI
I demonstrated track record of generating leads and closing sales.
Lead the dealership in providing great customer service.
Lead and motivated employees with extensive expertise to improve customer
Relations, and provided valuable leadership that helped increase the team’s sales
Numbers and effectiveness. I attained and maintaining customer satisfaction report . Scores above the zone. I developed and planned strategic then I executed excellence
And improved my sales volume by 35% and improved finance penetration by 25% to
Achievement of goals. I won sales Consultant of the month every month I worked at
The dealership.
DMV DRIVER LICENSES EXAMINER- FULL TIME 40 PLUS HOURS WEEKLY
May 2010 –May 2015 DEPARTMENT OF MOTOR VEHICLE DRIVER LICENSES SUPERVISOR AT A DISTRICT OFFICE, NORTH CAROLINA
Directly supervise ten driver’s license examiners at a district office. Responsible for
Overseeing six district offices insuring that I motivate, develop, and coach a diverse
Team of employees to execute their duties and provide the best customer service to each
Customer. I interpret complex rules and gather complex data, review regulations and
Use good judgment to make the make appropriate eligibility decisions. I setup, manage
And monitor the license Data base to insure the district staff is providing outstanding
Customer service. Meet and Greet customers to insure they get the best customer
Service. Conduct eye examinations; I Enforce Department policies, rules, regulations
And statutes to insure high efficiency within the office. Explain policy and procedure
And Laws to a diverse clientele. Create and maintain records/reports. Investigate and
Resolves customer’s issues and concerns. Disburse large cash amount, make bank
Deposits, and prepare reports for staff to insure they are a breasted, conduct financial
Transactions collect, and balance and report fees collected daily.
Conduct weekly inventory. Examine, evaluate information and documents and
Determine eligibility, test and evaluate person applying for classified Driver Licenses,
Commercial Driver Licenses, Learner’s Permits, Motor Cycle Permits, Motor Cycle Skill
Tests and ID Cards. Confirm applicant’s knowledge of NC Motor Vehicle Laws, ID of
Road signs, checking vision and observe/evaluate driving skills by riding with the
Customer in their personal vehicle on a road test in all types of weather. ID any health
Concerns, advice customer of adjunct service programs, enter applicant data and court
Ordered information into mainframe database. Wear agency issued uniform and shoes.
Work in confined area and handle stress dealing with customers. I maintained fitness to
Be able to lift/carry equipment/supplies weighting approximately 50lbs. I stoop, bend
Look under; climb in/out or onto all types of motor vehicles.
CEO/PROGRAM DIRECTOR- (FULL TIME) (50 PLUS HOURS WEEKLY)
Oct 2008 – Oct 2010 CEO/PROGRAM DIRECTOR FOR MAKING IT HAPPEN, INC, WINSTON SALEM, NC
I supervised the day to day operation of a Group Home for teenagers.
I was responsible for hiring, Terminations, scheduling, training, payroll and all
Administrative tasks I developed job Postings and evaluated positions qualifications and
Preferences. I identify recruitment strategies to Attract diverse and talented employees
In the company. Evaluates and determine salary based on qualifications. I managed
All bank transactions. I also managed a $280,000.00 budget. I was responsible for all
Customer service. Conduct annual performance evaluations for all employees.
Counseling and supervision of adjudicated undisciplined or delinquent juveniles, to
Assure compliance with court ordered dispositions. Worked on cases for clients
Coordinate between the court systems, district attorney’s office, Clerk of Court,
Magistrates Office, Probation and Parole Office to assist the kids. Contacted
Department of social services, contacting lawyers, doctors and Other professionals and
general
public in obtaining information needed to assist the clients. Planned and facilitated
education to increase high school completion and reduced student’s dropout rate.
I worked with social Workers and legal counsel to assist youth when needed.
I am skilled in establishing a rapport with youth and adults. I also performed the duties
of as a Oct 2008-Oct 2010 FULL TIME 50 Plus Hours weekly
(MSA) Medical Support Assistant a foundational role that works
collaboratively in an interdisciplinary coordinated care delivery model. Preformed clerical and administrative support in the care collaboration and treatment provided to clients. Including all clients pending discharge from the hospital and Outpatient Clinics.
I develop/maintain effective and professional communication with the patient, interdisciplinary team, and providers at the hospital. Communicate with medical facility; release appropriate medical information to providers, collaborate with the patient and Medical Care team; notify patients of approved care, etc.). I review eligibility guidelines and process memoranda to ensure prudent Care. I communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. I have knowledge of basic medical terminology to assist in the provision of care to patients, and have skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in external clinic.
1
GENERAL SALES MANGER- (FULL TIME 40 PLUS HOURS PER WEEK)
Jul 1995 –Oct 2008 GENERAL SALES MANAGER FOR FLOW AUTOMOTIVE COMPANY, WINSTON, SALEM, NC
Over 14 years as a successful sales professional; I managed a two-million-dollar budget. I
Was responsible for hiring, termination, scheduling, training, payroll and other
Administrative functions. Conducted training and evaluated employees by giving quiz and
Test to rate their competent. Also conduct annual performance evaluations for all
Employees. I demonstrated track record of generating leads and closing sales.
Supervised 32 employees and responsible for all customer service.
I motivated employees with extensive expertise to improve customer relations, and
Provided valuable training that helped increase the team’s sales numbers and effectiveness.
I attained and maintaining customer satisfaction report scores of 107% of zone.
I developed and planned strategic then I executed excellence and improved sales volume
By 35% and improved finance penetration by 25% to achievement of goals. I won Sales
Manager of the year
ALTERATIVE TEACHER- (FULL TIME 40 PLUS HOURS PER WEEK)
Jun 1995 –Jul 1996 ALTERATIVE TEACHERS FOR THOMASVILLE HIGH SCHOOL, THOMASVILLE, NC
I taught classes from 6th to 12th grade students. I enforcing school policies, rules,
And state regulations insure efficiency with in the class room. I assisted students who
Needed special attention. I manage a budget for the Alternative Program. I taught
Math, Science, Language, Art, and Physical education. Screened grades and
Transcripts and determined eligibility for promotion to the next grade level. I provided
Leadership and training to assist the students in foundational skills designed to assist them in gaining a solid Start in life.
ROTC INSTRUCTOR- (FULL TIME 40 PLUS HOURS PER WEEK)
Jun 1994 –Jul1995 ROTC INSTRUCTIOR FOR Oak Ridge MILITARY ACADEMY, OAK RIDGE, NC
I taught classes from 6th to 12th grade students. I conducted testing and evaluation for each student. I screened grades and transcripts and determined eligibility for promotion to the next grade level. I maintained a budget for the ROTC Program. I scheduled interviews with the students to determine eligibility to be place in the ROTC Program. I taught Leadership, Military Science, Drill and Ceremony. I provided leadership and training to assist the students in foundational skills designed to assist them in gaining a solid start in life. .
First Sergeant US ARMY Dec 1973- Jun 1994 :( Full Time 40 hours weekly) Responsible for planning, organizing, directing and evaluating the activities of subordinate administrative and clerical staff. Possess exceptional communication skills and superior knowledge of various means of communication in the form of telephone, written documentation, proctoring meetings, interviews etc. Responsible for training subordinated personnel in relation to their job positions. Over 20 years of Human Resource experience; Responsible for all customer services for 20,000 plus soldiers and civilian personnel at a military installation. Supervised 300 plus soldiers and civilians. Directly manages human resources staff; schedules, assigns and directs work, conducts interviews. Responsible for the timely and accurate delivery of payroll, benefits, and employee relations programs and client service. Developed and implemented human resource policies. Oversaw Hiring, training, and all personnel responsibilities for insurance claims. Oversee and assist in the Coordination and administration of generalist human resource duties for more than 3000 military and civilian personnel. Served as the liaison between the injured person, the personnel Office, and the insurance providers for the civilian personnel, and the insurance provider for the workers compensation incidents/accidents. Posted and maintained job descriptions. Manage and insure compliance with the human resource laws and government regulations. Promoting policies and practices to insure all employees get the best possible service. Establishes, organizes and oversees maintenance of personnel records, ensuring accuracy, Completeness and confidentiality. Advises staff regarding pay, benefits and personnel issues. Counsels and interviewed employees and applicants on job opportunities, rules, policies, procedures and benefits for medical separations. Also assisted in completing job application, materials and preparing for employment test and interviews. Maintains and upgrades professional knowledge, skills and development, including human resource Issues by attending seminars and training programs and reading regulations, professional journals.
Jan 85-Jun 92 Additional duties as Guest Services Representative: at a Military Hospital in Fairbanks Alaska
The Guest Services Representative serves as the role model for service excellence and patient experience. The Guest Service Representative is responsible for providing caring and compassionate service to patients and their loved ones during many phases of the patient’s care and sets the tone for the patient’s and guest’s remarkable experience. Guest Service Representative provides support and comfort measures through continual rounding and communication with the medical team/staff and support services. Maintains a welcoming and safe environment, provides immediate service recovery as needed, and performs various clerical duties as assigned. Coordinates the lost and found process where applicable. This role serves as a partner between the patient and hospital, assisting patients with their rights and needs throughout their visit. The Guest Services Representative performs duties outlined within the Guest Services Representative role and provides support for this role. The Guest Services Representative must have a comprehensive knowledge of the hospital services and facility resources to ensure every guest has a remarkable experience.
Served as a Detachment First Sergeant at a Military Hospital in Fairbanks Alaska from January 1985- June 1992 (FULL TIME 40 PLUS HOURS PER WEEK)
served a foundational role that works collaboratively in an interdisciplinary coordinated care delivery model. Performed clerical and administrative support in the care collaboration and treatment provided to soldiers throughout the hospital. Including all soldiers pending medical discharge and Outpatient Clinics.
I develop/maintain effective and professional communication with the patient, interdisciplinary team, and providers at the hospital. Communicate with medical facility; release appropriate medical information to providers, collaborate with the patient and Medical Care team; notify patients of approved care, etc.). I review eligibility guidelines and process memoranda to ensure prudent Care. I communicate and interact with individuals from varying backgrounds and other health care team members in a courteous and helpful manner in order to facilitate medical care for patients. I have knowledge of basic medical terminology to assist in the provision of care to patients, and have skill in recording patient messages and understanding physician requests pertaining to follow-up medical care in internal or external clinic.
Other assignments at this level include team meetings to manage and plan sequencing of work to meet the team and patient needs; setting priorities and deadlines; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work); participating and providing input in problem solving on operational issues or procedures in team meetings, performing administrative follow up actions; participating in and independently following up individual case load in the management of administrative and customer service within the department. I understand and appropriately utilize the administrative support packages, to include scheduling, Health Share Referral Manager (HSRM), Provider Profile Management System (PPMS), Release of Information, Emergency Care Authorization Tool (ECAT) Share Point, Consult Tracking Management (CTM) and other critical administrative processes.
I was responsible for scheduling appointments, including interpreting and verifying provider orders, urgency, and schedule care in accordance. Other assignments scheduling. Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, lab tests and imaging throughout all specialties, communicates to the soldiers pre-appointment requirements or instructions. Communicates to the Ordering Provider or Nurse if instructions are of nature that clinical review is required to determine appropriateness for the soldier. Identify and communicate soldier concerns or needs recognized during communications regarding upcoming Care appointment.
Security Guard at Health and Human Service in Baltimore Oct 1975- Dec 1979: Security Guard in Maryland. Act as a physical security presence by patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure. Ensure a safe environment for customers and employees and assist business in the reduction of company shrink. Regularly meet with local area police/law-enforcement regarding area challenges, and then update the area Supervisor in order to create a more secure building for employees and customers. Observe and report safety and physical security concerns. Complete all physical security tasks as assigned by the supervisor on duty. Create a positive working relationship with all assigned employees. Create a positive working relationship with all assigned customers. Ensure that Total Customer Focus is part of all duties and interactions. When directed, assist with other assigned duties. Prevent shoplifting to ensure the company was safe for both employees and customers.
EDUCATION
Bachelor of Science Degree in Occupational Technology with a specialization
In Business Administration. GPA 3.18, Wayland Baptist University, Plainview,
Texas
AFIP Certified F&I Professionals October 19, 2017
Certified Notary, Expiration, 02/25/2026
Possess an inactive Top Secret SBI Clearance
CPR, Emergency Oxygen, and First Aid Certified
Numerous computer and software classes’ completions
Numerous customer service and equal opportunity classes’ completions
Numerous leadership classes’ completions
WORK HISTORY
Human Resources Director/Detachment 1SG, US ARMY Dec 1973- Jun 1994
Security Guard at Health and Human Service in Baltimore Oct 1975- Dec 1979:
ROTC Instructor, Oak Ridge Military Academy, 1994-1995
Alternative Teacher, Thomasville High School, 1995-1996
General Sales Manager, Flow Automotive, Jun 1995-2008
CEO/Program Director, Making Happen, INC, Jun 2008-Oct 2010
DMV Driver’s Licenses Supervisor (NCDOT) May 2010-2015
Relationship Manager on Duty/Part Time, YMCA, Jul 2012-Mar 2014
Certified GM Sales Consultant, Park Chevrolet Jun 2015- Jul 2016
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