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Customer Service Care

Location:
Cape Town, Western Cape, South Africa
Salary:
R17000
Posted:
June 30, 2023

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Resume:

Jessemy Francis

** *********** ******

Rugby, Milnerton

Cape Town

W: +27-21-430-****

C: +27-79-686-****

adx0bl@r.postjobfree.com

Religion : Catholic

Family size: 1 person

Language : English and Afrikaans

PROCUREMENT OFFICER

Ambitious and enthusiastic business professional dedicated to providing outstanding customer service and cost control. Detail-oriented, processes a high volume of purchase orders with a commitment to accuracy. Enthusiastic team player readily establishes positive relationships with multiple stakeholders. Creative thinker, focused on bottom-line results, contributes to procurement cost-reduction initiatives. Excels in multi-tasking and prioritizing work assignments.

CORE

STRENGTHS

Customer Service Procurement

Vendor Management Cost Reduction

AccPac, SAGE BEE, People Soft Inventory Management

MS Office Debtors and Creditors

CAREER

HISTORY

Protea Head office, – 2010 to September 2020

(Managing online Procurement for 102 Hotels in SA and Africa and driving the rebate invoicing of 400 Suppliers.)

Procurement Officer/ previously Co-Ordinator

Pre-opening Hotel Inventory controls including Shipments from Warehouse to all the business locations

Process all purchase orders for Branded items in the Hotels. Contact Suppliers and Couriers to resolve missed deliveries, short shipments and pricing discrepancies.

Manage stock controls to ensure maximization

Manage invoicing to Hotels for orders placed via My Market( online procurement)

Manage Rebate invoicing to Suppliers

Manage Debtors

Co- ordinate Inventory Control at Warehouse

Lead Monthly stock take at Warehouse

Manage and maintain Supplier Agreements

Manage and maintain Suppliers BEE submissions

Hospitality Warehouse

2002 – 2010

(Tracked and followed up on the online Procurement of Protea Hotels in SA and Africa.)

Customer care liaison

Tracked online procurement of Hotel purchases with the Suppliers. Updated the procurement database for additions/deletions in supplier base. Assisted with telephonic and e-mail queries

Worked with Accounting personnel in Debtors

Breast Pump Sales

2001-2002

( Sales of breast Pumps to retail stores in SA)

General Office Admin

Invoiced stock to Retails stores

Managed and tracked the incoming stock from Suppliers Assisted with telephonic and e-mailed queries

Vodacare

1999-2001

Customer Care/ Client Liaison

Europoint- Johannesburg

1998-1999

Admin and Reception

Dr Blieden – Port Elizabeth

1989-1998

Reception and Side Chair assistant

Dr Govender

1988-1989

Reception and Side Chair assistant

EDUCATION Senior certificate

Diploma in Managing customer Services

Proficient in Accpac



Contact this candidate