Rachel Sundberg

Marion, IA *****

adx0ad@r.postjobfree.com

319-***-****

Work Experience

Account Executive

Infinity Investments – Cedar Rapids, IA

May 2021 to Present

Nov 14- 2022 - Present: Subcontracted for Roadside Assistance. Dispatched tow trucks for stranded motorists, some of whom did not know where they were and/or had become stranded in unsafe locations. If motorist was in an unsafe location I had to locate a number for local law enforcement and ask them to assist with creating a more safe environment before working on finding service for the customer. Negotiated pricing with providers to keep cost of service within customers’ benefit limit.

May 2021 to November 2022: Subcontracted for Rubicon LLC. Scheduled various trash pick ups such as extra pick ups, on call pick ups, and reconciled missed pick ups. I also worked with our customers to have containers of all sizes delivered and removed as needed. Procuring new containers involved finding out what the container would be used to dispose of, if container liners or certificates of destruction were needed, where the container should be placed and getting on site contact information for the hauler. Once I had that information, I had to find haulers who could do the job in a timely manner and select the lowest bidder. Put pricing in system so the invoicing team could pay the haulers once we received bills. Worked with repair coordinators when compactors needed repairs and ordered open top containers as needed if repairs were projected to take a long time. This position required being able to juggle multiple tasks at once and follow through on them with very little supervision. Web Support Specialist

Tek Systems / Tax Act

February 2021 to May 2021

Remotely assisted Tax Act customers with website navigation and helped them find the tax forms they needed to complete their taxes online. Advised about recent changes to tax codes, especially concerning the Federal Pandemic Unemployment Compensation and stimulus checks.

Assembler/Production

Premier Staffing Solutions / Timberline Manufacturing – Marion, IA November 2020 to February 2021

Used a variety of hand tools to build wire harnesses. Read blueprints and followed work instructions. Worked independently and with team members to assure harnesses were built correctly and efficiently.

Intermediate Website Support

Transamerica – Cedar Rapids, IA

January 2018 to September 2020

Answer inbound calls from people who have retirement accounts, annuities, and/or life insurance policies with Transamerica who are having difficulty accessing the website. This may include helping people get registered, unlocking personal profiles, or assisting with username and password information. Have to be able to quickly diagnose the caller's problem and guide them through the use of one of ten different websites. Callers tend to be frustrated before we get on the phone with them and have a wide range of aptitude on computers, tablets, and mobile devices. Achieved ALMI and AIRC LOMA designations through independent study on my own time.

Web Support Specialist

Aerotek / Transamerica – Cedar Rapids, IA

July 2017 to December 2017

See Transamerica description, please.

Customer Service Representative

Linn Star Transfer, Inc. - Cedar Rapids, IA

May 2017 to July 2017

Take inbound calls from customers, drivers, vendors, and manufacturers to make sure appliance deliveries run smoothly. Used multiple applications at once while on the phone with multiple people. Keep talk time low while resolving issues and providing customer care. Place outbound calls to customers to advise of time frames and ensure drive teams installed appliances correctly. Consistently achieved highest call volume in call center. Achieved highest inbound call volume and shortest talk time in the month of June. Account Resolution Specialist

Bank of Montreal – Cedar Rapids, IA

June 2016 to February 2017

In April of 2015 General Electric (GE) announced the sale of the majority of the financial arm of its business and in June of 2016 I transitioned from GE to Bank of Montreal in the same position but with a much more aggressive and labor-intensive portfolio to collect on. Portfolio Analyst / Senior Collector

GE Commercial Finance – Cedar Rapids, IA

January 2009 to June 2016

Complied with strict bank regulations in a changing environment. Worked with customers to bring their accounts current using a variety of collection methods. Escalated accounts for peers to assist in driving down delinquency. Participated in several committees with the goal to contribute to the community or improve the workplace. Utilized abilities to self-start, multi-task and negotiate. Proficient use of multiple computer-based systems including Outlook, Microsoft Office, and Excel. I won Team Peak Performer and Team Hero several times per year. I completed Dale Carnegie training and won the award for highest achievement. Dale Carnegie training was only offered to employees who were being groomed for management roles. Shift Manager (part time)

Aldi Foods – Cedar Rapids, IA

December 2007 to October 2009

See Assistant Manager, Full Time below, please.

Microbiology Technician

Silliker Laboratory – Cedar Rapids, IA

December 2007 to October 2008

Created media for use throughout the lab to ensure top quality testing of client samples, maintained and operated various equipment, ordered materials weekly, conducted daily inventories, communicated with support staff to ensure media was prepared prior to client sample arrival, responsible for quality control of Media Department, entered results of quality control testing into Laboratory Information Management System (LIMS), responsible for ensuring 100% aseptic technique in media quality control room. I was promoted to the Media Department within six weeks of my hire date due to proficiency and work ethic in sample prep area in the front lab. I assisted out of state Media Departments in efficiency processes when Iowa lab closed due to the Flood of 2008. I was offered a management position in a sister lab that I could not take due to it being out of state/personal reasons. Assistant Manager

Aldi Foods – Iowa City, IA

October 2006 to December 2007

Ensured stores priorities were followed, responsible for monthly inventories, ordered stock and placed newly ordered stock throughout the store, operated battery powered jack to move pallets, prepared weekly analysis of store's percentage of loss for each department. Consistently exceeded goals for register efficiency and competence in checking out customers at a rate averaging 55 items per minute. The Iowa City store was the highest volume store in its division when I worked there; it was amazing to be part of such a high energy team. Assistant Manager

Handimart / Nordstrom Oil Company

October 2001 to October 2006

Assisted in daily functions of running a convenience store plus any car wash, restaurant and/or laundromat on premises. Handled large amounts of cash, created schedules, placed and received orders, handled customer and employee complaints and maintained a high level of customer service at all times. Trained and reviewed employees on all aspects of their positions and determined raises. Issued disciplinary action. Conducted daily inventories and completed various reports. Submitted final reports to corporate office via internet. Assisted other managers with technical problems with store equipment. Won six customer service awards for remembering 1250 customer’s names and buying habits. Education

A.A. in Business Administration

Kirkwood Community College 2003

Contact this candidate