Waqas Raza Khan

Address: Zone **, Street ****, Building 141, Cluster H07, Apartment 107,

Barwa Madinatna, Qatar.

Cell: +974-********

Email: adx09v@r.postjobfree.com

Date of birth: 13 July 1988

Objective:

To obtain a challenging and rewarding position where my experience can be utilized to achieve the goals of the organization and provide me an opportunity to grow both personally and professionally.

Education:

Qualification

Institute

Year

Bachelors in Arts

University of Karachi

2020

H.S.C (High Secondary Certification)

Board of Intermediate, Karachi

2006

S.S.C (Secondary School Certificate)

Placid High School

2003

Work Experience

Al Balad Travel and Tours

April 2021 to Present

Travel Counselor

Village Travels and Tours

Travel Counselor

April 2018 to March 2021

Responsible for everyday sales reports and managing accounts both manually and in through related applications.

Attending to customer queries and complaints and offering solutions in the most efficient way.

Actively involved in orientation and monitoring of new staff to the outlets.

Ensuring effective communication within the team and Head of department.

Handling documents related to ticketing and reservation and following upon inquiries.

Delegating work to junior staff and following up on their performance.

Dubai Islamic Bank Pakistan

Financial Consultant

March 2015 to December 2015

Achieving branch funding portfolio growth targets through maintenance and development of HVC (High Value Clients) portfolio.

Increase the levels of funds held with Bank by new and existing clients by identifying and evaluating client needs through observation, listening and questioning techniques.

Contribute to the development of strategies and business plans related to funding and 'main banking' areas.

Completing sales objectives and general quality of service.

Perform sales and marketing calls to reserve meetings with prospective clients.

Direct efforts to develop customer experience at the point of sales.

Carry out client presentations, expressing the value plan of products, solutions and service offering.

Accountable for completing sales objectives.

Send follow-up marketing materials and build follow-up calls to existing and prospective clients.

Mercirona Men Garments

Sales Manager

January 2012 to December 2014

Responsible for overall operation of the outlet.

Handling procurement of merchandise and other accessories for the outlet.

Handling queries from the customers and responding to them in the most efficient manner.

Training and counselling the staff for dealing with the customers and meeting sales target.

California Pizza

Cashier

July 2011 to December 2011

Managing cash sales of the outlet.

Reconciling the total cash in hand with total sales made during the year.

Aviation Certifications / Trainings

Passenger & Baggage Handling Training

Our Customer Journey

Introduction to Customer Documentation

Customers with Additional Needs

Human Factors Foundations

Dangerous Goods – Introduction

Dangerous Goods – General Philosophy

Dangerous Goods – Limitations

Dangerous Goods – Labelling and Marking

Dangerous Goods – Recognition of Undeclared Dangerous Goods

Dangerous Goods – Provisions for Passengers and Crew

Dangerous Goods – Emergency Procedures

Dangerous Goods – Awareness

Dignity and Respect

Uniform and Appearance Standards

Introduction to Customer Services

Airside Safety

Introduction to Health and Safety

Introduction to Safety Management Systems

Basic Security Awareness

Code of Conduct

Fire Safety

Manual Handling and Ergonomics

Computer Skills

Windows Installation (XP, 7,8,10)

Microsoft Office (Word, Excel, Power Point)

Internet Emailing

CRM

Catalyst

Iflex

Fcc

Filos system for banka assurance

Language:

English (Proficient in speaking and writing)

Urdu (Proficient in speaking and writing)

Hobbies / Interests

•Aircrafts and other aviation related activities.

•Playing and watching cricket and football.

•Reading books.

Reference

Will be furnished upon request.

Contact this candidate