Executive Administrative Assistant/Office Manager
Resume:
Mary Strickland
**** ****** **. #*** ******* WA 98101
**********@*****.***
Highly motivated and outgoing Office Administrator/Office Manager with 20+ years’ experience of excellent customer service and retail grocery management. Three year paid full apprenticeship in funeral directing, embalming, and cremation. Excellent written and oral communication skills. Highly proficient in multitasking, organizational skills, and executing schedule and appointment management, composing corporate and clientele communications, and building and maintaining professional relationships. Outgoing, flexible, easily approachable, and detail oriented, looking to join a company that allows me room to grow with it, that provides a challenging yet fulfilling daily operations, and supports a positive work culture and environment to build a new career with, challenge my knowledge, and share my talents.
Experience
12/22 – 3/23: In-Store Director of Human Resources for QFC
Application review and hiring of all open positions of all departments within the store. File maintenance. Processing and tracking of all personal, medical, and educational leave of absence, vacations, and sick time. Tracking of all unscheduled days off, call out, and no shows. Tracking and training of all new hires and yearly review of current employees on store procedures, rules, regulations and new and old policies. In charge of training and tracking new and old safety policies and procedures. Daily tracking of employee daily policy training. Preparing and leading monthly departmental safety meetings. Noting, reporting, scheduling the maintenance, and maintaining the follow up on repairing or replacing broken and damaged appliances throughout the store. Planning and executing store wide employee appreciation events, morale boosters, pep week, national/state/local celebration days (like national corndog day, national build your own ice cream sundae day, national dress all in red day – they really exist!), responsible for updating and maintaining internal social media boards, onboarding new hires and getting them signed up for the union.
10/21 – 4/22: Multi Teams Manager – H&R Block
Manager of three retail stores in the South Puget Sound area with 20 employees. Daily reporting of numbers from current year as compared to prior year, customer service, inner office program, supply orders, scheduling, client management, case de-escalation, file management and confidentiality.
10/18 – 7/19: Assistant Manager – S&S Petroleum/Exxon Mobil
Assistant Store Manager in Customer Service. Opening, daily, weekly, monthly, quarterly, and annual reports with inner office program, Outlook, Word, and Excel. Daily reporting, updating company and competitor gas prices. Cash control and daily reporting of Washington State online and vended scratch lottery tickets. One on one interaction with vendors. State EPA standards of service station, petrol, and propane.
07/2017 – 03/2018: Administrative Assistant – Signature Property Management
Administrative Assistant to 3 property managers covering 15 properties with anywhere from 6 to 596 apartments, condos, and single-family homes. Customer service. First contact with clients via multiple phone lines, office appointments, and walk-ins. Light book keeping with inner office computer program. Microsoft Office, Outlook, Word, and Excel. Performed monthly, quarterly, and annual Home Owners Association meeting reports focusing on updated bylaws, elections, financial status, and general news. Sourced and selected contractors to perform necessary maintenance or repairs. Wrote detailed business correspondence to tenants, vendors, and prospective clientele using Microsoft Word and Microsoft Outlook. Daily, weekly, monthly, quarterly, and annual incoming and outgoing mail.
06/2000 – 08/2003: Apprentice Funeral Director/Embalmer – Butterworth Arthur Wright Chapel
Funeral and event planning. Pre-need and at-need services and sales of after death care. Arranged for clergy, musicians, florists, caterers, and media services if requested for all religions, faiths, races, and customs. Body removal from home, hospital, hospice, nursing care facility, or county morgue. Preparation, storage, and execution of final disposition of the deceased. Filing and receiving of all legal documents necessary for such, including county, state, international consulates, social security and military paperwork. Embalming, cremation, and all aspects of body preparation including but not limited to feature building, reconstruction, makeup and dressing; flight arrangements both continental and international; working with local and national cemeteries for final interment; and coordinating with all branches of military and VFW for final honors ceremonies. On call response 24 hours, multi phone lines, inner office computer program and file maintenance. Microsoft Office, Outlook, Word, and Excel.
03/1996 – 04/2014: Department Manager - Safeway Stores Inc.
Customer service, cashier, deli manager, dairy manager, variety manager, front end manager, Person In Charge, office clerk, bookkeeping, product ordering, file maintenance, Inner office computer program, merchandising, receiving, scheduling, phones, food preparation.
Education
09/1997- 05/2000: Seattle Central Community Collage
Associate of Arts Degree – General studies in Theater and English.
08/2008 – 05/2010: University of Washington, Bothell Campus
Bachelor of Arts Degree - Interdisciplinary Art with an emphasis in Theater and Creative Writing
06/2010 – 12/2010: University of Washington, Bothell Campus
Teaching Certificate Program – Early Childhood Development and Education (incomplete)
Skills and Personal Interests
Microsoft Word, Office, Outlook, Excel, Power Point - advanced
Type 45 wpm.
American Sign Language – Intermediate Spanish - Beginner
Problem Solving, Multi-Tasking, Team Player yet Self Starter, Advanced Oral and Written Communication Skills, Flexible, Enthusiastic, and Organized.
Secretary/Treasurer, Vice President, President consecutively 2001 - 2003 King County Funeral Directors Association.
Third Place, Second Place, First Place 1991 - 1993 consecutively New Mexico State Speech and Debate championship in Dramatic Interpretation and Duo Interpretation.
International Travel and Cooking
My cats. Other people’s cats. Internet cats. Cats. (And I have a great sense of humor.)
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