Customer Service Medical Records

KENYON BUCHANAN

****************@*****.*** 424-***-**** Compton, CA 90220

Summary

Customer-oriented Driver offers over 3 years of experience in fast pace environment. Successful at route planning and navigation to complete smooth, on-time deliveries. Dependable professional committed to customer service and upholding safety standards.

Safety-focused Motor Vehicle Operator committed to on-time transport and delivery of goods and personnel. Versatile and dependable team player with innate navigational sense even when GPS fails. Communicates consistently and clearly with customers and colleagues verbally and via approved technology, eliminating transportation misunderstandings and errors.

Skills

Maintenance and Repair

Daily Logging

Equipment Operation

Traffic Law Observation

Route Management

Schedule Management

Customer Rapport

Experience

Armstrong Moving Lawndale, CA

Driver

01/2010 - 04/2011

Drive to location, communicate with client on needs. Assist movers with how the move will be accomplished and drive to desired destination unload and collect fee for service.

Delivered goods and services to customers on time and in excellent condition.

Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.

Secured merchandise, avoiding damage during transportation.

Volt Workforce Solutions Torrance, CA

Receptionist

10/2009 - 12/2010

I answered calls for delivery. Assisted visitors in office, filed employee work logs and deliveries logs with client list.

Scheduled and confirmed appointments.

Answered and directed incoming calls using multi-line telephone system.

Served visitors by greeting, welcoming and directing to appropriate personnel.

Updated and recorded customer or client information to maintain accounts.

Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.

PacifiCare of California Cypress, CA

Clinical Information Associate II

11/1993 - 07/2002

Assisted hospitals, doctors office and members with preauthorization for medical service. Updated information and requested medical records for review by RN and Medical Director.

Organized and maintained records for each visitor by assigning ID numbers and completing personal and pertinent information for each file.

Performed clerical tasks by answering calls, taking messages, returning missed calls, arranging appointments and responding to questions or inquiries.

Maximized accuracy and completeness of medical records through in-depth audits and patient information reviews.

Managed electronic health record quality assurance processes by organizing and handling requests for medical records and charts.

Worked with speed, efficiency and accuracy to process documentation and complete projects.

Education and Training

Associated Technical College, Anaheim, CA Anaheim, CA

Certificate in Computer Technology in Computer Technology

08/1991

La Quinta High School Westminster, CA

High School Diploma

06/1990

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