Customer Service Front Desk
Resume:
Belhayah
Said
*.********@*****.***
LinkedIn.com/in/saidbelhayah
I have built in more than 10 years an excellent and solid experience in customer service relationships.
My experience is mainly from the Hotel Management where lots of patience, cooperation and
comprehension is needed to deal with customers from all around the World. My communication
skills, social and professional are excellent. I speak Arabic, French and English perfectly and basic Spanish. I’m told to have a strong strategic thinking attitude at work, and a very good planning aptitude. I have an international background and great experience in the Middle East.
I would like to expand my experience in other sectors of activities and the visa section seems a very interesting department where I could apply all my coordination and language skills.
Skills
● Teamwork
● Multi-tasking
● Flexibility
● Hazard Awareness
● Decision Maker
●Industry Awareness
●Time Management
●Attention to Detail
●Professional communication
●Interpersonal Skills
Work Experience
March 1st,2022 - up to date
Assistant at the Consular & Visa Section at the German Embassy of Kuwait.
July 26, 2020 - November 30,2021
• Office and HR Executive at Misk Lounge Company for Restaurant Management
January 27, 2019 –January 26, 2020
• Night Manager at Renaissance Downtown Dubai by Marriott
March 28, 2017–December 30, 2018
• Assistant Night Manager and Manager on Duty at Aloft Hotel by Marriott in Al Ain, UAE
May 12, 2016–February 15, 2017
• Front desk supervisor at Symphony Style hotel Radisson Collection,Salmiya, Kuwait
March 31, 2015–May 12, 2016
• Telephone Operator and Airport Representative • Symphony Style Hotel Radisson Collection, Salmiya, Kuwait
May 1st, 2011–May 1st, 2014
• Receptionist and night audit • Villa Blanca Urban Hotel 4*, Casablanca,
Morocco
November 2009-November 2010
• Night Audit at Kenzi Tower Hotel Casablanca, Morocco
Education
FACULTY HASSAN 2, CASABLANCA, MOROCCO
• FRENCH LAW (FIRST YEAR STUDY) 2006-2007
SUPERIOR INSTITUTE OF TECHNICS AND APPLICATIONS, CASABLANCA, MOROCCO
• DIPLOMA OF TECHNICIAN IN HOTEL ACCOMMODATION & RECEPTION, 2006-2008
MOULAY ISMAIL HIGH SCHOOL, CASABLANCA, MOROCCO
• HIGH SCHOOL DEGREE, 2005-2006
Activities
•Self-motivated, confident, flexible and a good team player.
• Aware of time and financial constraints.
• Familiar with food safety standards.
• Able to work well under pressure.
• Good sense of humor and a strong sense of responsibility.
• Good communication skills.
• Good computer skills (excel, word, power point, internet ...)
Languages
• English – Excellent
• French – Excellent
• Spanish – Basic
• Arabic – Mother Tongue
Contact this candidate