Nora Medina

Pacoima, CA *****

adx075@r.postjobfree.com

+1-818-***-****

Authorized to work in the US for any employer

Work Experience

Professional Tax Preparer

Liberty Tax Service - Canoga Park, CA

October 2021 to Present

• Process clients income tax.

• IRS

• Customer Service

• ITIN

• Any tax question or problem.

• Resolve problems

• Secretarial

• Answer incoming calls

School Aide

Crossroads School - Van Nuys, CA

January 2005 to June 2010

Helped teachers in their classroom. Office duties. Answer calls. Monitor kids in lunch nd recess. Customer Service Representative

Verizon - Oxnard, CA

March 1994 to June 2007

Place orders for cust. Provided excellent cust service. Resolve problems. Billing questions. Sale extra services. Add Rmv. Other svc to phone line. Internet orders. Very strong communication experience.

• Managed customer accounts

• Resolved customer issues

• Worked in the inbound call center

Bank Teller/Customer Service Representative

Bank Of America - Sylmar, CA

May 1990 to 1995

Process deposits, withdrawals for cust. Wire transfers, order branch supplies. Train new tellers. Assists manager on front line with any questions from tellers or customers. Resolve problems with upset cust. Audit tellers. In charge of vault.

Education

Certificate in Medical Office Assistant

Stratford Career Institute - Ca

February 2018 to Present

License in Taxation

Liberty Tax Service - Canoga Park, CA

October 2021 to January 2022

Certificate in Medical coding

Vision training - Work at Home

August 2016 to September 2016

certificate in Business Administration

North Valley Occupational Cntr - Mission Hills, CA 2014 to 2014

high school diploma in general

San Fernando High School - San Fernando Valley, CA 1989 to 1991

Skills

• Microsoft office, 10 key touch, Excel, file, typing 60 to 65 wpm. (10+ years)

• Childcare Provider

• Nanny

• Tax Experience (5 years)

• Insurance Verification

• Medical Terminology

• Medical Scheduling

• Phone Etiquette

• QuickBooks

• Medical Records

• Medical Coding

• Accounts Receivable

• Clerical Experience

• Meal Preparation

• Data Entry

• ICD-9

• Customer service

• Office Management

• ICD-10

• EMR Systems

• Microsoft Outlook

• Medical Office Experience

• Computer Operation

• Accounting

• Medical Receptionist

• Babysitter

Languages

• English, Spanish - Expert

Awards

CA. Best ROP Student

May 1990

Bank teller class offered an award 2 best student for $1000.00 Certifications and Licenses

Business Administration, Business English, Business Math. August 2014 to Present

Medical Billing and Coding

February 2016 to Present

Medical coding..

CPA

Assessments

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Knowledge of computers. Speak nd write Spanish nd English. Work independently. Committed to the job..

Great customer communication.

Fast learner, customer satisfaction priority.

Contact this candidate