DETRIAH K CANAAN

Phone: 416-***-****

Email: adx06a@r.postjobfree.com

Address: Pickering ON L1W 1V3

Profile Statement

To secure a full-time position that will utilize my experiences and skills to my highest ability providing effective and efficient performance within your organization.

Experience

Accounting Coordinator—Paramed Home HealthCare Jan 2018-Present

oAnswer Payroll and Billing inquiries by email, phone, and/or in-person communication

oRun reports ensuring all deadlines are met in sequence of priority

oAnswered all email discrepancies to allow staff competence and reassurance of bi-weekly payments

oProcessed all sick and vacation approvals then sent to corporate for release

oLiaised between corporate office and branch office to ensure optimal performance

oAble to work under high stress levels with various tasks and deadlines

oConsistent communication between the accounts team to ensure optimal operations of overall duties

oExperience with data entry imputing, schedule changes in Procura Care Management Software app.

oProficient knowledge of ELMO doc system.

Client Service Scheduling Coordinator—Paramed Home Healthcare July 2017—Jan 2018

oAnswer client inquiries in the Durham and Kawartha Lakes Region

oDirected calls to the appropriate in office staff based on geographical area

oAdhere to all Nurse and PSW schedule changes

oMade schedule changes to client profile

oAdvise client of any cancellations to their visits

oProvide a voice for the senior community

Project Management Specialist—Durham College May 2016—April 2017

oCreated and tracked team projects on Asana PM system

oProvided frontline customer service to students who were interested in the entrepreneurial program called FastStart

oKept updated team communications deadline reminders and updates

oAssisted with team plans and executed fundraising and awareness events within Durham College community

oReviewed and revised program newsletter for accuracy and grammatical corrections before weekly launch on college webpage

Social Media Marketer—Flash Automotive Repair 2013

oPromoted company events and deals through social media networks

oAssisted all customer inquiries via phone and email communication

oMaintained and kept company website appealing to the customer eye

oUploaded and advertised new promotions and events on company webpage

Outbound Call Center Agent—Optima Communication Inc 2007-2009

oSold Accidental Death insurance to customers (mainly seniors) in the Durham Region using consultative selling techniques

oIdentified prospective customers using lead generator methods and preforming and average of 150 calls per day

oConsistently made department quota and expectations for productivity levels

oKept and organized record of sales made each day from each team

oReassured customers of the importance of Accidental Death insurance offered and how it’s benefits would help aid their families in time of need

Education

1ST Year Child and Youth Care–Durham College September 2016—April 2017

oTherapeutic activities, Interview skills, Professional Practice (daily logs and incident reports), Counseling clients and Child Psychology

Community Services and Child Studies Foundations–D September 2015-April 2016

oGraduated with a high honors certificate

oChild psychology, case studies, Interpersonal Communications

High School Diploma—West Humber C.I. June 2004

Received Ontario Secondary School Diploma

SKILLS

oSocial Media and Networking

oExceptional writing and editing ability

oOrganizational skill

oOptimal time management

oProject creation and execution

oStrong interpersonal and team building ability

oLeadership and initiative ability

oIntermediate knowledge of MS Office 365 (SharePoint/Excel/Word/ PowerPoint/OneDrive)

oProblem resolution skills

Data Entry ability to type 65 WPM.

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