Susan Haese

Brillion, WI *****

adx05i@r.postjobfree.com

+1-920-***-****

Authorized to work in the US for any employer

Work Experience

Customer Service Assistant Manager

Piggly Wiggly - Kaukauna, WI

March 2023 to Present

Assistant Manager at service counter answering customer questions and concerns. Over seeing self- checkout. Managing front end employees. Taking care of postal customers and lottery sales. Balancing registers and setting up registers for next shift. Customer Service Assistant Manager

Piggly Wiggly Kaukauna - Kaukauna, WI

March 2023 to Present

Front end customer service counter helping customers with questions/concerns. Work the postal department and do lottery sales. Manage self check outs remove and add cash as needed. Manage cashiers and baggers. Count, balance cash drawers and prepare new drawers for next shift. Answer phones and transfer accordingly, Any other duties as necessary to run smoothly. Bartender/Server

Manitowoc Street Pub & Grill - Reedsville, WI

April 2022 to February 2023

I bartended and served food. I was the opener and closer. I worked without supervision. At closing I had the responsibility of securing all entrances, stocking the cooler and bar. I was also responsible for clean up of the bar area. When closing I had to reconcile both cash registers and secure the bank bag in the safe. Health Care Consumer Advisor

Alta Resources - Neenah, WI

November 2021 to April 2022

Take consumer calls for 4 P & G product lines. Write summary of call. Code product call and reason for call. Resolve any questions or complaints from consumers. Patient Customer Service Specialist

Americollect Inc

July 2020 to February 2021

Act as liaison between clients and patients, answering questions, updating patient accounts and offering solutions to their balances via credit card processing. Learned multiple different computer programs for different clients (hospitals) Junior Accountant

Canteen Vending

October 2019 to June 2020

Payroll thru My Staff system

Accounts Receivable Collections

Accounts Payable

Bank Reconciliations

Invoicing and credit card processing

Business reviews

Travel to dining units to conduct Internal Control Reviews Procurement Associate

Kimberly Clark

April 2018 to October 2019

• Provide assistance to vendors, buyers and mills on any orders that need expediting, follow-ups or any other order related questions for a smooth transition from PO order to mill receiving.

• Follow-up on any past due purchase orders by persistently and clearly communicating with vendors.

• On Safety Committee, United Way Committee and Capabilities First Committee. Fresh Cut Manager

Festival Foods Inc

May 2017 to March 2018

• Lead Fresh Cut team in producing product for fruit, vegetable and salad case.

• Schedule weekly schedule of employees

• Order ingredients necessary 3 times a week for production of case items

• Order supplies weekly needed to put produce products in for case.

• Follow strict sanitation and safety requirements

• Perform reviews

Deli Clerk

• Mix and prepare items for case for sale

• Wait on customers on a timely and friendly basis Sourcing Assistant

Endries International, Inc - Brillion, WI

May 2006 to April 2017

• Provide administrative support to Sourcing Department including setting up all Request for Quotes sent to suppliers for quotation including importing spreadsheets and prints.

• Data entry of all quotations received back into system so analyst can chose supplier

• Accountable for making sure any RFQ's sent in by sales were set up and assigned to analyst.

• Run various daily, weekly and monthly reports and export into Excel.

• Inventory and ordering of office supplies for department. Quality Coordinator

PDQ Manufacturing, Inc

July 2005 to May 2006

• Provide support to the Technical Service Department, monitor and track paperwork related to all non- conforming materials (NCM) for all product lines.

• Facilitate timely review and disposition of NCM with Engineering and Materials Departments.

• Coordinate the material returns to vendors for NCM and warranty returns.

• Collect, maintain, and report statistical data required by the Quality Management System.

• Coordinate the investigation and reporting trends with statistical data and facilitate improvement processes.

Quality Assurance Administrative Assistant

PDQ Manufacturing, Inc - De Pere, WI

April 2003 to July 2005

• Provide administrative support to the Quality Assurance Department including word processing, filing, scheduling, and maintaining QMS documentation.

• Work closely with Engineering to run searches for part number with work instructions and tooling. Maintain audit checklists, report on quality installation surveys.

• Accountable for critical thinking, problem solving and organizational tasks. Production/Purchasing Administrative Assistant

Milk Products Incorporated - Chilton, WI

1998 to 2003

Responsibilities included data entry of all production records, purchase order entry, changes, and receipts; expediting ingredients from outside warehouse to manufacturing facility to ensure adequate ingredients were available for production, Strong attention to detail, analyze and interpret data and worked well under pressure.

Receptionist/Administrative Assistant

Groskopp Chiropractic - Brillion, WI

1996 to 1998

• Responsible for the daily operation for the office including greeting all patients, scheduling appointments, balancing daily deposits and collecting payments.

• Worked with insurance companies and work comp companies. Excellent problem solving skills. Administrative Assistant to the Vice President of Marketing Kaytee Products, Inc - Chilton, WI

1991 to 1996

• Daily coordination and fulfillment of a variety of programs and promotions dealing with customers,

• 23 salespeople, the Vice President of Marketing, and various Marketing managers.

• Managed monthly and yearly budget duties.

• Produced quarterly newsletter and prepared presentations for customer calls and sales meetings.

• Excellent interpersonal skills and effective oral communication. Executive Secretary to the Vice President of Manufacturing Ariens Company - Brillion, WI

1984 to 1991

Supported the VP of Manufacturing and worked with inventory control, master scheduling and production control.

K-C Internal Only

Education

Associate in Secretarial Science

Lake Technical Institute - Cleveland, WI

1981

Skills

• QuickBooks

• Word

• Outlook

• Excel

• MyStaff

• Accounts Payable

• Administrative Assistant

• MS Office

• Microsoft Office

• Receptionist

• Payroll

• Billing

• Microsoft Excel

• Data Entry

• Filing

• Marketing

• Sales

• Scheduling

• accounting

• Administrative experience

• Customer service

Certifications and Licenses

Bartender License

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