Rafina Eidenberger

Apple Valley, CA *****

adx048@r.postjobfree.com

+1-760-***-****

Stay at home mom returning to work force in evenings. Versatile candidate with vast experience providing outstanding customer service and office support. Proven ability to handle a variety of tasks with accuracy, efficiency, and a high degree of professionalism.

Stay at home mom returning to work force seeking second job evening hours Work Experience

Home office phone Receptionist

MTE Electric - Apple Valley, CA June 2014 to Present

• Home office phone receptionist experience

• Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.

• Greeted clients warmly and ensured they had a positive experience.

• Answered phones professionally in accordance with organizational protocols.

• Managed daily calendar appointments for staff members.

• Maintained accurate records of all incoming calls, messages, and visitors. Veterinary Front Desk Receptionist

All Pets Medical Centre - West Hills, CA March 1994 to July 2009

• Busy professional Avian and exotic Veterinary Practice receptionist experience

• Created monthly reports for management review.

• Managed the daily operations of the front office which included opening and closing duties and managing cash drawers.

• Performed administrative tasks such as filing paperwork, preparing invoices and collecting payments from clients.

• Assisted with the management of inventory for veterinary supplies and medications.

• Trained new staff members on proper receptionist protocols.

• Ensured that all financial transactions were accurately recorded in accordance with company policy and procedures.

• Assisted veterinarians with medical procedures such as injections and drawing blood samples.

• Answered a high volume of calls in a professional manner while providing accurate information on products and services offered by the clinic.

• Assisted customers with questions regarding their pets' health care needs.

• Maintained records of all animals seen at the clinic including vaccinations, treatments, medications administered and other related services provided.

• Organized files for easy access when needed.

• Verified client information including name, address, telephone number, payment method and pet information prior to appointment.

• Updated client database on a regular basis.

• Provided support to other departments within the veterinary practice when needed.

• Communicated effectively with co-workers to ensure smooth functioning of the clinic.

• Greeted and checked in patients, collected patient information, and scheduled appointments.

• Provided excellent customer service to clients by answering phones promptly and courteously, addressing inquiries, and scheduling appointments. Assistant Manager

Petco - Northridge, CA June 1992 to March 1994

• Retail Pet Supply cashier, sales, and management experience

• Started at Chatsworth store as sale associate promotion to assistant manager of Encino Store, transferred to West Hills Store as Assistant Manager transferred to Northridge Store as Assistant Manager.

• Demonstrated ability to manage and motivate staff to achieve sales targets.

• Performed regular audits of merchandise displays and stock levels.

• Resolved customer complaints efficiently while maintaining excellent customer service.

• Collaborated with marketing team to develop innovative campaigns for boosting sales revenue.

• Monitored employee attendance and productivity levels on a daily basis.

• Established strong relationships with vendors for timely supply of merchandise.

• Developed strategies for increasing customer loyalty and retention.

• Supervised cash handling processes to ensure accuracy of transactions.

• Assisted customers with product selection, pricing, payment options and returns and exchanges.

• Ensured compliance with all store policies and procedures.

• Maintained a safe working environment by enforcing safety regulations.

• Provided training to new employees on company policies and procedures.

• Managed day-to-day operations including assigning tasks.

• Maximized profits through effective cross-selling strategies during checkout process.

• Maintained inventory records for restocking purposes.

• Established a positive rapport with customers by delivering friendly, personalized service.

• Supported marketing initiatives by distributing promotional materials in store.

• Accurately completed daily reports on sales activity.

• Performed cash register operations accurately according to company guidelines.

• Employed persuasive sales techniques to close deals while adhering to company standards for profitability.

• Maintained up-to-date knowledge of store policies regarding payments, returns, exchanges and security practices.

• Organized merchandise displays to promote higher levels of customer engagement.

• Utilized active listening techniques to identify customer needs and provided appropriate solutions.

• Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.

• Built relationships with potential customers by providing helpful advice on product selection.

• Developed an in-depth understanding of the product line and was able to effectively communicate features and benefits to customers.

• Processed credit card transactions quickly and securely Food services Crew Member

McDonald's - Canoga Park, CA September 1990 to March 1991

• Retail sales and cashier food services experience

• Provided accurate change for customers' transactions in accordance with company policy.

• Successfully managed multiple tasks simultaneously while maintaining quality control standards.

• Followed detailed recipe instructions to prepare menu items correctly.

• Performed opening and closing duties such as setting up dining room tables, stocking condiments, and preparing beverages.

• Demonstrated strong organizational abilities by keeping track of inventory levels.

• Upheld safety protocols by following proper food handling procedures and wearing protective gear when necessary.

• Demonstrated excellent customer service skills by providing friendly greetings, taking orders, and responding to inquiries in a timely manner.

• Worked collaboratively with other crew members to ensure efficient order fulfillment during peak hours.

• Processed orders using point-of-sale systems in an accurate and timely manner.

• Successfully completed cashier duties, including operating the register and accurately handling customer payments.

• Restocked shelves with fresh ingredients as needed throughout shift.

• Utilized problem-solving skills to resolve customer complaints quickly and efficiently.

• Prepared food items according to company standards for taste and presentation.

• Maintained cleanliness of work area throughout shift, including sweeping floors, washing dishes, and organizing supplies.

• Communicated effectively with supervisors regarding daily tasks or issues that arose during shifts.

• Adhered to all sanitation regulations while cleaning equipment and maintaining a safe kitchen environment.

• Handled food safely according to health code regulations College on campus Student Worker

Los Angeles Pierce College - Woodland Hills, CA September 1988 to June 1990

• Student worker at on campus operating Dairy

• Student worker at on campus 400 acre operating farm.

• Demonstrated ability to manage multiple tasks simultaneously and prioritize work accordingly.

• Worked collaboratively with team members in order to achieve production goals efficiently.

• Developed plans for rotation of crops based on soil nutrient levels; adjusted plans accordingly.

• Loaded harvested products into containers for transport to market or storage facilities.

• Communicated effectively with supervisors regarding changes in schedules or work assignments.

• Built new structures or repaired existing ones using hand tools such as saws, hammers and drills.

• Plowed, cultivated and fertilized soil to prepare for planting using tractors and other farm equipment. • Maintained records of activities such as pesticide applications, fertilizer use and crop yields.

• Monitored crop health by inspecting leaves, stems and fruit for pests or diseases; applied treatments when necessary.

• Managed irrigation systems including pumps, filters and water lines to ensure proper watering of fields. • Provided animal care including feeding, grooming, cleaning stalls and pens and administering medications as needed.

• Delivered feedstuffs to livestock pens; monitored animals' health status during transport.

• Adhered to all safety protocols while operating heavy machinery or working with hazardous materials. • Ensured compliance with regulations related to food safety standards when harvesting produce.

• Assisted with the maintenance of fences, barns and outbuildings on the property.

• Harvested a variety of crops including fruits, vegetables, grains, hay and nuts following established safety protocols.

• Operated machinery such as tractors, seeders, harvesters and balers in a safe and efficient manner. • Organized storage areas for tools and supplies; kept them clean and in good condition.

• Conducted regular inspections of equipment to identify potential issues before they cause damage. • Demonstrated flexibility when responding quickly to changing conditions due to weather events.

Education

Associate in Science (AS) in Horse Science

Los Angeles Pierce College - Woodland Hills, CA

August 1987 to June 2004

Skills

• Administrative Experience • Order Fulfillment

• Office Administration

• Food Production

• Calendar Management • Food Preparation

• Patient Care

• Animal Care

• Personal Assistant Experience

Certifications and Licenses

CPR Certification

August 2022 to August 2023

CPR training through Hi Desert CPR Carolyn Foresten instructor

Contact this candidate