Administrative Assistant Customer Service
Resume:
TAMEKAI DAVIS
Lusby, MD *****
**************@*****.***
Security Clearance: Active Secret
Obtain a permanent position in an administrative setting where I can maximize my ability to communicate effectively with all levels of staff, incorporate my organizational and computer literacy skills, and apply my extensive customer service and teamwork experience.
●Effective Communicator-written and verbal
●Customer Service/Data Entry 12+ years
●Analytical and organized
●Microsoft Office/Google Suite
●Excellent Clerical Skills
●Self-driven Team Player
●Tier 2 Help Line/Escalations
●Self-motivated
●Problem Solving
●Time Management
●Empathy
●Collaborative Mindset
●Scheduling/Call Center
●Call Center Experience
●Project Management Skills
●Active Listening
●Prioritization
●Teams Meetings
●Independent Self-Starter/Remote Environment
●Office Etiquette
●Leadership Skills
●Adaptability
●Strategic Communication
February 2023-Current StandOUT Kre8tionz, LLC.
Executive
Oversee the administration function of the business.
Communicating effectively and networking with different vendors for vending events and opportunities.
Order supplies, monitor and keep inventory.
Schedule events, take custom orders, network, advertise product, schedule flights, book hotel rooms.
Review, prioritize and respond to emails; answer and return calls.
Effectively communicate with the customer, taking their order. Customize it while paying attention to detail in the creation of the order. Mail the customer their order being sure to have excellent time management.
Negotiate deals, bulk supplies and orders.
Organize documents and receipts; maintain records.
Having to multitask and keep it all together when in a fact pace environment.
Utilizing Canva to get projects and orders done.
Strategic and creative thinking to execute orders as well as to decide what events to accept and which ones not to accept.
Interact with the general public, CEO’s of companies or organizations, their executive or administrative assistant when scheduling to be a vendor at an event.
Successfully working independently as well as with a partner having to have active and effective conversation and collaboration.
May 2021 – February 2023 The Midtown Group
Executive Administrator
Responsible for receiving outside calls for FEMA.
Provided an excellent and supportive customer service experience for the survivor.
Developed a supportive and productive relationship with my team and being a great team player.
Managed my cases and disputes in an effective manner according to the need of the survivor.
Tier 1 Agent Helpline/Registration Intake Disaster Specific
Tier 2 Agent Advance Helpline and Basic Analysis
Receive escalated calls to better assist the survivor with their case.
Created work packets if one was needed for the next process in the case.
Complete applications over the phone for applicants that need funeral assistance and the exchange of sensitive data that requires the applicant to approve the FEMA disclaimer before any information is given.
Provide status updates to applicants after verifying applicants’ identity using their disaster and registration number. Effectively communicate to them their status and what the next step will be.
Successfully complete and pass required yearly security classes.
Verify application process to include the validation of documents and forms before directing it to case workers.
Update and track the details of the applicants call into the system.
November 2020 – May 2021 Alorica
Deposits Servicing Phone Agent
Responsible for receiving outside calls for the bank that is contracted by the company. I am responsible for opening and closing OSA accounts; money movement transactions; open or close CD, HYCD or NPCD accounts; update customers information if needed; ACH transfer, wire transfer; link accounts; add beneficiaries.
I must be sure to read ALL the information and disclosures to the customer that come up when doing their transaction.
Utilize the different tabs to be able to assist and complete the transaction.
Certain classes and compliances were required to take one of which was Information Security and Cyber Security Essentials.
Utilize the Help Desk or FOBO, in Symphony, when help is needed to assist a customer.
In the SOW, Source of Wealth Department, I was assigned files that needed to be checked against the narrative. Any missing or incorrect information, I was responsible for adding/correcting it.
In the Redoc department, using the DocuSign program, I would use that database to cross reference with the contract of the customer to be sure that it matches what is in the database.
Magna Fraud Agent/Apple Card Specialist for GS. Receive calls sent to us to assist customers with their Apple Card issues or questions they may have about their account.
October - December 2018 & October - December 2019 F.S. Taylor & Associates, P.C.
Enrollment Auditor
●Responsible for examining and analyzing the enrollment audit for the Office of the State Superintendent of Education for the District of Columbia
●Reviewed student records and input data into the systems to determine residency eligibility in the District of Columbia
●Worked with web-based applications and mobile technologies to review records
●Worked under pressure to meet deadlines in a fast-paced office environment
April 2014 - August 2018 Maryland Department of Agriculture
Administrative Assistant I
●Responsible for attending the Maryland Agricultural Land Preservation Foundation (MALPF) Monthly Board of Trustees meetings, taking minutes, providing administrative support and assisting with Farm Easement Inspections
●Screened phone calls and visitors and referred them to the appropriate staff of office
●Prepared and mailed out packets to the Board of Trustees, Program Administrators and Assistant Attorney General
●Entered information from the MALPF Easement Inspection Forms and emailed the Program Administrator of any changes
●Interacted with members of the board, landowners, attorneys and the Secretary of the Department of Agriculture.
●Processed incoming and outgoing mail, prepared correspondence for landowners and program administrators using Microsoft Word, developed standard letters and replied to inquiries and issue and track documents to be signed, notarized and returned.
●Tracked and maintained suspense for all documents being sent to landowners, Assistant Attorney General, State Treasurer, Chairman of the Board of Trustees, Program Director, Secretary of Department of Agriculture and the Governor and followed up when appropriate.
●Helped other administrators and supervisors by completing a variety of clerical and administrative support tasks and procedures using Microsoft Word, Excel and /or Access as appropriate.
●Maintained and updated files, purged old files for archives
October 2013 - April 2014 Maryland Department of Agriculture
Office Assistant Fiscal Department
●Reviewed and tabulated timesheets for accuracy prior to processing for payment of OSHA
●Verified computer reports against AR, AP and Account Journal Entry documents
●Updated and maintained SDAT & MDLANDREC and MALPF (oracle) Databases
August 2009 - July 2012 Southern Maryland Tri County Community Action, Inc.
Administrative Assistant
●Data Entry of client demographic information from intake applications into tracking data base
●Prepared invoices, reports, letters and financial statements using Microsoft Word and Excel
●Delivered weekly deposits for payments.
●General office duties such as inventory of classroom and offices, ordering supplies, answering multiple telephone lines, transferring calls, taking messages and creating meeting agendas and minutes
September 2008 - December 2008 Blue Cross Blue Shield - Adecco
Claims Processor
●Processed insurance claims for change to, reinstatement and cancellation of policies
●Verified, updated and reviewed existing medical insurance policies to ensure data base accuracy.
●Corresponded with insured cardholder to obtain personal profile updates
●Sent inquiries to insured cardholders via mail in order to resolve rejected claims issues.
May 2007 - March 2008 Rozran and Spatz Orthopedics
Front Desk Receptionist
●Explained policies, procedures or services to patients using medical or administrative knowledge
●Referred patients to appropriate health care or outside resources as necessary
●Called and verified data regarding workers compensation information for patients
●Reconciled information, filed, scheduled appointments, messages and maintained updated patient records
●Performed switchboard and telecommunication functions with accuracy, speed and efficiency.
Fleet Business School, Annapolis MD (1994-1995)
Micro Computer Operations
Certificates
Security Training for the Department of Homeland Security 4/08/2022
OPSEC Awareness for Military Members, DoD Employees and Contractors 4/18/2022
Insider Threat Awareness 4/18/2022
Unauthorized Disclosure (UD) of Classified Information and CUI 4/18/2022
Cyber Awareness Challenge 2022 4/19/2022
U.S. Department of Homeland Security—Privacy at DHS 4/19/2022
References available upon request
Contact this candidate