Customer Service Administrative Assistant

Deborah Blackmon 484-***-**** *****************@*****.***

Professional Summary

Highly motivated, self-starter who is quick to grasp new concepts and training. An administrative professional with experience taking, compiling, and distributing minutes, is very organized, and easily communicates with diverse individuals. An outgoing and versatile team player who enjoys working collaboratively but has the ability to work individually with minimal supervision, has effective use of time, is experienced with scheduling appointments, and is able to prioritize initiatives to meet deadlines. Hs experience with Microsoft Outlook, Word, basic use of Excel, PowerPoint, Teams, Zoom, WebEx, and company specific software.

Professional Experience

Receptionist/ Associate Team Lead February 2023 – April 2022

H&R Block, Frazer, PA

Answer multiline call system

Schedule appointments

Order office supplies

Process payments for tax services

Maintain all office functions, FedEx, UPS

Outbound Specialist June 2022 – December 2022

Eagle One Group, Cincinnati, Ohio

Performed Business to Business outbound calls

Defined needs for services

Customer Care Specialist October 2021 – February 2022

Colossus, Boston, MA

Outbound & Inbound calls

Qualify lead information

Verify program eligibility

Schedule appointments

Customer Resolution Team February 2021 – August 2021

Brian Smith Enterprises, Eddystone, PA (Remote)

Following up on services provided by IT staff

Ensure the systems were up and running as needed

Trouble shooting all order

Provide prompt and friendly service

Call Center Representative November 2020 – January 2021

Sykes Enterprises, Incorporated, Tampa, FL

Assist clients with online order issues

Assist with placing and canceling orders

Track online order via FedEx, UPS, USPS

Adjust pricing on order’s

Resolve client issues

Banquet Server/Clubhouse Attendant August 2019 – February 2020

St. David’s Golf Club, Wayne, PA

Greet and seat guests

Offer beverages / cocktails

Introduce specials and take member orders

Enter into POS system

Deliver order’s ensuring they are accurately prepared, per guest’s request

Deliver bill or charge to member’s account

Managed 10th hole club house for guests

Customer Service- Administrative October 2015 – May 2019

The Weaver Agency, Lancaster, PA

Front Desk Reception

Travel arrangements

Order office supplies

FedEx-UPS, USPS handling

Book reconciliation

Typing correspondence and reports

Schedule meetings

Finance Administrative Assistant November 2011 – June 2012

First Niagara Bank, Frazer, PA

Recommend, open, and manage account’s checking, savings, business, IRA's

Process loans

Vault verification and reconciliation

Schedule meeting’s

Managed standard operating procedures for branch

Provided excellent customer service

Administrative Assistant Positions July 2007 – January 2011

Adecco, Kelly Staffing Services, Exton, PA

Worked with various Accounting Systems

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, and Lotus Notes

Ran Daily Reports

Scheduled meetings

Made travel arrangements

Maintained office supply orders

Handled all incoming and outgoing mail, FedEX, UPS

Maintained postage machine and records

Education

Associate’s Degree, Harcum Jr. College, Bryn Mawr, PA

Customer Service Certification, Business Interface, LLC, Baltimore, MD

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