DENISE COOPER

adx01m@r.postjobfree.com 480-***-**** Phoenix, AZ 85044

linkedin.com/in/denise-cooper-3a397778

Summary

I am an insurance professional with eight years of experience in claims. I currently am a Claims Specialist in the Special Investigations Unit (SIU), inclusive of first party, third party, property damage and litigation claims working directly with our Claims Leadership and Legal department. I am passionate about learning new skills and aiding in developing others, while working in a team environment. I am enthusiastic about utilizing my technological and analytic skills to pursue a role as a Technology Analyst to continue to create and provide data analysis and data visualization, provide business intelligence, form strong relationships with business areas and strategic data that will continue to add value to the organization and further develop myself.

Skills

Excellent written and verbal communication skills with an ability to correspond effectively to different audiences.

Fostering relationships and facilitating continued learning and growth.

Data visualization and statistical interpretation with knowledge of analysis tools including MS Excel, MS Access, SQL.

Experience

State Farm Tempe, AZ

SIU Claim Specialist

03/2015 - Current

Recognize fraud patterns and anomalies through investigations of large quantities of trending data, in areas of Personal Injury Protection, Injury, Property, Fire and Identity Theft.

Establish data driven decisions and results while adhering to legal and regulatory compliance matters.

Support internal and external customers while attempting to resolve areas of concern based on the data recovered from my investigation.

Consistently recognized by leadership and peers for my efforts facilitating learning by serving as a Subject Matter Expert with coverage questions in both first- and third-party coverages.

Elevate my inventory volume through time management and communication processes while maintaining high quality and timely delivery. I currently manage forty-seven jurisdictions in a complex environment.

Phoenix Perinatal Associates Scottsdale, AZ

Patient Services Associate

09/2014 - 03/2015

Oversaw patient processes by collecting information, verifying benefits, submitting paperwork, and organizing patient charts.

Coordinated between patients and healthcare professionals to meet patient needs and remain compliant with HIPPA regulations.

Fiserv Inc. Phoenix, AZ

Remittance Processing Specialist

02/2008 - 09/2014

Strengthened client communications by remaining vigilant of incoming correspondence and responding promptly.

Streamlined financial reports by accurately processing bank reconciliations and delivering financial reporting.

Constructed programs to create daily spreadsheets and maintain customer accounts.

CVS Pharmacy Chandler, AZ

Supervisor

09/2006-02/2008

Supervised employee shifts with training, time management, and communication skills.

Motivated a staff of four employees, providing coaching via performance dialogue and complete store operations.

Education and Training d

Scottsdale Community College Scottsdale, AZ

Certificate of Completion Data Analytics

05/2023

Arizona State University Tempe, AZ

Bachelor of Science Human Development and Family Studies

12/2007

Affiliations

AAF – African American Forum ERG Ambassador

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