Customer Service Call Center
Resume:
Kelly Buck
Mishawaka, IN *****
*****.*.****.**@*****.***
Inform of skills and work history
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Dynamic Synergy - Mishawaka, IN
May 2018 to October 2019
Process diabetic prescriptions. I would have to call doctors offices to confirm insurance. Call patients to give updates on account. Ship out supplies. Confirm insurances cover patient supplies, etc…. The last 6 months of working at Dynamic Synergy was remote working from home.
• Managed customer accounts
• Resolved customer issues
• Worked in the inbound call center
• Created call center scripts
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Office Manager/Service Writer/Warranty Processor
Van City RV - Colorado Springs, CO
September 2014 to May 2018
Van City is a RV dealership. My responsibilities consisted of maintaining front office, which included, ordering basic office supplies, payroll, employee scheduling, building and maintaining good standing relationships with customers, RV manufacturers, and suppliers. Maintaining a clean working environment for employees and customers, inside and outside of building. Other duties included creating work orders for service technicians, handling all warranty claims for various RV manufacturers, including but not limited to, Forest River, Leisure, Renegade, Midwest, Pleasure-Way, etc… I also made employee schedules for sales and service departments, communicating and coordinating appointments for sales and service departments, maintaining inventory, ordering all parts and supplies, warranty and non- warranty, as well as shipping and receiving.
Upholsterer
Midwest automotive design - Elkhart, IN
March 2013 to September 2014
Applied vinyl, leather, trunk liner etc to interior cabinets, walls, galleys, and other misc interior parts, for Midwest RV. I also built and wrapped window boxes. Machinist
Prolon, Inc - Elkhart, IN
April 2012 to March 2013
Run 3 or more machines at one time. Measuring each part with a caliper and other measuring devices. Sort parts, clean machine daily, etc
Front of House Manager
East Coast Wings & Grill - Statesville, NC
September 2006 to April 2012
Wait on customers, hire/fire employees, train new employees, deposits, scheduling, office management, opening/closing manager duties etc...
Education
Associate's degree in Business Administration
Mitchell Community College - Statesville, NC
August 2010 to May 2012
High School Diploma in Business
North Iredell HIgh School - Olin, NC
August 2002 to June 2006
Skills
• Customer Service (10+ years)
• Excel (5 years)
• Microsoft Office (5 years)
• Microsoft Word (10+ years)
• Powerpoint (10+ years)
• Receptionist (4 years)
• Sales (10+ years)
• Data Entry (10+ years)
• Office Management (4 years)
• Inventory Management (10+ years)
• Assembly (2 years)
• Office Administration (4 years)
• Restaurant Management (6 years)
• Quality Inspection (6 years)
• Calipers (1 year)
• Micrometer (1 year)
• CNC (1 year)
• Precision Measuring Instruments (1 year)
• Typing (10+ years)
• Manufacturing (5 years)
• Quality Assurance (5 years)
• Fabrication (1 year)
• Coordinate Measuring Machine (1 year)
• Business Administration (4 years)
Additional Information
SUPERVISORY REFERENCES
• Brian McCarthy - Supervisor at Van City RV - Phone #: 720-***-****
• Thomas Hurley - Supervisor at Midwest Automotive Group - Phone #: 574-***-****
• Brian Rogers - Supervisor at East Coast Wings - Phone #: 704-***-****
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