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Customer Service Insurance Claims

Location:
Long Beach, MS
Posted:
July 01, 2023

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Resume:

Angela G. Watson

**** **** ****** ********, ** **501 • 228-***-**** • adx01d@r.postjobfree.com

Summary of Experience: More than ten years’ experience as an office administrator/manager, personnel trainer, and payroll manager. Outstanding computer skills in Microsoft Word, Excel, PowerPoint, Outlook, and QuickBooks. Excellent communication, organizational and time management skills. Capable of meeting and exceeding goals. Emphasis on customer service, interpersonal skills, and team player. Can be trusted to work independently without direct supervision.

Experience

JUNE 2015-CURRENT

Administrative Clerk Harrison County School District Gulfport, MS

Assist parents/students with enrollment process and withdrawal of classes.

Maintain complete student records and test scores.

Collaborate with students, school personnel and administrative.

Communicate orally and in writing to respond to inquiries regarding students’ records and other procedures.

Maintain a monthly report for Average Daily Attendance to be reported to the Mississippi Student Information System.

2020 JUNE-CURRENT

Members Service Associate Boys and Girls Club of the Gulf Coast Gulfport, MS

Organizing and administering student’s records.

Maintain records of students’ payment in our data base.

Manage students’ attendance.

Coordinate activities with administration and staff.

Marketing duties include providing awareness to stakeholders and community leaders and solicit for donations.

2011 JUNE-JULY 2015

Medical Billing Clerk Gulf Coast Mental Health Center Bay St. Louis, MS

Served as initial point of contact for patients with account inquires regarding insurance claims and account statements.

Reviewed CPT and ICD -9 codes for accuracy on patient ledgers.

Submitted electronic and paper insurance claims with 24 hours of patient appointment.

Calculating and collecting payments for services like procedures, tests, or surgeries.

Work closely with patients to create a payment plan that’s works best with their budget while also providing an invoice after each visit so they can collect payment promptly.

2006 SEPTEMBER- JANUARY 2007

Office Manager/Insurance Clerk Hogan Eye and Surgical Center Gulfport, MS

Served as initial point of contact for patients with account inquiries regarding insurance claims and account statements.

Reviewed CPT and ICD -9 codes for accuracy on patient ledgers.

Submitted electronic and paper insurance claims with 24 hours of patient appointment.

Maintains office services by organizing office operations and procedures, preparing payroll, controlling correspondence.

Designing filing system systems, reviewing, and approving supply requestions, and assigning and monitoring clerical function.

Communicate with patients, insurance companies, and attorneys on insurance claims.

Provide excellent customer service to the patient, assisting with questions, concerns and schedule appointments.

Maintain office filing system.

Strong time management and people skills.

Proficiency with office applications, and aptitude for learning new software and system.

Skills

Knowledge of payroll processing of newly hired personnel.

Ability to plan and conduct new employee orientation to foster positive attitude toward company’s goals.

Able to collaborate with insurance companies and/or workman’s compensation.

Perform all accounts payable tasks utilizing QuickBooks software.

Capable of maintaining files and/or employee records, position descriptions, training records, or other HR items.

Prepare records/documentation for necessary parties or attorneys.

Answered multi-phone lines.

Conducted weekly managerial meetings to ensure and increase productivity.

Collected all payroll data to distribute to company’s outsourced payroll vendor.

Education

SEPTEMBER 2022

Bachelor of Science Business Administration Capella University Minnesota, MN



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