Customer Service Support Specialist
Resume:
Anthony Ayo Jr
Federal Way, WA
********@*****.***
I am looking into branching off into a sustainable career and the chance to gain many opportunities . Eager to learn and receive the necessary training to enhance my skillset Work Experience
Box Truck Driver
DH1 - Burien, WA
April 2023 to Present
My duties require me to operate a 26’ box truck and load up palletized packages from Amazon facilities onto my trailer. I then deliver them to the correct postal destination in a timely manner, spanning around 200 miles away
Logistics Coordinator
Q ANALYSTS - Kirkland, WA
September 2022 to December 2022
My responsibilities required Overseeing all participants interested in performing our paid VR studies. Scheduling all participants via phone calls, emails, or texts, and documenting all participant interactions through the companies CRM. I would issue payment transactions and is responsible for meeting demographic requirements when scheduling. Cooperating to provide ideas to improve company templates or uplift study programs, to ensure a successful and beneficial outcome for both the participant and clients.
Security Guard
CPI Security - SeaTac, WA
August 2022 to September 2022
My main duties are to survey the field at night, and patrol around the building of a private retirement home. My main responsibilities are to keep away any unauthorized personnel from trespassing onto the private compound. Securing the lobby rooms, stairwells, courtyard, and rooftops to keep the grounds safe.
Generation IT Support Specialist Program
Q analysts
June 2022 to September 2022
Participating in a 12 week IT Support Specialist program spending over 270 hours learning skills in computer networking, operating systems fundamentals, troubleshooting and problem solving IT infrastructure and configuration issues. Practiced my hardware skills hands-on and on virtual machines. Delivery Driver
Medical Delivery Systems
September 2021 to November 2021
● As a delivery driver, my responsibilities included driving a cargo van and maintaining punctuality with my weekly deliveries. My duties also involved creating an itinerary in order to navigate my way through hospitals, lab centers, or distribution warehouses, as well as retrieving and delivering fragile lab tests.
● The work I performed involved providing medical IVs and specimens to all major hospitals in the Seattle area, as well as displaying excellent professionalism amongst the medical staff members
● Transport medical equipment to clients' homes, driving an average of 600-800 miles per day. My job was to ensure that each client received their products using the company's mobile app, and to perform basic vehicle maintenance as needed.
Package Handler
GSO/GLS Logistics
September 2019 to April 2021
● Physically demanding work involving bending, stooping, and lifting in order to unload the products from dispatch trucks as quickly as possible.
● RF scanners have been used extensively to scan barcodes on packages and sort them to their correct destinations in a safe and efficient manner. This can also include data entry for mislabeled products. It was my responsibility to re-label shipment products and enter the correct tracking information into the computer system.
● Transported products weighing up to 100 pounds. I had training on forklifts and pallet jacks to assist with heavy loads. In addition, ensured the warehouse area was kept clean & organized Retail Sales Representative
Big 5 Sporting Goods
September 2017 to August 2019
● I had a strong focus on selling sports products, with excellent customer service. It was also essential to educate customers about specific products and properly respond to their questions or concerns, whether on the sales floor or over the phone.
● The ability to apply my general knowledge and understanding in sales of sports products within the store, and Maintaining composure during stressful situations.
● Contributed to the setup of various displays around the store, including treadmills, exercise benches, bikes, and signs, In order to make the store more appealing and attractive to the customers, strict attention to detail was also required.
Education
Beginner’s in Information Technology
Generation USA IT Support Specialist program - Florida June 2022 to September 2022
HS diploma
Todd Beamer HS
Skills
• CompTIA A+ Certification (in progress) Google IT Support Professional Certification (in progress; completion by Oct. 6th)
• Linux
• Active Directory and OpenLDAP
• Network Security Fundamentals
• Troubleshoot network configuration
• resolve client tickets errors.
• Install mass software updates
• Run performance tests
• Customer service
• Van Driver
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