LADONNA ROBERSON

Kansas City, KS *****

adx003@r.postjobfree.com

+1-913-***-****

OBJECTIVE: To be a Customer Service Representative where my 16 years of progfessive experience in the industry cao add value to a customer-oentric team' I have over sixteen years of Customer Service and Collections Work Experience

Pharmacy Help Desk Agent

CVS Caremark/SilverScript PDP - Lees Summit, MO

November 2014 to November 2020

Inbound calls help members with their prescription orders, benefits coverages and etc. Service Rep T-Mobile usA

T-Mobile

customer serviceslFinancial

Inbound call center answer billing questions by explaining the bill in detail, handle first tier of technical support with smart phonedevices, handle and resolve pending issues with customer account process upgrade order, setup payment arrangement,and process payments, testore cu$tomer cell Phone service. Collection/Customer Service

Chrysler Financial

Inbound and outbound call center for auto finance company. Assist customer with billing and payment arrangement, help with budgeting and processing payments' Process demand letter and repossession orders.

Customer Services

CLK Management

Inbound calls center for payday loans customers' Answer question about their current loan offer payment options, explain how the loan works' Send emails and/or fax out for their different payment oPtions' Customer Service

Embarq (Temporary $ervice)

Inbound Call Center for resident and small business submit repair ticket for customer phone repair, installations.or new service order. Trouble shoot on business equipment problems Customer Service

RX Pro Health Temporary Service

Inbound call center assisted customers with Medicare questions and prescription needs. Entered customer information into a computerized database. Updated customer files as needed. Worked with pharmacies to meet prescription needs of customers' Customer Sen'ice/Administation

Great Expectations

Call current members to check on their mernbership assist member in their membership' Create documents, enter member profile, video tape and upload taping onto our website' order office supply, install new office equipment. Fax information to our Corporate Office oI to our members' miss mailing to our member, ir,.*ut incoming phone calls, and problem solving ' Customer Service, HR Block (Seasonal)

HR Block

Inbound call center (seasonal) Assist new customer, answer any question that they may have about our tax training classm that we offer. schedule new enrollrnent for the customer, take payment by credit card. Customer Service, Tele-Tech

Inbound call center assist customer with their postal needs. Problem solving zip code assistance' locate retail location. provide product and service information, and document any problem or consider for the customets'

Customer Service/ Telemarketing, Telephone Service Resource AT&T

outbound Call center, sold AT&T long distance plans to residential customet evaluate customer current calling plan to sreate a need for our seryice, sold customer a calling plan that fits their calling need that we save them money'

Education

UniversitY of Phoenix

2013 to 2013

Business Ethics

Kansas City Kansas Community College - Kansas City, KS 2009 to 2010

Business Ethics

Kansas city Kansas Community College

2003 to 2006

High School Diploma

1984 to 1987

Skills

• support with smart phonedevices, handle and resolve pending issues with customer account process upgrade order, setup payment arrangement,and process payments, testore cu$tomer cell Phone service. Collection/Customer Service, Chrysler Financial Inbound and outbound call center for auto finance company. Assist customer with billing and payment arrangement, help with budgeting and processing payments' Process demand letter and repossession orders. Customer Services, CLK Management Inbound calls center for payday loans customers' Answer question about their current loan offer payment options, explain how the loan works' Send emails and/or fax out for their different payment oPtions' Customer Service, Embarq (Temporary $ervice) Inbound Call Center for resident and small business submit repair ticket for customer phone repair, installations.or new service order. Trouble shoot on business equipment problems Customer Service, RX Pro Health Temporary Service Inbound call center assisted customers with Medicare questions and prescription needs. Entered customer information into a computerized database. Updated customer files as needed. Worked with pharmacies to meet prescription needs of customers' Customer Sen'ice/Administation, Great Expectations Call current members to check on their mernbership assist member in their membership' Create documents, enter member profile, video tape and upload taping onto our website' order office supply, install new office equipment. Fax information to our Corporate Office oI to our members' miss mailing to our member, ir,.

• ut incoming phone calls, and problem solving ' Customer Service, HR Block (Seasonal) Inbound call center (seasonal) Assist new customer, answer any question that they may have

• Microsoft Outlook

• Communication skills

• Customer service

• Microsoft Excel

• Computer skills

• Time management

• Typing

• Call center

• Help Desk

• Technical Support

• Desktop Support

• Troubleshooting