Service Representative Ticket Agent
Resume:
Degria Roberts
Customer Service Representative
Arlington, TX 76012
*********@*****.***
Highly motivated customer service professional with experience in the healthcare, financial, and mortgage industry. Committed to achieving organizational success and addressing client needs in an accurate and timely manner.
Authorized to work in the US for any employer
Work Experience
Insurance Verification Specialist
National Health Plans - Fort Worth, TX
June 2022 to Present
Verify Insurance coverage with client and record agreements by reciting scripts per health plan. Outreach Agent
CIOX Health - Plano, TX
April 2022 to June 2022
Contact provider Offices on behalf of multiple health plans advising them of chart retrieval request for reviews.
Ticket Agent/Customer Service
TSA Spirit Airlines - Dallas/Fort Worth International Airport, TX September 2021 to April 2022
Assist Customers at ticket counter with purchasing airline tickets and checking their bags for their flights Airport Parking Finance
DFW Headquaters - Dallas/Fort Worth International Airport, TX July 2021 to September 2021
Assist with customer refunds when they have toll tags and park at the airport . At times the camera does not read the tag correctly and double or triple charge customers and I gathered documents to create packages for the refund department to send payment back to customers accounts . Insurance Verification Specialist
CHRISTUS Health - Irving, TX
June 2021 to August 2021
Assist with verifying Military active Duty and Retired members Insurance. The customers or Doctors office would call to verify if a particular procedure would be covered with the type coverage the member has. PAC-Patient Access Center
United Health Care/USMD - Irving, TX
September 2019 to June 2021
Schedule Dr. Appointments for USMD patients, organize message task for call back for Patients, send messages to clinical staff to refill RX for patients. CCA- City Carrier Assistant
USPS - Irving, TX
February 2019 to April 2019
Delivered mail by walking and driving the LLV and the Pro Master. CCA- City Carrier Assistant
USPS - Arlington, TX
December 2018 to December 2018
Worked as City Carrier for the Christmas Holiday 2018 with delivering of priority and Amazon packages while driving the Pro Master Truck.
Subrogation Call Center Representative
HMS - Irving, TX
November 2016 to November 2018
• Responsible for answering all casualty or estate call involving several state Medicaid beneficiaries or deceased Medicaid beneficiaries
• Review and update a variety of Medicaid cases
• Interact professionally with attorneys, insurance adjusters, medical providers, and clients
• Ensure all processes meet HIPAA and government security requirements Care Giver
Florence Health Care and Training Center - Arlington, TX June 2016 to November 2016
Worked as a care giver for clients by cooking breakfast and lunch for them. I helped Bath them if needed, combed and washed their hair and did laundry and took them to doctors Appointments. Sales Associate/Customer Service
Ross Dress For Less - Arlington, TX
June 2014 to March 2016
Assisted with checking out customers at register with purchasing clothing Items. straitening up clothes on the given racks by color coding tags per sizing. Rearranged shelves with new clothes . Customer Service Representative
Citibank Financial Group - Fort Worth, TX
September 2014 to June 2015
• Provided accurate and appropriate information in response to customer inquiries
• Properly directed inbound calls in phone queues to improve call flow
• Handled lost luggage, damage, and theft purchase protection claims
• Demonstrated mastery of customer service call script within specified timeframes Cashier/Customer Service
Six Flags Over Texas - Arlington, TX
March 2014 to September 2014
Assisted with customers purchasing food Items in the park and Souvenir cups with constant refilling them. Claims Analyst
JPMorgan Chase - Arlington, TX
March 2011 to May 2013
• Reconciled mortgage loans
• Ensured claim submissions were aligned with state laws and FNMA and FHLMC guidelines
• Reviewed systems for outstanding advances and disbursements to determine if item can be claimed
• Participated in active critique of current process and initiatives to improve claim filing efficiency and accuracy
• Presented in monthly review meetings
Customer/Loan Service Representative
Advance America Cash Advance - Fort Worth, TX
September 2009 to January 2011
• Analyzed and verified client loan applications
• Advised approved borrowers on financial status and methods of payment
• Tracked clients loan agreements and balances
• Resolved delinquent account issues with customers Co-owner/Manager
Roberts Disability - Memphis, TN
February 2005 to November 2009
• Represented medically disabled clients for Social Security benefits
• Verified medical records for disability benefits applications and appeals
• Prepared and submitted demand packages for clients
• Presented demand packages to the Circuit Court Office for a disability ruling
• Prepared collection fees and petitions for over 150 clients
• Generated litigation requirements for clients
Customer Service Representative
Regional Adjustment Bureau(Part Time) - Memphis, TN November 2006 to November 2007
• Assisted customers in setting up payment schedules for delinquent credit accounts
• Collaborated with bankruptcy attorneys over disputed credit accounts
• Maintained customer records
• Verified bank accounts for ACH transactions
Case Manager
Attorney John Michael Bailey - Memphis, TN
September 2003 to February 2005
Assisted clients with Applying for Social Security Disability and reapplying for their Social security Disability when they have been turned down by the state. Went before the ALJ to represent them for ruling in their favor. Prepared a Demand document for On The Record Ruling. Education
None in Business Administration
University of Phoenix - Memphis, TN
2007 to 2008
None in Elementary Education
McNeese State University - Lake Charles, LA
1990 to 1991
High School Diploma in Basic High School studies
Leland High School - Leland, MS
August 1986 to May 1990
Skills
• Call Center
• CSR
• Customer Service
• Delivery Driver Experience
• EMR Systems
• Medical Scheduling
• Insurance Verification
• Microsoft Excel
• Microsoft Word
• Clerical experience
• Microsoft Outlook
• Computer literacy
• Medical office experience
• Medical terminology
• ACH
• Medical Records
• HIPAA
• Documentation review
• English
• Typing
• Communication skills
• Computer skills
• Microsoft Office
• Data entry
Certifications and Licenses
driver's license
Non-CDL Class C
Assessments
Delivery Driver — Highly Proficient
September 2019
Interpreting instructions, reading maps, and solving problems. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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