Reservations Agent Insurance Specialist

RASHELLE YOUNG, MHA **** East Windmere Drive, Phoenix, Arizona 85048

*****.**********@*****.*** 480-***-****

PROFESSIONAL SUMMARY

Initiative-taking and enthusiastic individual with superior skills working in both team based and independent capacities. Bringing a strong work ethic and excellent managerial skills to lead a team that will not only meet but exceed expectations. Characteristics of transparency, open communication, team building, and utilizing the company’s core values and to also include integrity, accountability and problem solving in the work setting that will uphold standards and policies.

COMPETENCIES & SKILL SET

Demonstrating success as an Instructor, Administrator, and Direct Lead of a team of 20 + employees assuring team growth.

Skilled in project and program management, and staff development.

Develop and implement time saving organizational structures for all levels of administrative workload.

Excellent planning, organizational, negotiation, problem solving, and leadership while reaching appropriate census.

EDUCATION

Master’s Degree Health Care Administration, Grand Canyon University, Phoenix, AZ (July 2018)

Bachelor’s Degree Health Services-Managing Programs & Projects, University of Pittsburgh, Pittsburgh, PA (December 2013)

Associate degree Liberal Arts & Sciences, Community College of Allegheny County, Pittsburgh, PA (May 2013)

PROFESSIONAL CERTIFICATIONS

Phlebotomy Certificate

Medical Billing

Medical Coding ICD-10-CM

Medical Insurance Specialist

Medical Terminology

Medical Claims and Transcription

PROFESSIONAL EXPERIENCE

WESTJET AIRLINES/ALASKA AIRLINES – Reservations Agent

8/2022 to Present

• Part Time Remote

• Assist guests with flight itinerary changes or updates

• Assist guests with adding TSA, passport info or name corrections

• Assist guests with navigation or website questions

BAYADA HOME HEALTH CARE, Client Services Manager 10/2015 – 12/2021

Remote/works independently.

Provide coaching, one-on-ones, performed improvement plans and disciplinary actions as needed.

Instruct new hire four-to-six- week courses, cultivate and motivate team for a cohesive environment.

Constructs onboarding and career path guidance for clinicians.

Monitors all certifications and tracks expirations and CPR updates.

Instruct three weekly team meetings, conduct Group Panel Interviews.

Managed scheduling, mileage, expense account and payroll for the team.

Conduct Biannual team evaluations, review schedules, HIPPA, ICD Codes, chart audit readiness for Medicare and inventory.

KPI’s, census control and insurance mix.

UNITED HEALTH, Manager Provider Services Operators

11/2012 – 7/2015

Remote/works independently.

Oversee operators issue resolve according to compliance, monitor appropriateness and quality results.

Quarterly performance evaluations and action plans, analyze, update, and enhance the standard operating procedures.

Call monitoring, coaching, one-on-ones, performance improvement plans and recommending appropriate action.

Collaborate with Operations Management ensuring protocols, timelines.

SKILLS

CRM/Velocify reviewed

CRM/Five9- proficient

CRM/HCHB-proficient

Adobe/Outlook/Zoom/Teams

MSOffice Suite

Communication

Team Building

Document management

Scheduling

PROFESSIONAL AFFILIATIONS

American Academy of Home Care Medicine

Global United Fellowship Organization

Sigma Gamma Rho Sorority, Incorporated

Homeowners Association Estates at The Ranch-Board Member

Compassion International

Scholarship Committee

President of Nursing Home Ministry

Rock the Vote

Susan G. Komen- Breast Cancer Walk

Walk to End Alzheimer’s

March of Dimes-

Walk for Babies

St. Jude -Walk to end Childhood Hunger

COMMUNITY SERVICE

Contact this candidate