Kehinde Akanbi

Richmond, TX ***** adwzz8@r.postjobfree.com

+1-216-***-****

Work Experience

Customer Service Associate, Remotely

Chipotle Mexican Grill

March 2021 to Present

· Manage large amounts of incoming emails and chats

· Identify and assess customers’ needs to achieve satisfaction

· Build sustainable relationships and trust with customer accounts through open and interactive communication

· Provide accurate, valid and complete information by using the right methods/tools

· Meet personal/customer service team sales targets and chat/email handling quotas

· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

· Keep records of customer interactions, process customer accounts and file documents

· Follow communication procedures, guidelines and policies

· Take the extra mile to engage customers

Medical Biller

Reez Home Health Services - Richmond, TX

March 2020 to March 2021

· Perform posting charges

· Perform completion of claims to payers

· Conduct duties in a professional and timely fashion

· Submit billing data to the appropriate insurance providers

· Process claims

· Resolve denial instances

· Achieve maximum reimbursement for services provided

· Deploy, maintain and report on various programs

· Do Medicare reviews

· Do Medi-Cal reviews

· Conduct audits

Intern

Infinite Clinical Trial - Riverdale, GA January 2020 to March 2020

· Called potential subjects to schedule a qualifying visit.

· Handled client/sponsor correspondence with sensitive information.

· Worked alongside Clinical research assistants with follow up visits for research.

Data Analyst

Nassau Queens Medical - East Meadow, NY

May 2018 to November 2019

Created Performance Reporting Scorecards at PPS, Hub, Practice and Provider level

· Created Gap to Goal Analysis for Clinical, Behavioral Health, High Value

Measures and Measures withpoor Performance to see the trend and develop action plan

· Analyzed Potentially Preventable ED Visits and Readmissions on monthly basis and report to PMO’s

· Interpret and present quantitative data as required by DSRIP reporting

· Develop Root Cause analysis when key metrics are not achieved

Data Analyst

Summit Financial disclosure - Houston, TX

November 2017 to April 2018

· Organized and corrected data accordingly.

· Collaborated with a team to make sure documents are properly filed with the SEC.

· Corresponded with financial entities via phone and email frequently.

Customer Service Representative

Williams-Sonoma Inc. - Remote

February 2016 to November 2017

· Promptly assisting clients on incoming support sessions via LogMeIn with professional, confident and knowledgeable attitude when troubleshooting a technical software issue.

· Answer support requests and properly document actions using FreshDesk ticketing system.

· Promptly answer emails to general support and from Rossware inbox

· Worked with coworkers and managers to solve client requests/problems.

· Properly Document all interactions in support sessions and relevant phone calls in the appropriate internal support ticketing system.

Quality Assurance

TGT Bloom Insurance - Remote

November 2015 to February 2016

•Documented and reported product and service quality

•Ensured that products meet customer expectations.

•Evaluated agents based on inbound and outbound calls.

Customer Service Representative November 2014- November 2015

•Talk to customers over the phone resolving questions over

Billing

•Calmly resolving issues

•Assisted customers to make outstanding payments.

Debt Collection Agent

Universal Fidelity LP - Houston, TX July 2014 to November 2014

· Made outgoing calls to debtors to negotiate payments and or settlements.

· Reconciled accounts receivable, payable and bank statements. · Processed payments from clients.

· Attended to customer needs

Education

Bachelor of Accounting in Accounting

The University of Houston, College of Business - Houston, TX

December 2015

Skills

•customer support experience

•over-achieving quota

•Strong phone contact handling skills and active listening

•Familiarity with CRM systems and practices

•Ability to adapt/respond to different types of characters

•Excellent communication and presentation skills

•Ability to multi-task, prioritize, and manage time effectively

•Time management

•Attention to details

•Typing skills

•Project Management: Able to identify, execute strategies and manage projects process from inception to delivery, while multi taking and making judgment decisions to maximize a timely completion of tasks. Financial Management: Experienced in accurately analyzing and processing financial data to provide concise and useable data. Communication: Capable of presenting ideas, research, financial data to management and clients in a clear and understandable manner and yet not lose the details and technicality associated with the content. Marketing and Sales: Adept at relating to vendors and negotiating accordingly while keeping in mind the client’s best interest and producing a favorable outcome as relates buying and pricing and marketing processes. Technology: Microsoft office Suite: Proficient in MS outlook, Access, Excel and PowerPoint.

•Creative problem-solving skills

•Budgeting

•Multitask

•Collaborate well with others

•Basic computer skills, (sending emails, typing, and using spreadsheets)

•Microsoft Word

•Accounting

•Data Entry

•Effective communication skills

•Financial Report Writing

•Leadership

•Accounts Payable

•Work independently

•Interact virtually with clients and patients

•Front Desk

•Administrative Experience

•QuickBooks

•Data visualization

•Data Cleaning

•Machine learning

•Organizational Skills

•Office Management

•Attention to detail

•Human resources

•Data analytics

•Pivot tables

•HRIS

•Jira

•Microsoft SQL Server

•SSRS

•Databases

•Hospital experience

•Clerical experience

•HubSpot

•Google Docs

•Google Suite

•Test cases

•Relational databases

•Scripting

•SAFe

•HTML5

•C#

•Customer support

•Customer service

•Oracle

•Mac OS

•Windows

•Salesforce

•Help desk

•Zendesk

•Technical support

•Social media management

•ServiceNow

•Project management software

•Spark

•Product management

•Payroll

•Tax experience

•AI

•Financial services

Certifications and Licenses

Certified Scrum Master

Medical Billing Certification

Assessments

Data entry: Attention to detail — Highly Proficient

December 2021

Maintaining data integrity by detecting errors

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

December 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to detail — Proficient

May 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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