Service Representative Data Entry
Resume:
Kehinde Akanbi
Richmond, TX ***** *************@*****.***
Work Experience
Customer Service Associate, Remotely
Chipotle Mexican Grill
March 2021 to Present
· Manage large amounts of incoming emails and chats
· Identify and assess customers’ needs to achieve satisfaction
· Build sustainable relationships and trust with customer accounts through open and interactive communication
· Provide accurate, valid and complete information by using the right methods/tools
· Meet personal/customer service team sales targets and chat/email handling quotas
· Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
· Keep records of customer interactions, process customer accounts and file documents
· Follow communication procedures, guidelines and policies
· Take the extra mile to engage customers
Medical Biller
Reez Home Health Services - Richmond, TX
March 2020 to March 2021
· Perform posting charges
· Perform completion of claims to payers
· Conduct duties in a professional and timely fashion
· Submit billing data to the appropriate insurance providers
· Process claims
· Resolve denial instances
· Achieve maximum reimbursement for services provided
· Deploy, maintain and report on various programs
· Do Medicare reviews
· Do Medi-Cal reviews
· Conduct audits
Intern
Infinite Clinical Trial - Riverdale, GA January 2020 to March 2020
· Called potential subjects to schedule a qualifying visit.
· Handled client/sponsor correspondence with sensitive information.
· Worked alongside Clinical research assistants with follow up visits for research.
Data Analyst
Nassau Queens Medical - East Meadow, NY
May 2018 to November 2019
Created Performance Reporting Scorecards at PPS, Hub, Practice and Provider level
· Created Gap to Goal Analysis for Clinical, Behavioral Health, High Value
Measures and Measures withpoor Performance to see the trend and develop action plan
· Analyzed Potentially Preventable ED Visits and Readmissions on monthly basis and report to PMO’s
· Interpret and present quantitative data as required by DSRIP reporting
· Develop Root Cause analysis when key metrics are not achieved
Data Analyst
Summit Financial disclosure - Houston, TX
November 2017 to April 2018
· Organized and corrected data accordingly.
· Collaborated with a team to make sure documents are properly filed with the SEC.
· Corresponded with financial entities via phone and email frequently.
Customer Service Representative
Williams-Sonoma Inc. - Remote
February 2016 to November 2017
· Promptly assisting clients on incoming support sessions via LogMeIn with professional, confident and knowledgeable attitude when troubleshooting a technical software issue.
· Answer support requests and properly document actions using FreshDesk ticketing system.
· Promptly answer emails to general support and from Rossware inbox
· Worked with coworkers and managers to solve client requests/problems.
· Properly Document all interactions in support sessions and relevant phone calls in the appropriate internal support ticketing system.
Quality Assurance
TGT Bloom Insurance - Remote
November 2015 to February 2016
•Documented and reported product and service quality
•Ensured that products meet customer expectations.
•Evaluated agents based on inbound and outbound calls.
Customer Service Representative November 2014- November 2015
•Talk to customers over the phone resolving questions over
Billing
•Calmly resolving issues
•Assisted customers to make outstanding payments.
Debt Collection Agent
Universal Fidelity LP - Houston, TX July 2014 to November 2014
· Made outgoing calls to debtors to negotiate payments and or settlements.
· Reconciled accounts receivable, payable and bank statements. · Processed payments from clients.
· Attended to customer needs
Education
Bachelor of Accounting in Accounting
The University of Houston, College of Business - Houston, TX
December 2015
Skills
•customer support experience
•over-achieving quota
•Strong phone contact handling skills and active listening
•Familiarity with CRM systems and practices
•Ability to adapt/respond to different types of characters
•Excellent communication and presentation skills
•Ability to multi-task, prioritize, and manage time effectively
•Time management
•Attention to details
•Typing skills
•Project Management: Able to identify, execute strategies and manage projects process from inception to delivery, while multi taking and making judgment decisions to maximize a timely completion of tasks. Financial Management: Experienced in accurately analyzing and processing financial data to provide concise and useable data. Communication: Capable of presenting ideas, research, financial data to management and clients in a clear and understandable manner and yet not lose the details and technicality associated with the content. Marketing and Sales: Adept at relating to vendors and negotiating accordingly while keeping in mind the client’s best interest and producing a favorable outcome as relates buying and pricing and marketing processes. Technology: Microsoft office Suite: Proficient in MS outlook, Access, Excel and PowerPoint.
•Creative problem-solving skills
•Budgeting
•Multitask
•Collaborate well with others
•Basic computer skills, (sending emails, typing, and using spreadsheets)
•Microsoft Word
•Accounting
•Data Entry
•Effective communication skills
•Financial Report Writing
•Leadership
•Accounts Payable
•Work independently
•Interact virtually with clients and patients
•Front Desk
•Administrative Experience
•QuickBooks
•Data visualization
•Data Cleaning
•Machine learning
•Organizational Skills
•Office Management
•Attention to detail
•Human resources
•Data analytics
•Pivot tables
•HRIS
•Jira
•Microsoft SQL Server
•SSRS
•Databases
•Hospital experience
•Clerical experience
•HubSpot
•Google Docs
•Google Suite
•Test cases
•Relational databases
•Scripting
•SAFe
•HTML5
•C#
•Customer support
•Customer service
•Oracle
•Mac OS
•Windows
•Salesforce
•Help desk
•Zendesk
•Technical support
•Social media management
•ServiceNow
•Project management software
•Spark
•Product management
•Payroll
•Tax experience
•AI
•Financial services
Certifications and Licenses
Certified Scrum Master
Medical Billing Certification
Assessments
Data entry: Attention to detail — Highly Proficient
December 2021
Maintaining data integrity by detecting errors
Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate