Service Representative Administrative Assistant

Doris L. Albert

Cell Phone: 205-***-****

*** **** *** ***** **** Birmingham, Alabama 35215

Objective: Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.”.

7/2016-9/2022 Medicare Advantage Specialist; DBA Intergrity Marketing, Hoover Alabama

Administrative Assistant

Main switchboard office operator

Greeted clients into front office

Received calls from agents assisted with Medicare Advantage Plus Insurance

Maintain office calendar for office staff

Ordered office supplies

Shipped seminar kits out to agents

Received and sorted office mail

Submitted office faxes and made copies

Processed weekly corp checks

Collect and process courier packages (FedEx, UPS) and enter into the computer

3/2015-7/2016 Cummins Mid South, Tarrant Alabama

Receptionist

Answered switchboard calls;

Greeting clients in office

Received, sorted and distributed incoming mail; work orders

Ordered office supplies

Filed work orders

faxing documents to clients

7/2012-12/2014- Rexel Electrical, Bossier City, Louisiana

Receptionist/Administrative Assistant

Answering and directing phone calls

Taking and distributing messages

Organize and scheduling appointments and meetings

Entering new sales orders daily

Receiving and sorting and distributing incoming mail; filing, ordering office supplies

1/2011-6/2012 Sirote and Permutt P.C., Birmingham, Alabama

Real Estate Foreclosure Title Specialist

Received title searches for review for properties being foreclosed upon through

the state of Alabama;

Searched for errors, tax liens, judgments,All records kept

on spread sheets program system

2/2010- 12/2010- Advanced Insulin Management, Birmingham, Alabama

Administrative Assistant

Followed up with diabetic patients via telephone to reorder of supply needs

Entered new patients medical information into system

Requested certified medical necessity for patient; Verified patient various insurances

2/2006-1/2010-Landamerica Lawyers Title, Birmingham, Alabama

Customer Service Representative

Communicated with realtors, mortgage companies, and attorneys in taking new orders for title

insurance, via telephone and mail, Typing title commitments,

Researched title lien in title plant in office and local court houses

1/2003-2/2006- McKinney & Christian Realtors P.C., Birmingham, Alabama

Real Estate Assistant

Answered switchboard incoming calls and responded to emails reference rental property

Collected payments from rental properties tenant; Entering multiple listings in system,

Organize realtors closing; contacted title companies, and mortgage company and attorneys

10/2001-12/2002-New South Federal Savings Bank, Birmingham, Alabama

Collector Loan Adjuster II

Contacted customer via telephone and mail, in regards to their delinquent loans, Collected

delinquent funds on Mobile homes,Automobile loans Reported directly to upper management

With numbers and status of 100-120 accounts, Answered multi calls in a call center

1/2000-7/2001- First American Title, Tallahassee, Florida

Customer Service Representative

Answering inbound calls in a call center customer service department

Researching properties for liens and judgements, Compile reports and monitor daily searches

Education

8/1988-12/1989-Tallahassee Community College Tallahassee, Florida

Business Administration

1990-1991- Lively Vocational Tech, Tallahassee, Florida

Word Processing

Skills/Programs

Excel

Microsoft Word

Oracle

Data entry keying numerical and alphabetical

Reference upon request

Contact this candidate