Customer Service At Home

Marlena Saucedo

Orange, California *****

Cell: 714-***-****

Email: ********@*********.***

Reliable, friendly, compassionate employee with 20 years customer service, receptionist, administrative support,

clerical, and account management experience. Dedicated to providing outstanding customer service. Strong

personal ethics and integrity. Skilled in providing courteous service to persons from diverse cultural backgrounds.

Willing to work on-site or at home/remotely. Seeking a position with the opportunity for growth.

Experience

Sr. Funder (Remote) 12/2021 - 12/2022

Mason-Mcduffie Mortgage Corporation, San Ramon, CA

• Resolved customer complaints by conducting research, listening carefully, and taking

appropriate action.

• Informed Broker Partners and Loan Processors about needed items or corrections while

uploading documents into system for review.

• Learned and adapted quickly to new technology and software applications.

Sr. Funder (Remote) 4/2021 - 11/2021

Kind Lending, Santa Ana, CA

• Conducted review of executed loan documents, ensuring full conformity with agency

requirements and tight time limits.

• Monitored pipelines to track and log status of loans.

• Compiled closing packages for drafting and presentation accuracy.

Sr. Funder (Remote) 11/2020 - 4/2021

AXIA, Bellevue, WA

• Conducted analysis of loan documents returned after signing, ensuring full conformity with

agency requirements and tight deadlines.

• Communicated with escrow and title companies regarding necessary components.

Sr. Funder (Remote) 6/2004 - 8/2020

Sierra Pacific Mortgage Corp, Mission Viejo, CA

• Conducted audit of loan documents returned to office, ensuring full compliance with

agency requirements and tight deadlines.

• Worked with various collateral banks, assembling bank packages and shipping loans.

Education & Credentials

Software Proficiencies:

Microsoft Office (Outlook, Word, Excel), Zoom, Skype, MS Teams

2 years Undergraduate Coursework - Business - Rancho Santiago College, Orange, CA

Medical Assisting Certificate - Medical Newbridge College, Stanton, CA

Contact this candidate