Scrum Master Service Rep

Sandhya Murali Parthasarathy

Summary:

Integrity Driven, Dynamic, Motivated Achiever, Highly Analytical, Creative, Results-Oriented and Proactive Scrum Master with 9+ years of experience and expertise in diverse organizations for Business process re-engineering, Business process development, Risk Analysis, Mortgage and Banking Services.

Certified Scrum Master having 5+ years of experience as a Scrum Master and have worked with co-located and distributed teams, leading Stakeholders of high profile and Development teams

Excellent knowledge of Software Development Life Cycle (SDLC) models (Waterfall, Agile methodology, Hybrid (Waterfall-to-Hybrid), Iterative and Incremental and Rational Unified Process (RUP). In-depth understanding on Agile Methodology, Scrum, Scaled Agile Framework (SAFe).

Certified Scrum Master in Scrum Ceremonies, User Story Planning, Building and Training Scrum Teams, in Scrum Reporting, Eliciting Cross-Functional Requirements and managing Self-Organizing Teams. Managing key dependencies and resolving impediments

Experience working as SCRUM Master Digital Products.

Impeccable work ethics and outstanding organization skills for Strategic Planning, Prioritization and Execution. Facilitating Scrum Ceremonies, backlog prioritization and Estimation of Complexity

Potential to work under tight deadlines and multi-tasking to meet business objectives, scheduling meetings, negotiating, and coordinating with Software Developers, Solution Architects and QA Team

Comprehensively versed with Prioritization assisting Product Owner with User stories focusing on business improvement, helping teams handling conflict management

Effectively helped the Agile teams determine Story Points for User Stories using Estimation Techniques.

Maintained Sprint Burn-down Chart, Sprint Burn-up Chart, Product Release Chart, White Board in JIRA to keep track of the team’s progress and the team’s velocity for better estimation of the sprints.

Engaged with Product Owners to successfully break down Epics into User Stories with INVEST Technique and helped the Scrum Team finalize Tasks for Sprint Backlog.

Effective in executing multiple tasks and assignments ahead of schedule. Strong Image for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations. Supported Operations and Business Channels. Senior Management, Legal, Compliance

Technical Skillset:

Methodologies

Safe, Agile, Scrum, Kanban, Waterfall-Scrum Hybrid, Waterfall

Management Tools

MS Office, MS Project, MS Visio, JIRA, ADO, Confluence

Languages

JavaScript, TypeScript, SQL, PL/SQL

Tools

Rally,JiraTool,Kanban,ADO,Confluence,Maven,SQL, Gitlab, Jenkins,Camunda,Azure

Database

Oracle, SQL Server, MySQL

Operating Systems

Windows Variants, Unix, Mac

Professional Work Experience

CBRE -Contract June 2022 – Present

Scrum Master

Roles and Responsibilities:

Responsible for managing multiple products and ensures the Scrum team(s) adheres to Agile/Scrum best practices, standards, and guidelines.

Acts as a facilitator, helping the team maximize performance and increase efficiencies by removing impediments, minimizing distractions, escalating issues, and managing the roster ensuring the team has the proper tools in place

Guides the team and organization in effectively employing Agile/Scrum practices and principles to create value and increase customer and stakeholder satisfaction.

Supports and educates the Product Owner, especially with respect to grooming and maintaining the product backlog and planning releases

Solved impediments faced by the Scrum Development team to meet Sprint Goal and Organization goal.

Trained the Agile development team by implementing the Agile principals and best practices of Agile and made sure that those where embraced at team level for the fulfilment of the project

Facilitates Scrum meetings: Daily Stand-up, Sprint Planning, Backlog Grooming, Epic and Story Estimation, Sprint Review and Demo, and Retrospective.

Helps the team stay focused by removing obstacles, minimizing distractions, and keeping team meetings concise and efficient. Clarifies roles and responsibilities and offers motivation and support, as necessary.

Assesses the Scrum maturity of the team and organization and coaches the team to higher levels of maturity, at a pace that is sustainable and comfortable.

Facilitates "self-organization of the team to accomplish objectives and continuously improve processes.

Creates and maintains information radiators and team tools, to include sprint board, burn-down charts, burn-up charts, progress dashboards, etc.

Tracks metrics that are important to the team to deliver success and continuous improvement. Identifies product dependencies and facilitates scrum integration. Performs other duties as assigned

Rent A Center, Plano, Texas Sep2021 – May 2022

Sr Scrum Master -Contractor

Roles and Responsibilities:

Trained the Agile development team by implementing the Agile principals and best practices of Agile and made sure that those where embraced at team level for the fulfilment of the project

Was associated with management to create agile strategies for implementation of improved strategies. Well versed with agile metrics, performance reviews, MVP resolving impediments.

As a Scrum Master, facilitated Scrum Ceremonies such as Backlog Grooming, Daily Standups, Sprint Planning, Sprint Review and Retrospective Meetings. Experience in working with multiple scrum teams

Handled requirements churn so that maximum value is delivered during the sprint while acting as Scrum Development teams advocate and empowered the Scrum development team towards self-organization.

Maintained charts such as Sprint Burn-down chart, Sprint Burn-up chart, Product release chart and white board in JIRA to keep a track of the team’s progress and velocity for better estimation of the sprints

Worked with the Product owner for any re-prioritization’s or requirement churn for any sprint, so that the stakeholder’s needs are met and work towards improving the customer experience

Solved impediments faced by the Scrum Development team to meet Sprint Goal and Organization goal.

Was associated with the developers in the processes for interfacing with the cloud’s applications and services as well as auditing, monitoring who accesses and utilizes the resources as in cloud server hosting

Worked with the clients, project leadership and other team members to establish strategy and approaches for business, including governance, concept of operations, and release management,

Determined operational objectives by studying business functions; gathering information; evaluating output requirements and formats. Coordinated and provided business with the process implementation

In meeting SLA's, development of policies for making business processes infrastructure ready and maximize your organization's success. Involved in all aspects of the projects, analysis/research of needs

Took a 360-degree view of the enterprise when analyzing business process re-engineering. With cloud metering of usage, for business processes to be aligned and make it efficient wherever possible to eliminate duplication and waste. Experience with creating solution framework that works well

Managed project documentation (implementation plan, issues log, process maps, etc.) and documents process flows and gaps. Able to conceptualize a solution to address the issue with analytical skills

Well versed with SAFe environment, constructed Scrum Teams, and maintained the framework on an ongoing basis. Clearly communicated defects with developers and updated them on JIRA. Managed the approved changes and as they occur by regulating the flow of requested changes, captured, and monitored milestones

Environment: Hybrid Methodology (Waterfall-Scrum), JIRA, node.js. JavaScript, MS office Suite (MS word, MS Excel, MS Power point, MS Office, MS Project, MS Visio).

Rent A Center, Plano, Texas Dec 2019- Sep 2021

Scrum Master

Roles and Responsibilities:

Worked with the business process owners in collecting their specifications and Analysis. Partnered with the stakeholders to define, design, develop, test, and implement solutions and creating requirements.

Assessed the Scrum maturity of the team and coached them to higher levels of maturity, at a pace that is sustainable and comfortable to team and organization using a servant leadership style in SAFE environment

Removed impediments by keep a track and worked with collocated and distributed teams to set goals and impact measurements that align with department and companywide strategy throughout the cycle

Facilitated and supported scrum ceremonies like Scrum planning, Daily scrum, Sprint Review and Sprint Retrospective. Collaborated with Scrum Development team and Product Owner in quest to meet needs

Monitored the timelines, budget, and target at each demo of Potentially Shippable Product Increment

Helped the team to spilt user stories and into tasks meeting the SMART criteria. Values of collaboration and agile principles and explained the team how important was to operate as a self-organizing entity

Calculated the team’s velocity and capacity, developed, and analyzed the sprint burndown charts, sprint burnup charts to track the teams progress and to forecast the teams upcoming sprint and promote transparency. Assisted the product owner to break EPICS into User Stories using INVEST Technique

Used Prioritization and Estimation techniques for better time management and deliver quality results

Environment:

Hybrid Methodology (Waterfall-Scrum), JIRA, MS Project, MS office Suite (MS word, MS Excel, MS Power point, MS Office, MS Project, MS Visio).

Intelogik Solutions

Client: Pure Insurance May 2017- Nov 2019

Scrum Master

Roles and Responsibilities:

Led transformation initiative from the Conventional Waterfall to Agile- SCRUM methodology for product development. Developed a communication plan that included list of meetings, objectives, and team rosters

Validated the various business processes with a committee of Subject Matter Experts like Mortgage servicers, Underwriters, Credit Analysis to ensure the rules and guidelines have been met on regular basis

As a Scrum Master, facilitated various Scrum ceremonies such as Backlog Grooming Meeting, Daily Standup Meeting, Sprint Planning Meeting, Sprint Review Meeting and Sprint Retrospective Meeting.

Worked with the product management and scrum teams to create User stories from the road maps. Conducted iteration planning, daily scrums, and retrospective meetings. Helped team get mature

Organized the backlog of features, the epics, and stories for sprint in RALLY. Provided servant-leadership. Closely tracked iteration progress across teams and monitor status as necessary

Developed User Stories and User interface designs to meet user requirements of assigned features. Managed collection efforts with a high-level persuasiveness and professionalism vision strategy

Worked with the loan analyst in monitoring, tracking and report on mortgage compliance data in accordance with the regulatory requirements and best practices to analyze critical data

Validated projects aligned with scope and business needs by applying project management principles

Key contributor to Digital Customer Experience, Cyber security, and Extract Target projects

Business analysis in working with IT, Sales & Operations, Commercial teams in ensuring cross-Functional project teams achieve project/product goals.

Developed Automation scripts for smoke testing and regression for different modules. Studied the business goals in the requirements. Test planning and Testing Execution

Created a Product Roadmap for the various stages and releases throughout the project lifecycle. Conducted timely requirement review sessions with the stakeholders and business ensuring product verification

Collaborated with the Chief Compliance Officer in the ongoing development of automated testing and other business Compliance reporting. Participated in loan reviews and compliance assessments

Solution Delivery focused to remove blockers and impediments for the team enabling them to make commitments. Managed establishment and development of policies to set performance of direction

Environment:

AGILE SCRUM, RALLY, MS office Suite (MS word, MS Excel, MS Power point, MS Office, MS Project, MS Visio), MYSQL Database

Scope International Ltd, India. May 2011- Aug 2012

Senior Analyst

Roles and Responsibilities:

Setting up meeting goals and deadlines & Implementing procedures to improve productivity and quality

Outlining and monitoring responsibilities of team members. Maintain the Quality of the handled process as per the given parameters

Record feedback and to let the Customer service rep know about his/hers areas of improvements.

Setting training modules & Conducting training/feedback sessions.

Ensure appropriate & effective resolution has been made to the issues raised.

Bring in necessary changes to the process and constant updating of call center core process.

To check if the CSR has used the right telephone etiquettes and followed appropriate hold procedures and has a given a proper resolution for the customer’s request.

HCL Technologies, India Nov2010- Mar 2011

Sr. Analyst

Roles and Responsibilities

Providing technical support on Windows 2000, 2003 & XP Operating systems

Workstation, Server installation in all the platform of Operating Systems

Monitoring, optimizing, and troubleshooting all system level problems

Creation of base image (Desktops and Laptops), testing and implementing them on DSG’s newly

Acquired models

Installation of all types of Windows applications and software's such as MS- OFFICE, Oracle, MSSQL.

Protect all the systems through periodic updating of McAfee on Servers and Workstations

Assigning calls to the team members and handling the issues with the Users.

Providing telephonic support to remote sites. Setting up new processes as and when required.

Installing and troubleshooting MS-Office and Citrix application

Troubleshooting on the issues that occurs on users’ desktops & Laptops raised in the form of Tickets through Service Desk). This involves co-ordination with the user in understanding Core issue the issue, providing a solution to resolve it within the agreed Service Level Agreement and minimizing escalations.

M/S Modern freight co. LLC, Jebel Ali Dec 2008- Nov 2010

Analyst

Roles and Responsibilities:

Provide technical expertise and support to customers. Communicate technical information to non-technical personnel.

Follow standard Help Desk operating procedures, accurately logging all customer information using case-tracking software.

Manage Customer Support requests and escalate when necessary to ensure clients' problems are handled as expeditiously as possible.

Follow-up on support issues with customers to ensure that problems are resolved.

Assist in the creation of knowledgebase articles for internal and external use.

EDUCATION

•B.S Information Systems and Management, University of madras, 2008.

•Master’s in International Business Management, Venkateshwara University.

•Post graduate in Public Relation, University of Madras, 2013.

CERTIFICATION

CSM, Certified Scrum Master, Scrum Alliance

SAFE certified.

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