Service Representative Call Center
Resume:
Shaun Sarmonis
Dallas, PA *****
****************@*****.***
Currently seeking sales or service position in either retail or call center environment. Authorized to work in the US for any employer
Work Experience
Foreman
J and R Excavating - Dallas, PA
March 2022 to Present
Assist owner with hiring new employees and training them if needed. Operate various equipment for excavation and landscaping jobs. Schedule appointments for the work schedule. Professionally answer all questions from residential and commercial customers. Service Advisor
Motor World MILE ONE - Wilkes-Barre, PA
August 2021 to March 2022
Acted as a liaison between mechanics and customers in the Chrysler and Cadillac division. Explained issues with their vehicle and verified all warranty information as needed. Scheduled appointments to bring vehicles in for servicing. Handled numerous inbound phone calls to schedule appointments in a timely manner.
Customer Service Representative
Berkshire Hathaway GUARD Insurance Companies - Wilkes-Barre, PA November 2018 to November 2020
Responded to Workers Compensation customers inquiring about their policies on a call center environment. Answered all questions regarding premium payment, paid or denied claims, and filed appeals on their behalf on case of a dispute. Trained new hires as assigned. Customer Service Representative
Geisinger - Wilkes-Barre, PA
April 2014 to June 2018
Provided service to customers in The health plans pharmacy call center. Answering numerous phone calls maintained all excellent quality assurance scores and call center metrics. Investigated possible fraud issues regarding customers trying to obtain opioids and other controlled substances. Trained new hires and worked closely with management ensure all employees on the team were delivering a positive customer experience over the phone.
Education
Bachelor's degree in Communications
King's College - Wilkes-Barre, PA
September 1999 to May 2002
Skills
• Quality Assurance
• Workers' Compensation
• Auto Service Management
• Microsoft Outlook
• Communication skills
• Microsoft Excel
• Math
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