Management, compliance and Support Service

RICHARD A. GUZIK

**** ********* *** ****** **** TN 37772

*********@*******.*** Cell: 708-***-****

PROFILE:

Experienced management professional practiced in guiding and delivering technical operations, project and team management that drives client satisfaction, employee productivity, and organizational effectiveness. Adept in identifying and resolving issues critical to successful operations support.

Recognized for success in streamlining operations, workforce planning and team building with reporting staff, support departments and vendors. Skilled in many aspects of vendor management including work scope development, bid/budget development and reviews, service level agreement and technical standards compliance, resource allocation, asset management and budgetary controls.

A respected organizational liaison with a natural flair for interfacing with wide variety of professionals including architects, mechanical and electrical engineers, project managers, installation crews, and subcontractors.

Continued career progression with wide depth of experience from highly technical installations and designs to managing cross functional teams and multiple departments.

EXPERIENCE:

Exelon Corporation February 2010 – February 2021

Manager Infrastructure Protection – Physical Security Systems and NERC CIP-006 Compliance

Team manager and subject matter expert responsible for security system design, installation and maintenance at Exelon facilities in Chicago, Baltimore and the Philadelphia metro areas and Exelon Power sites in multiple US regions. Perform as the key liaison within Exelon Corporate Security for intercompany physical security systems and expansions with a wide scope of responsibility from NERC CIP006 physical security plan management to managing multi layered major projects. Provided systems oversight and direction to the Exelon Security Operations Center monitoring operations including systems management and response procedures as well as NERC regulatory procedural and alarm response.

Building the Organization:

Developed the NERC CIP006 Exelon Corporate Security team activities supporting Exelon's utility footprint including; ComEd, PECO, Exelon Power, BGE, PEPCO, ACE and DPL to assure key compliance milestones are met as well as driving physical security monitoring system enhancements providing enhanced compliance protections.

Authored the CIP006 Program and multiple procedures, technical job aids and post instructions for the Exelon Security Operations Center and trained staff in response process and protocols.

Designed and implemented multiple companywide management model procedures including access control system user access/audit and NERC physical systems standardization for hardware and testing requirements within the NERC regulatory areas.

Led NERC CIP 006 regulatory physical security audit response for presentation at three mock and three RFC audits from 2012 through 2020 and drove program development for version 5 regulatory changes.

Oversaw major projects including an enterprise access control system separation for NERC regulatory areas, firmware and software upgrades at over 200 site controllers coordinating invasive lockdowns at 24/7 facilities as well as over 30 critical substation security project implementations and upgrades.

Managed the Exelon Security Operations Center merger in 2013 from systems and hardware integration efforts to SOC operator training and post cutover support.

Drove project development to provide a standardized security hardware design and system integration at critical substations and provided projected budget for over 300 tiered sites for all Exelon operated utilities

Built and implemented a standardized site security/vulnerability assessment document and performed assessments at substations and power generation facilities as well as participation in FERC DAMSVAR review at hydroelectric facilities in PA and MD.

Worked closely with embedded security investigation teams driving rapid deployment system solutions and alignment meetings with local law enforcement coordination during special operations as well as providing evidence from surveillance systems for active investigations.

Presented at many industry events outlining Exelon's approach for design, build, commissioning, implementation monitoring and maintenance of Physical Security systems.

ITG Solutions (Currently Schneider Electric) April 2008 – February 2010

Security Service Manager

Responsible for all aspects of the security service operation including department P&L. Supported a wide variety of Commercial and Institutional Customers in the Chicago and Philadelphia metro areas. Managed subcontractors and direct report IBEW 134 union workforce as well as account service and back office programming and customer service teams.

Building the Organization:

Successfully implemented and managed security system maintenance programs for major electrical utility and health care facilities including SLA tracking and service detail reporting structures.

Recruited and hired key back office and field service members as well as eliminating non-performing staff.

Managed nearly two million dollars of service maintenance agreements for a wide variety of commercial customers including; utilities, hospitals and high profile downtown Chicago facilities.

Reduced department AR by 90% and decreased T&M billing backlogs by 45% with team reassignments and process flow improvements.

F.E. Moran Alarm and Monitoring June 2007 – March 2008

Branch Manager

Responsible for all aspects of branch operation for the Chicago metro area, managing all branch employees including sales, IBEW Union service / installation and accounting as well as managing branch P&L.

Building the Organization:

Quickly reviewed overall branch operation including; business practices, staff and new job build/design/pricing efforts and implemented changes to stem overall branch losses.

Presented ownership with operational review synopsis and proposed organization changes required for successful operation as well as identified business practices required to return branch to profitability.

Recruited and hired three key management and back office operational team members as well as eliminating non-performing staff.

Implemented structure to daily activities and improved condition from operational difficulties to a fully functional customer support delivery organization.

Engaged specialty subcontractors to assist in difficult to support legacy equipment and to curb customer dissatisfaction with organization.

Managed existing installation projects having insufficient documentation to successful completion.

INS – Integrated Security Solutions March 2005 – June 2007

Vice President of Operations

Charged with directing the company’s daily operations of 38 employees, including customer service, installation, field service, IT, purchasing and central station monitoring departments. Experienced in managing IBEW Local 134 union resources. Full managerial responsibilities from staffing to performance reviews. Responsible for delivering installation projects in excess of four million dollars annually.

Building the Organization:

Built installation schedules and hour-tracking mechanisms to evaluate manpower effectiveness, control cost overruns and organize installation and service team efforts.

Garnered a 30% improvement in job hour control by organizing and directing a new project estimation process that standardized proposal development.

Drove the development of new product lines from research to implementation including all sales and technical training.

Successfully directed the implementation of a new central station monitoring facility.

Developed tested and implemented Business Continuity plans.

ABN AMRO / LaSalle Bank March 1982 – March 2005

Assistant Vice President - Manager of IT Field Services and Infrastructure Operations

Provided operations, project management and support, while interfacing with division department heads, project leaders and other back office departments. Guided the allocation of resources, management of assets and administration of departmental budget. Ensured compliance with project charter guidelines and service level agreements. Coordinated vendor utilization to provide timely, accurate and cost effective service delivery. Managed a staff of eight professionals delivering LAN/WAN and server/PC applications support while providing and maintaining local and wide area connectivity for retail group teller/banker hardware at 130 offices with 2400 terminals. Additionally advised directed and developed drawings and scope for Technical Services staff of Michigan operations on large and complex low voltage remodel construction and new buildout projects. Directed the fulfillment of voice and data circuit orders as well as network and terminal hardware installations and terminations for new and remodeled ABN AMRO facilities in the United States. Maintained and deployed an inventory of data network hardware and PC peripheral equipment to meet the organization’s needs. Career progression in this company included an extensive variety of responsibilities including facility management, physical security installation maintenance and testing as well as repair of legacy systems within the financial marketplace. Extensive travel as required supporting mergers and branch expansions.

Building the Organization:

Key contributor in hardware and communications installations and upgrades for six major bank mergers including Savings of America, Standard Federal, Bell Federal, Columbia and La Salle Bank internal mergers.

Developed project plans, defined stakeholders in remodels and new buildouts with accurate progress updates.

Member of ABN AMRO Data Communications Change Advisory Board for measuring network impacts during hardware and software upgrades and revisions.

Key infrastructure communications and design coordinator for ABN AMRO setting and driving low voltage design standards and layouts for ABN AMRO facilities throughout the United States.

Developed standardized detailed communication room layouts for all new and remodel facilities for LaSalle Bank in Chicago and Michigan and more than 40 ABN AMRO sites throughout the United States.

Directed and implemented a complete Ethernet network hardware upgrade for all LaSalle Bank branch sites in Illinois, as well as a key contributor to the design and planning for the Michigan branch network.

Developed tested and implemented Business Continuity plans.

Specific Technical Knowledge Base:

Familiar with Honeywell, Bosch Radionics and DMP alarm and receiving equipment, Bold and MicroKey central station automation software, Andover, Ccure and KeyScan access control systems and multiple DVR/NVR recording devices and software head ends, including Genetec and Exacq networked video software applications.

Demonstrated expertise in the construction process from RFP development and bid evaluation to buildout and site commissioning. Experienced in the design and detailed Visio drawings of, Security system layouts, communication rooms, wiring points and support locations, equipment/hardware layout, AC power and HVAC requirements.

Adept in blueprint review, planning and phasing, cabling infrastructure design, complex copper and fiber cable backbone design, as well as voice and data circuit moves, adds and changes

Education and Certifications

A.A.Stagg High School – Palos Hills IL 1976-1980

MVCC Moraine Valley Community College Palos Hills IL- Coursework 1980-82

ITIL - IT Infrastructure Certified 2002

AMP Structured Network Cabling Installation Certification 2005

DMP Digital Monitoring Products - Alarm Panel Training Certification January 2007

PSNA - Physical Security Network Associate April 2007

Genetec – Security Desk training July 2010

BICSI conference attendee – educational seminars supporting structured cabling design and implementation

ISC and ASIS conference attendee – security specific educational seminars business management / industry trends

Proficient in Microsoft Office Suite, Word, Excel, Power Point, Visio, Project

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