Customer Support Data Entry
Resume:
STACEY
HENRY
******.*********@*****.***
Gresham, OR 97080
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle several projects simultaneously with a high degree of accuracy. PROFESSIONAL SUMMARY
Gresham Advanced Dentistry - Schedule Coordinator
Gresham, OR • 08/2022 - 03/2023
The Oregon Clinic - Receptionist Assistant
Gresham, OR • 08/2021 - 08/2022
WORK HISTORY
Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
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Performed various administrative tasks by filing, copying and faxing documents.
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Obtained payments from patients and scanned identification and insurance cards.
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Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
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Provided excellent customer service to create positive experiences and build patient trust.
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Helped patients complete necessary medical forms and documentation.
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• Presented Treatment plans
Checked emails and text messages consistently through out day and responded accordingly by end of day.
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Prepared referrals, sent supporting documents thru encrypted email system to specialist/called to set up appointments for patients.
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Organized, maintained and updated information in computer databases.
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Maintained confidentiality of sensitive data to protect customer and business information.
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Routed incoming mail and messages to relevant personnel without delay.
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Completed all tasks in compliance with company policies and procedures.
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• Scheduled, coordinated and confirmed appointments.
• Transcribed phone messages and relayed to appropriate personnel. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
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Collected payments, processed transactions and updated relevant records.
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• Entered and updated sensitive customer information during SKILLS
Accounts Payable and Accounts
Receivables.
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• Document Organization
• Effective Customer Service
Continuous Improvement
Strategies
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• Critical Thinking
• HIPAA Guidelines
• Office Supplies and Inventory
• Professional Relationships
James Madison High School
Portland, OR • 06/1984
High School Diploma
EDUCATION
Benefice Teton Medical Center/Benefice Hospital - Front Office Receptionist/Kitchen Assistant
Choteau, MT • 04/2018 - 06/2021
Premier Dentistry - Scheduling Specialist
Gresham, OR • 09/2010 - 08/2013
State Farm Insurance Inc - Customer Service Specialist, Special Investigation
Tualatin, OR • 06/1993 - 03/2008
check-ins.
• Maintained and managed customer files
Provided primary customer support to internal and external customers.
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Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Reviewed and updated customer information in database for accuracy.
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Followed detailed directions from management to complete daily paperwork and computer data entry.
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Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
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Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
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Provided clerical support, addressing routine, and special requirements.
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Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
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Directed phone inquiries, answered customer questions, and scheduled appointments.
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• Addressed patient inquiries and updated database information. Managed filing system, entered data and completed other clerical tasks.
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Completed administrative patient intakes with case histories, insurance information
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Utilized specialized software to process incoming claims, enter data and generate reports.
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• Generated, posted and attached information to claim files. Collaborated with claims department and industry anti-fraud organizations to resolve claims.
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Managed workload and priorities to meet claims processing meet deadlines.
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• Maintained and managed customer files and databases.
• Provided primary customer support to internal and external.
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