sr. Buisness Analyst

DEEPIKA SHARMA

Ph: +1-289-***-****

Email: adwzx2@r.postjobfree.com

Shelburne, ON

SUMMARY:

A seasoned Business Analyst with more than 6 years of experience in business analysis, proficient in Agile and Waterfall methodologies, also has experience executing projects in multiple domains such as Insurance, Telecom, Banking, and Retail.

Well versed with Scrum since I have actively participated in ceremonies such as Sprint Planning, Daily Stand-up, Product Backlog Refinement, Sprint Review, and Sprint Retrospective.

Proficient in story mapping and creating agile artefacts, such as Epics, User Stories, Acceptance Criteria, Mockups, Definitions of Ready, and Definitions of Done.

Experienced in the Software Development Life Cycle (SDLC) and its documentation (BRD, use cases, process flow diagrams, data flow diagrams, business rules, functional and non-functional requirements, and creating and maintaining a Requirement Traceability Matrix (RTM).

Skilled in requirement elicitation with the help of various tools such as Requirement Definition, Analysis, Review, Documentation, Requirement Management, Traceability, and Prioritization as well as various elicitation techniques like Interviews, JAD sessions, Brainstorming, Questionnaire.

Managed and prioritized stakeholder expectations and supported strategy and planning tasks.

Ensured smooth delivery of a Minimum Viable Product (MVP) by pro-actively collaborating with all key stakeholders for defining scope, allocating resources, estimating story points, and discussing with developers, testers, and end users to ensure delivery of a Minimum Viable Product (MVP).

Supported discussions and maintained a structured approach to Planning, Eliciting, Analyzing, Documenting, Communicating, and Managing requirements with stakeholders.

Experience in leading Software Development teams through Agile project processes of Backlog Grooming, Sprint Planning, Daily Stand-Ups, Demos, Retrospectives and Release Planning.

Hands on Experience in Migration and Integration projects, with strong understanding about workflow migration, data migration, source to target mapping, ER diagrams and other supporting UML diagrams.

Proficient in creating and transforming business requirements into software requirement specifications (SRS).

Strong understanding of JIRA and Confluence.

Strong analytical and product management skills are required, including a thorough understanding of how to interpret customer business needs and translate them into Functional and Non-Functional requirements.

Extensive experience in writing use cases by meeting business representatives and SMEs.

PROFESSIONAL EXPERIENCE:

Senior Business Analyst (May 2022–Present)

Bank of Montreal

Delivered clear and concise user stories by following the INVEST approach with the help of extensive requirement elicitation from subject matter experts and business.

Supported the product owner to manage the product backlog by Prioritizing, Grooming, and Refining User Stories in JIRA.

Refined project requirements and broke them down into Minimum Viable Products by facilitating JAD sessions with business and technical stakeholders.

Formulated Process Flow Diagrams, Use Cases, Activity Diagrams, and Data Flow diagrams to allow the stakeholder to better understand the requirements and visualize page flow and user interaction.

Leveraged Confluence for documenting Prototypes, Wireframes, and Mock-Ups

Coordinated regularly for review sessions with design, development, and QA teams to understand and address any impediments related to User Stories, UI/UX tasks, and Business Rules.

Created and maintained Data Maps, Data Dictionary and used SQL to validate the data.

Successfully conducted CRM Migration and Integration by thoroughly understanding major workflows, data flows, transformation rules, source to target mapping .

Participated actively in Sprint Review sessions to present the work done to business stakeholders with the help of the development team.

Ensure that the system and vision of the business are aligned through relevant User Acceptance Testing (UAT) and Post-Implementation Verification (PIV).

Tracked the successful resolution of documented bugs and issues within an acceptable time frame.

Actively participated in Scrum ceremonies such as Sprint Planning, Daily Scrum, Sprint Review, Sprint Retrospective, UI/UX review meetings, and Product Backlog Refinement meetings.

Visualized the current state and conducted a gap analysis to determine the resources needed to achieve the future state.

Leveraged story mapping sessions to identify User Personas, Epics, Features, and high-level user stories.

Supported the Scrum Master in creating Burn-up and Burn-down charts.

Senior Business Analyst (October 2020–April 2022)

Home Depot

Facilitated and guided Sprint Planning, Daily Scrum, Product Backlog Grooming, Retrospective meetings, and Release Planning.

I worked as a Scrum Master to participate in and facilitate all sprint (2 weeks) ceremonies, from sprint planning through sprint retrospective.

I productively used Scrum and Kanban boards, JIRA, Confluence, MS Teams.

Helped the development teams further decompose complex user stories into simplified executable versions.

Accuracy and compliance testing of user stories to ensure that stories are accepted and validated without dispute

Worked collaboratively with business owners and the development team to assist in the development of project impact and process control plan documentation.

Ensured requirement traceability from high-level requirements to software requirements specifications (SRS)

Maintained good working relationships with the development team by coordinating teams and conducting retrospectives between teams.

Attended estimation meetings along with the development team to provide high-level estimates (story points) for the items in the product backlog.

Helped in developing key functional requirements specifications to create use cases and process flow diagrams for functional requirements.

Supported the product owner in conducting daily Scrum Meetings, Monthly Review meetings, Sprint Reviews, Sprint Retrospectives, and Monitoring Action Items for process improvement.

Analyzed cost-effective solutions for process changes and change management issues.

Skilled in using SQL and Microsoft tools to analyze complex data and recommend solutions to augment customer relationships and retention rates.

Effective interaction with two Agile Scrum teams and one Kanban team to convert business requirements into user stories

Business Analyst: November 2018–September 2020

Bell Canada

Collected information and identified stakeholder requirements using appropriate elicitation techniques.

Provided project assessment and coordination for successful project implementation in collaboration with the Project Management Office and Business Development Department.

To support business goals and objectives, business processes were established to generate relevant and meaningful data analyses.

Business architecture contributes to the development and modification of the systems required to meet customer requirements and supports the changes by creating business specifications.

Project Coordination: Partnering with Development Leads to Identify Opportunities for Better Collaboration and Process Improvement.

Worked directly with product owners and stakeholders to elicit responses on customer satisfaction items, post-launch issues, and change requests.

Reorganized meetings to make decisions by organizing and conducting work process reviews.

Identified, Analyzed, and Resolved issues identified in user acceptance testing.

Documented system problems and communicated those problems to relevant parties who may suggest corrective actions and follow-up.

Created process maps and Workflows based on Data Analysis and Business Process Analysis.

Jr. Business Analyst (July 2017–October 2018)

Aviva Insurance

Use of various project management methods to handle process improvement projects throughout the project life cycle

Created a business requirement document (BRD) and worked under the waterfall methodology.

Managed stakeholders’ participation in the project and the required documents.

Was involved in analyzing and defining efficient and cost-efficient solutions that support customer processes, business products, and functional requirements.

Guided in reducing the processing time between the first request and delivery.

Efficient improvement of existing business processes to achieve outstanding results.

Reported on enhancement requests and development efforts to senior management so they knew when new features and updates were released.

In some cases, I acted as a project lead and helped the project manager ensure that the project stayed on schedule and to eliminate the chances of Scope Creep.

Developed artefacts and monitored them in accordance with the project plan and schedules in consultation with the project team and the steering committee.

Worked on the development of the project plans, workflow breakdown structures (WBS), and basic data for specific project requirements.

EDUCATION:

Masters of Business Administration, Guru Nanak Dev University, India - 2013

Bachelors of Information Technology, Guru Nanak Dev University, India - 2011

CERTIFICATIONS:

Certified Scrum Master, Scrum Alliance – 2021

IIBA Agile Analysis Certification (AAC) - 2020

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