Customer Service Desk Clerk
Resume:
Michelle Hughes
Stockbridge, GA, *****, US
**********************@*****.***
Work Experience
Jan, 2008 - Jul, 2009
Manager, Lowe's Companies, Inc.
Prepare activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.
Establish work schedules and assignments for staff, according to workload, space and equipment availability.
Develop and maintain computerized record management systems to store and process data, such as personnel activities and information, and to produce reports. Aug, 2009 - Mar, 2012
House Manager, Red Roof Inns, Inc.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Develop and implement policies and procedures for the operation of a department or establishment.
Greet and register guests.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures. Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
Assign duties to workers, and schedule shifts.
Interview and hire applicants.
Coordinate front-office activities of hotels or motels, and resolve problems.
Collect payments and record data pertaining to funds and expenditures.
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Train staff members.
Mar, 2012 - Dec, 2013
Security Lead, Safeguard Security, Inc.
Modify computer security files to incorporate new software, correct errors, or change individual access status. Observed patients under patient watch in 4 different local hospitals.
Dec, 2013 - Jun, 2017
Cashier, BP Gas Station
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Calculate total payments received during a time period, and reconcile this with total sales.
Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Supervise others and provide on-the-job training.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Compute and record totals of transactions.
Greet customers entering establishments.
Process merchandise returns and exchanges.
Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints.
Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
Cash checks for customers.
Answer customers' questions, and provide information on procedures or policies.
Stock shelves, and mark prices on shelves and items. Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Jul, 2017 - Sep, 2019
Assistant Manager, Church's Chicken
Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
Establish and implement policies, goals, objectives, and procedures for their department.
Direct and supervise employees engaged in sales, inventory- taking, reconciling cash receipts, or in performing services for customers.
Inventory stock and reorder when inventory drops to a specified level.
Enforce safety, health, and security rules.
Keep records of purchases, sales, and requisitions. Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints. Plan and prepare work schedules and keep records of employees' work schedules and time cards.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate. Oct, 2019 - Jun, 2020
Cashier, 7-Eleven, Inc.
Handle monetary transactions while maintaining a friendly attitude towards customers
Provided outstanding service to customers
Make sure the shift followed all guidelines
Work night shift and public holidays
Putting away inventory, securing inventory, creating displays for promotion of sales
Stocking all of the merchandising
Stock the fridge and stock the daily shipments
Started stocking shelves and cleaning the store for nearly a year before I became a cashier and began customer service experience
Taking orders, cash handling, retail services, and inventory and ordering supplies
Manage sale Associates, Stock, Clean, Food prep
Prepare store for the following day
Jun, 2020 - Nov, 2021
Front Desk Clerk, Bahia Mar
Respond to user email inquiries, or set up automated systems to send responses.
Write, design, or edit Web page content, or direct others producing content.
Evaluate code to ensure that it is valid, is properly structured, meets industry standards, and is compatible with browsers, devices, or operating systems.
Scheduling
Check in guest
Process debit card transactions
Cash handling
Conduct interviews
Nov, 2021 - Feb, 2023
Security Lead, Paladin, Inc.
Document computer security and emergency measures
policies, procedures, and tests.
Train users and promote security awareness to ensure system security and to improve server and network efficiency. Feb, 2023 - May, 2023
Security Lead, Laquinta Hotel
Monitor and patrol premises
Interior and exterior
Remove wrong doing
Escort of premises
All entry access points
Customer service
Education
2007
Ohio department of education, GED in General Studies
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