Armeika Christian

Antioch, CA *****

adwzwu@r.postjobfree.com

+1-510-***-****

Work Experience

CUSTOMER SERVICE REP

Acelis Connected Health (Abbott) - Livermore, CA

March 2017 to November 2022

Responsible for handling existing patient inquiries via inbound queue. Reviewing benefit coverage, updating patient information and transferring calls as needed. Provide high quality interactions with a one call resolution to ensure patient questions and or concerns are met and resolved with the proper follow up. Follow all regulatory policies, procedures and HIPAA requirements. Collect patient payments while placing supply orders. Resolve and report any problems that may occur. Train and mentor new employees. Assisted management with all operational needs. Responsible for incoming emails, checking voicemails daily, respond to internal inquiries for coaching assistance via Help IM, resolved patient escalations. MEDICAL ASSISTANT

Integrated Pain Care - Richmond, CA

April 2015 to March 2017

Record vitals ex; blood pressure, temperature, and weight as required before treatments and examinations. Room patients. Set-up exam rooms for treatment ex; steroid injection and ultra-sound. Request MRI reports. Collect co-payments, obtain authorizations from insurance companies, verify insurance for Medi-Cal and PPO patients, and check patients in and out using Practice Fusion EMR. Prepare medical records for patient, lawyers or copy service pick up. Create superbills, new work compensation and personal injury patient packets for billing purposes. Fill medication orders onsite and dispense. Maintain med closet inventory and order accordingly. Answer incoming calls, check office voicemail and return calls in a timely manner. Scan and upload documents to patient charts. Send out doctor reports to be transcribed through E-Data. Verify Rx with pharmacies when needed. Complete patient work status restrictions and fax to the attorney, adjuster and insurance companies. Education

DIPLOMA in MEDICAL ASSISTANT

EVEREST COLLEGE - Hayward, CA

October 2010

Skills

• People oriented

• CSR

• Customer Care

• Call Center

• Customer Support

• Vital Signs

• Injections

• Patient Care

• Receptionist

• EMR

• Venipuncture

• Microsoft Word

• EHR

• Scheduling

• Medical Records

• Filing

• EKG

• Pain Management

• Phlebotomy

• Medical Scheduling

• Medical Office Experience

• English

• Computer Skills

• Data entry

• Computer literacy

• Customer service

• Medical terminology

Certifications and Licenses

CPR Certification

Assessments

Electronic Medical Records: Best Practices — Proficient October 2019

Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Proficient

Work style: Conscientiousness — Proficient

August 2019

Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

• Communication Skills

• Quick Learner

• Positive Attitude

• Team Work Skills

• People Oriented

• Dependable

QUALIFICATION SUMMARY

Over 10 years of commended experience in medical assistance/customer service positions, where I accrued close familiarity with clinical, front desk and administrative procedures. I possess superior communication skills, able to maintain professional working relationships with coworkers, physicians, and patients. I am highly motivated, work well under pressure, and able to multi task.

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