Collections Representative Data Entry
Resume:
Deborah boe
Collections Specialist -Management
Tampa, FL 33604
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Collections Specialist
Global Trust Management - Tampa, FL
January 2019 to Present
no call please .Collection of account bring them up to date Collections Representative
Marcadis Singer PA - Tampa, FL
December 2021 to January 2023
Collection of account information from people who have been set for court proceedings and also bring accounts up to date
Collector
Oliphant Financial - Tampa, FL
October 2009 to March 2018
Making 200 plus outbound calls.
Negotiating delinquent charged- off collections.
UP PAP, FDCPA, FCRA, GLBA
Accurint, TLO, lexis nixes familiar with skip tracing. Reviewing credit reports
Comfortable in a dialer environment
Collections Representative
collection Agency - Tampa, FL
March 2009 to March 2018
COLLECTION billing. Medical .Billing, Insurance, Medicaid, Medicare Part a B, Bring past due ACCOUNTS UP TO DATE .I have recovers payments from many insurance company's to bring accounts up to date. I have worked for all the Hsa hospitals in this country and over seas. /Deflated student loans commercial accounts/apartments, repo cars auto loans department charge off credit cards visa MasterCard, American express. Discover credit card charge off, Certegy credit card charge off /// ACHIEVED BONES AND COMMISSION MONTHLY FROM THE FIRST MONTH I STARTED I AM CURRENTLY ONE OF THE TOP COLLECTORS OF ALL OF Aarons 3 offices(LAS Vegas, Tampa Hawaii / I am a driven person I come to work and do my job> I am not in to office politics and gossip .I come to work get the job done .Any place i have worked I always have that thought in mind >REASON FOR LEAVING >I NEED MORE WORK PEARCE
Club Manager
fansty dolls - Tampa, FL
January 2003 to January 2007
managed the club ordered beer liquer, worked over the kitchen staf and dancer/// reason for leaving time to move on
Collection
COLLECTIONS AGENCY - Tampa, FL
January 2003 to January 2004
Collection of bad debt bring accounts up to date insurance billing credit card /I hit goal the fist month of hire / The reason for leaving I lost a child
Collections Representative
Ace Consultants - Tampa, FL
January 1994 to January 2003
MEDICAL BILLING RE FILE MEDICADE MEDICARE INSURANCE REBILLING, bring ACCOUNTS UP TO DATE .CREDIT cards .Cell phone bills.defaulted loans, electric bills, cable bill, payday loans storage units leans on property through court proceedings, repos, you name it I have collected it .I managed the bad check division in Tampa. I will take over $10.000 in checks to the state attorneys office when it was on Florida Ave to the bad check division I hit my goal consistently I surpassed my goal every month/// I have won several trips and vacations /some of out top clients were Tampa General, Lee Moffat cancer center St joseph hospital Tampa electric company chase bank, DISCOVER CREDIT apartment lease all over Tampa Florida REASON FOR LEAVING IT CLOSED Collections Representative
MAAS BROTHERS - Tampa, FL
January 1992 to January 1994
credit card collection bing account up to date .JC PENNY CREDIT CARDS MACYS CC ALL THE CREDIT CARD WERE BILLETED BY THIS COMPANY UNTIL IT WAS SOLD /AND THEY COLD THEM Education
Associate
Skills
• Financial services
• Time management
• Data entry
• Security
• Sales experience
• Acrobat
• Adobe acrobat
• Etiquette
• Customer Service (8 years)
• Call Center
• Restaurant Experience
• Cooking Experience
• Microsoft Office
• Negotiation
• Cold Calling
• Insurance Verification
• Medical Billing (5 years)
• Phone Etiquette
• Medical Coding
• Medical Terminology
• ICD-9
• Leadership
• Conflict management
• Management
• Computer literacy
• Accounting
• English
• Microsoft Excel
• 10 key calculator
• Microsoft Word
• Accounts Receivable
• Hospital Experience
• Clerical Experience
• Medical Records
• Typing
• Medical collection
• Financial concepts
Assessments
Sales Skills — Familiar
August 2019
Using influence and negotiation techniques to engage with and persuade customers. Full results: Familiar
Work Style: Conscientiousness — Highly Proficient
October 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
August 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Customer Service Fit — Familiar
September 2019
Measures the traits that are important for high-quality customer service. Full results: Familiar
Customer Service — Proficient
November 2019
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Proficient
Customer Focus & Orientation — Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Proficient
Written Communication — Familiar
November 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Patient-Focused Care — Completed
September 2019
Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed
Call Center Customer Service — Familiar
July 2019
Applying customer service skills in a call center setting. Full results: Familiar
Delivery Driver — Completed
September 2020
Interpreting instructions or signs and solving problems Full results: Completed
Management & Leadership Skills: Impact & Influence — Proficient August 2019
Adapting leadership style to accomplish goals using rational or emotional appeal. Full results: Proficient
Work Style: Perseverance — Expert
September 2019
Staying focused on a long-term goal despite difficulties, valuing productive use of one's time, and striving for excellence
Full results: Expert
Cooking Skills: Basic Food Preparation — Completed October 2019
Preparing food, using cooking equipment, and converting ingredient measurements. Full results: Completed
Active Listening — Completed
January 2020
Actively listening and appropriately responding in conversations. Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Collections (10+ years), Time Management, Sales Experience, Security, Commercial Cleaning Experience, Serving Experience, Adobe Acrobat, Data Entry, Financial Services, Negotiation, Phone Etiquette, Typing
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