Customer Service Associate Specialist

DONALD ETIENNE

*** *. ******** ** ***********, PA 19067 ● 347-***-**** ● **************@*****.***

PROFESSIONAL SUMMARY

• Sale Specialist Associate dedicated in the sale of Levolor and Bali aluminum, vinyl, wood and Faux Wood blinds, Natural interior and exterior blinds.

• Coordinate and manage special order sale of custom blinds, natural, roller and cellular shade. Maintenance of Levolor blind machine

• Maintain contacts with vendors and customer service to attend to customer grievance

• Process sale. Provide assistance to other associate and attending customer

• Process quote in order management and finalize sale

• Self motivated, dedicated, driven, work independently

• Review and maintain inventory, adjust sale prices and products

• Maintain constant communication with management, client meetings, conference calls business oriented

• Follow through sale delivery, customer satisfaction and customer grievance CORE COMPETENCIES

• Levolor blind machine operator

• Sale Report Analysis

• Process Sale Order and review Sale

• Review Sale Report

• Self motivated and Dedicated

• Active Listener

• Critical Thinking

• Time Management Coordinating

• TECHNOLOGY

Levolor Blind Cutting Machine, Adobe Acrobat, Microsoft Word, Microsoft Excel, Microsoft Outlook, SharePoint, ECF Filing, E-velocity, IRP

• LANGUAGES

Fluent PROFESSIONAL in English, French EXPERIENCE and Haitian Creole. Basic Spanish Conversation Sale Associate Specialist

• Specialize in processing sale order for customers

• Review quote and process order through Information Management System software

• Maintain communication with vendors, monitor sale delivery

• Follow on order to provide and obtain customer satisfaction with products

• Maintain communication with client and customer service to address customer grievance

• Review WORK sale, HISTORY zoning, down stocking, pricing and inventory adjustment, E-velocity.

• 06/21/2021 – 01/24/2023 Sale Associate Specialist, Lowe’s Home Center LLC

• Assist customers and process blinds order for customers

• Process order of specialty blinds pursuant to customer need

• Process safety review, zoning, recovery and down stocking of product

• 02/72018 – 06/21/2021 Customer Service Associate, Paint Dept. Lowe’s

• Replenished supplies for customer need, down stocking and zoning

• Help customer obtain the best paint according to their satisfaction and need

• 06/2009-06/2013 Paralegal, Weil, Gotshal & Manges LLP New York, NY

• Bankruptcy Litigation court proceeding, Implement and Prepare for court proceeding

• ECF – Electronic filing, discovery, processing claim,

• Prepare interim fee and monthly compensation for attorneys

• 09/2013 – 06/21/2018 Assistant Living Care Giver, Helene Apollon, N. Miami FL

• Administer and attend to customer need. Accompany client to doctor’s visit

• Administer meals and medication as prescribe

EDUCATION Hunter College, New York, NY 2002

Bachelor Degree - Completed 124 degrees in Media Studies and Political Science LaGuardia Community College, New York, NY

Associate Degree - Business Administration

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