Administrative Assistant Customer Service

Karen A. Wisneski

Cell: 570-***-**** Email: adwzvt@r.postjobfree.com

Experience and Skills Summary

Experience in the areas of office management, housing voucher programs, and catering & event planning. Background in management, including budgeting, staffing, accounts payable/receivables. Certification in housing case management to meet regulatory & compliance requirements. Excellent communication, organization and time management skills to set priorities and meet deadlines. Extensive customer service experience. Professional Career Overview

Administrative Assistant 2022 - present

Scranton Steel, LLC, Scranton, PA

• Track all jobs and daily progress to meet project completion deadlines

• Complete all work orders. Reconcile work orders with shop drawings to assure inventory for each job. Reconcile inventory.

• Manage emails, payroll timesheets, order supplies, answer and respond to phone calls & inquiries.

• Maintain all shared drives for the corporate office. Server 2022 - present

Grico’s Restaurant, Exeter, PA

Housing Choice Voucher Specialist / Weatherization Assistant 2019 - 2022 Inter-Local Community Action Program -New Castle, IN

• Case managed over 90 client vouchers across four (4) counties.

• Lease dup tenants from initial intake to final contracts, advocating for clients with prospective landlords

• Inspected properties and maintained waiting lists, prioritizing tenants as properties become available

• Scheduled in-person meetings with elderly and special needs clients to assure living requirements are identified and appropriately met.

• Maintained all tenant files and process renewals. Accomplishments:

• Conducted outreach for the Weatherization Program and assisted the Director to update all files to the Program Captain Systems. Processed tenant applications, verified income, scheduled audits and coordinated with auditors.

• Promoted to Housing Choice Specialist in only 9 months. Public Relations and Marketing Manager 2016 – 2018 Priority 1 Medical, Indianapolis IN

• Planned, developed and executed all marketing events, including health screenings, trade shows, product training and on-site outreach for this multi-specialty medical clinic

• Developed marketing strategies to promote events via social media and traditional advertising

• Identified organizations and vendors and developed relationships and partnerships to drive community awareness and outreach programs

• Developed strong relationships with potential customers to grow practice volume Catering Manager 2002 - 2015

Coopers Seafood House, Scranton PA

• Planned, coordinated, and supervised internal and external catering events and marketing functions at multiple locations

• Developed and updated the catering marketing plan and marketing materials, including comprehensive event planning, service roadmap, and menu development

• Hired, trained, scheduled catering staff. Managed labor costs and food cost control. Scheduled, staffed and supervised transportation, setup, operation and clean- up of all events.

• Managed event costing and processed accounts payables and receivables, reporting of operating statements, and maintenance of operational budgets

• Sourced new leads and maintained relationships with event planners, vendors & business organizations, increasing catering revenue. Achieved higher annual catering sales growth through effective expense management.

• Developed special menus with the Executive Chef and customized event packages to meet clients’ needs.

• Prepared weekly reports for the owner of the company and maintained monthly production reports

Education, Certifications, & Training

Lakeland High School, Scott Township, PA Received Diploma Specializing in Business Housing Choice Voucher Specialist Certification (State of Indiana, 2020) Housing Quality Standards Specialist Certification (State of Indiana, 2020) Local Subcontracting Agency (LSA) Case Management Training (State of Indiana 2020) Digital Certifications (IC3)

--Microsoft Office, Word, Excel, Power Point & Access

--Computing fundamentals and operating systems

--Internet/networks to maximize communication

--New technologies to improve communication to customers REFERENCES available upon request.

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