Customer Service Professional

CHERRY RIZZO

* ***** ***** ***** • Sparta, New Jersey 07871

862-***-**** • ******************@*****.***

EXPERIENCED ADMIN, FINANCE, COLLECTIONS AND CUSTOMER SERVICE PROFESSIONAL

Accomplished financial, collections and customer service professional that provides experience and support across all disciplines within a corporate structure. Works well under pressure and excels in both leadership and team roles in all types of environment.

Excellent Organizational Skills • Ability to Multi Task • Goal Oriented • Experienced in Finance and Customer Service • Excellent Computer Skills • Human Resource Proficient • Experienced in Hiring and Training • Experienced in Event Planning • Change Management

• Brand Awareness • Team Building / Leadership • Customer Relations

Problem Solving • Presentations / Communications

PROFESSIONAL EXPERIENCE

INTERSTATE BATTERIES, LLC, Parsippany NJ: April 2022 –December 2022

This company sells batteries for cars, trucks, golf cart and boats. Acquired by Boston Battery in 2022

Accounts Receivables/Administrative Support

Major Responsibilities:

Extensive Account Receivables Responsibilities

Daily batching to ensure customer’s purchase and payment were accurate

Excellent communication: crafted effective memos, email and reports when needed

Reviewed aging reports before contacting customers with past due balances

Effectively monitored collection process, resolving all issues before it became a write-off.

ERP System, Outlook,Adobe, Microsoft Office, Jerricho, Sap, Word, Excel, PowerPoint

Reviewed invoices for appropriate documentation prior to payment

Post payments by accurately recording Cash, Checks and credit card received in house

Scanned and uploaded daily checks received via online banking

Daily Bank Reconciliation to ensure all Checks and deposits are recorded accurately

TBL/SANISURE • April 2022 –March 2022

This company manufactures products tailored for bio-pharmaceutical.

Accounting / Administrative Specialist

Major Responsibilities:

Extensive knowledge in AR and AP.

Proficient in QuickBooks Operations and Reporting

Processed invoices and establish credit lines on new accounts.

Set up new accounts and reviewed invoices for accuracy.

Monitor aging reports to ensure all outstanding balance were paid

Excellent communication, generate memos, emails and reports when appropriate.

Generate reports using Word, Excel and PowerPoint.

Reconciled Monthly Bank Account

EDUCATION

Montclair State University • Information Technology, 90 credits

Business Management • DeVry University, Paramus, NJ.

Certification in HR Management • Fairleigh Dickinson University, Madison, NJ.

Volunteered at the Battered Women’s Shelter in Morris Plains, New Jersey

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