Customer Service Data Entry
Resume:
WENDELL J. WILLIAMS ****************@*****.***
BACKGROUND SUMMARY
Proven and accomplished professional with over 22 years of expertise in the areas of Logistics, Customer service, and administrative support, import-export, store design, and setup within the retail, shipping & receiving of medical supplies, supply chain, and sales sectors. Hands-on professional with expertise in coordinating tasks in numerous areas ensuring rapid, accurate delivery of equipment, materials, and resources. Possesses creative and resourceful problem- solving and decision-making skills. Has a track record in identifying redundancies and maximizing resources to streamline operations. Proven ability to work well within a team environment or independently. Has strong communication and interpersonal skills with attention to detail. Flexible and willing to perform additional and other functions outside of the job scope. Possesses a demonstrated ability to work efficiently and effectively in fast- paced environments.
Weichert Real Estate School
Mclean, Virginia
Real Estate License Acquired
Jul 2011 – Apr 2012
Marist College
Poughkeepsie, NY
Business Administration Degree
1994 – 2000
Sullivan County Community
College
Liberty, NY
Major: Business Administration
1992 – 1994
Alpharetta, GA 30022
EDUCATION
AREAS OF EXPERTISE
• Facilitated shipments of highly sensitive products such as computer parts, human organs, blood plasma, medical equipment and confidential/top secret documents.
• Strong interpersonal skills demonstrated integrity and dependability.
• Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.
• Well-versed in supply and distribution procedures such as tariffs, claims, and rates along with standards and compliance processes. Quality assurance and inventory controls processes.
• Customer service and client management.
• Resolves customer problems in a professional and understanding manner.
• Knowledgeable in transportation materials handling and transportation negotiations & logistics.
• Investigates problems, follows up and provides resolution to customer issues.
• Proficient in a variety of logistics and supply management software, both proprietary and commercial.
• Strong Administrative Skills.
• Able to lift and push up to 75 lbs. Valid driver license
• National Real Estate License
• Windows NT, Windows, MS Office (Excel, Word, PowerPoint), Data Entry & Keyboarding EXPERIENCE
Available Upon Request
REFERENCES
USA Family Moving
Operations Manager March 2021 – Feb 2023
• Provided strategic direction to leading staff, ensuring meeting customer requirements and consistently exceeding shared goals
• Developed financial and operational plans to manage resources to maintain operational integrity, maintaining safety and compliance
• Trained and guided supervisors and associates and established two-way communication for effective coordination
• Interacted with the customer to determine their needs and identify areas of potential improvement
Graebel Van Lines
Assistant Manager/Recruiting Director /Sales Manager, Sterling, VA Feb 2015 – May 2015
• Manage, plan, and supervise household goods move and Commercial/Office Industrial relocation
• Responsible for planning, organizing, and controlling all the service delivery aspects of moving service
• Manage the safety policies and procedures of the Local Dispatch function
• Maximizes branch revenues and profitability through cost-effective dispatch practices
• Hire all production personnel
• Manage equipment and plan and supervise maintenance, condition, and usage of all vehicles
• Process inbound shipments coming into warehouse storage and outbound storage shipments being released
• Coordinate line haul drivers with the loading and unloading of all shipments including future loads
• Coordinate the release of export shipments to carriers
• Process and coordinate import shipments coming into the warehouse
• Weight Master of the facility of weighing trucks and shipments
• Liaison between customers and customer service coordinators and Managers
• Provide World-class customer service to customers, drivers, and all Graebel Locations Victory Van Corporation
Relocation Dispatch Coordinator, Sterling, VA Apr 2012 – Feb 2015
• Coordinate State Dept. Employees relocation globally
• Coordinate the relocation of local and national customers
• Supervise all Drivers and move crews daily on progress and issues
• Coordinate commercial relocation moves weekly
• Dispatch drivers and crews daily to load and deliver household goods
• Coordinate the release of export shipments to carriers
• Process and coordinate import shipments coming into warehouse.
• Weight Master of Sterling facility of weighing trucks and shipments All My Sons Moving and Storage - Roswell, GA
Operations Manager May 2015 – March 2021
• Streamlined daily moving and storage workflow across a warehouse of 300 vaults through effective communication and collaboration
• Oversaw P&L, customer services, logistics, and HR functionalities to accomplish growth objectives for annual $ 5-6 M dollar operations
• Maintained a high rating on Google and Facebook through continuous follow-up and responding to client’s queries and issues
• Developed policies, procedural guidelines, and service quality standards to direct a workforce of over 70 personnel and manage a fleet of 15+ trucks
• Increased efficiency by maintaining accountability across the continuum of operations and implementing various business and customer satisfaction initiatives
• Ensured compliance with State/federal safety and DOT regulations through quality assurance
• Partnered with team members to solicit customer feedback and analyze financial reports for determining performance trends, and restructure the framework to address issues
• Reduced turnover by ensuring inclusion and equal opportunities for team members, launched various incentives and integrated efforts to drive sales
• Managed budgeting and expense planning and successfully reduced operating costs by implementing controls
• Ran analytics to determine KPIs, developed scheduling and dispatching solutions and monthly profit/loss projections for restructuring plans to improve return on investments
• Monitored and analyzed performance metrics and P&L to make adjustments in timely manner
• Total accountability for the P&L of a 3–4 million dollar operation
• Help with the crew's and drivers' weekly paycheck
• Achieve quarterly quotas and close sales
• Create quotes by identifying the particular needs of customers, then assist them with their move
• Ensured high standards of client service
• Hire, develop, and train new personnel
• Evaluated overall production and offered suggestions for improving efficiency
• Run and oversee a fleet of eight trucks. Maintain and oversee DOT compliance and safety PAGE 2: WENDELL J. WILLIAMS
Town Air Freight Logistics / HBI Priority Freight
AM Operations Supervisor, Dulles, VA Feb 2010 – Jul 2011
• Supervise and architect AM freight operations on a daily basis
• Implement daily route assignments and hot priority deliveries
• Account for daily count transportation equipment for daily use
• Responsible for ensuring communication with dispatch and drivers
• Ensure drivers compliance with various office policies, uniform, electronic devices, meal breaks, attendance, and inspection of trans- equipment
• Monitor software data to ensure all deliveries are being made on time
• Monitor radio, telephones and on-road provision of service for quality
• Responsible for all proof of delivery signatures and to be entered into data base
• Assist the customers with logistics problems by offering freight solutions
• Account and assess for accurate charges and accessorial where needed on delivery
• Participates in analysis and review of operating performance
• Oversee and Coordinate Conventions deliveries and pickups
• Coordinate and process a turn over with PM Supervisor about afternoon and evening operations CEVA Logistics
Operations Specialist, Sterling, VA Oct 2004 – Feb 2010
• Implemented standardized processes for order processing, staff scheduling, inventory, warehouse operations, and shipping/receiving.
• Accurately ordered and ensuring the proper delivery of items by verifying no materials were lost or mishandled.
• Adhered to company policies and inventory and distribution models developed by management when performing day-to-day shipping, receiving, ware housing of materials and packages.
• Assisted in the plan to improve utilization of warehouse space, increase picking rate and decrease of unloading time.
• Followed purchasing procedures and techniques when preparing billing receipts and maintained accurate records.
• Coordinated transport of resources and materials by preparing the necessary documentation such as marking and labeling freight, documenting and verifying cargo, and supporting report documentation.
• Received, reviewed, and processed inbound and outbound documentation for an assigned base of accounts.
• Established strong working partnerships with airlines and truck lines clients ensuring the probability of seamless working relationships, especially during peak seasons.
• Performed manual labor operating a forklift when loading and unloading freight. DHL
Operations Specialist, Sterling, VA Sep 2000 – Oct 2004
• Provided a variety of customer service support duties to customers ensuring that timely and accurate information is provided to customers in a professional manner.
• Handled administrative functions for specific corporate accounts such as NBA, Xerox, IBM, AT&T, Lab One and Decision One. Provided customer satisfaction, retention, and/or extending contact to sell new or additional products and services while providing efficient and timely resolutions of customer service issues.
• Input information to and accessed data from various systems to complete reports.
• Communicated specific customer handling and/or procedures to clients and followed up to ensure compliance.
• Complied with all applicable laws/regulations as well as company policies/procedures.
• Facilitated shipments of highly sensitive products such as computer parts, human organs, blood plasma, medical equipment and confidential/top secret documents.
• Liaison between customers and customer service coordinators and Managers
• Monitor truck maintenance along with supervisor of moving and office equipment
• Maintains records of all daily truck use, inbound/outbound shipments, and visitors and customers in and out of Sterling facility
• Coordinate and assist with security of Sterling facility, Inbound/outbound shipments along with storage shipments being stored at warehouse facility
• Coordinate of all State Dept employees’ vehicles being stored at warehouse, being export and being transfer inbound to our facilities
• Provide World Class customer service for all customers PAGE 3: WENDELL J. WILLIAMS
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