703-***-****

WENDELL J. WILLIAMS adwzv7@r.postjobfree.com

BACKGROUND SUMMARY

Proven and accomplished professional with over 22 years of expertise in the areas of Logistics, Customer service, and administrative support, import-export, store design, and setup within the retail, shipping & receiving of medical supplies, supply chain, and sales sectors. Hands-on professional with expertise in coordinating tasks in numerous areas ensuring rapid, accurate delivery of equipment, materials, and resources. Possesses creative and resourceful problem- solving and decision-making skills. Has a track record in identifying redundancies and maximizing resources to streamline operations. Proven ability to work well within a team environment or independently. Has strong communication and interpersonal skills with attention to detail. Flexible and willing to perform additional and other functions outside of the job scope. Possesses a demonstrated ability to work efficiently and effectively in fast- paced environments.

Weichert Real Estate School

Mclean, Virginia

Real Estate License Acquired

Jul 2011 – Apr 2012

Marist College

Poughkeepsie, NY

Business Administration Degree

1994 – 2000

Sullivan County Community

College

Liberty, NY

Major: Business Administration

1992 – 1994

Alpharetta, GA 30022

EDUCATION

AREAS OF EXPERTISE

• Facilitated shipments of highly sensitive products such as computer parts, human organs, blood plasma, medical equipment and confidential/top secret documents.

• Strong interpersonal skills demonstrated integrity and dependability.

• Advanced expertise in reviewing invoices and shipping manifests to ensure full compliance with local customs and international regulations.

• Well-versed in supply and distribution procedures such as tariffs, claims, and rates along with standards and compliance processes. Quality assurance and inventory controls processes.

• Customer service and client management.

• Resolves customer problems in a professional and understanding manner.

• Knowledgeable in transportation materials handling and transportation negotiations & logistics.

• Investigates problems, follows up and provides resolution to customer issues.

• Proficient in a variety of logistics and supply management software, both proprietary and commercial.

• Strong Administrative Skills.

• Able to lift and push up to 75 lbs. Valid driver license

• National Real Estate License

• Windows NT, Windows, MS Office (Excel, Word, PowerPoint), Data Entry & Keyboarding EXPERIENCE

Available Upon Request

REFERENCES

USA Family Moving

Operations Manager March 2021 – Feb 2023

• Provided strategic direction to leading staff, ensuring meeting customer requirements and consistently exceeding shared goals

• Developed financial and operational plans to manage resources to maintain operational integrity, maintaining safety and compliance

• Trained and guided supervisors and associates and established two-way communication for effective coordination

• Interacted with the customer to determine their needs and identify areas of potential improvement

Graebel Van Lines

Assistant Manager/Recruiting Director /Sales Manager, Sterling, VA Feb 2015 – May 2015

• Manage, plan, and supervise household goods move and Commercial/Office Industrial relocation

• Responsible for planning, organizing, and controlling all the service delivery aspects of moving service

• Manage the safety policies and procedures of the Local Dispatch function

• Maximizes branch revenues and profitability through cost-effective dispatch practices

• Hire all production personnel

• Manage equipment and plan and supervise maintenance, condition, and usage of all vehicles

• Process inbound shipments coming into warehouse storage and outbound storage shipments being released

• Coordinate line haul drivers with the loading and unloading of all shipments including future loads

• Coordinate the release of export shipments to carriers

• Process and coordinate import shipments coming into the warehouse

• Weight Master of the facility of weighing trucks and shipments

• Liaison between customers and customer service coordinators and Managers

• Provide World-class customer service to customers, drivers, and all Graebel Locations Victory Van Corporation

Relocation Dispatch Coordinator, Sterling, VA Apr 2012 – Feb 2015

• Coordinate State Dept. Employees relocation globally

• Coordinate the relocation of local and national customers

• Supervise all Drivers and move crews daily on progress and issues

• Coordinate commercial relocation moves weekly

• Dispatch drivers and crews daily to load and deliver household goods

• Coordinate the release of export shipments to carriers

• Process and coordinate import shipments coming into warehouse.

• Weight Master of Sterling facility of weighing trucks and shipments All My Sons Moving and Storage - Roswell, GA

Operations Manager May 2015 – March 2021

• Streamlined daily moving and storage workflow across a warehouse of 300 vaults through effective communication and collaboration

• Oversaw P&L, customer services, logistics, and HR functionalities to accomplish growth objectives for annual $ 5-6 M dollar operations

• Maintained a high rating on Google and Facebook through continuous follow-up and responding to client’s queries and issues

• Developed policies, procedural guidelines, and service quality standards to direct a workforce of over 70 personnel and manage a fleet of 15+ trucks

• Increased efficiency by maintaining accountability across the continuum of operations and implementing various business and customer satisfaction initiatives

• Ensured compliance with State/federal safety and DOT regulations through quality assurance

• Partnered with team members to solicit customer feedback and analyze financial reports for determining performance trends, and restructure the framework to address issues

• Reduced turnover by ensuring inclusion and equal opportunities for team members, launched various incentives and integrated efforts to drive sales

• Managed budgeting and expense planning and successfully reduced operating costs by implementing controls

• Ran analytics to determine KPIs, developed scheduling and dispatching solutions and monthly profit/loss projections for restructuring plans to improve return on investments

• Monitored and analyzed performance metrics and P&L to make adjustments in timely manner

• Total accountability for the P&L of a 3–4 million dollar operation

• Help with the crew's and drivers' weekly paycheck

• Achieve quarterly quotas and close sales

• Create quotes by identifying the particular needs of customers, then assist them with their move

• Ensured high standards of client service

• Hire, develop, and train new personnel

• Evaluated overall production and offered suggestions for improving efficiency

• Run and oversee a fleet of eight trucks. Maintain and oversee DOT compliance and safety PAGE 2: WENDELL J. WILLIAMS

Town Air Freight Logistics / HBI Priority Freight

AM Operations Supervisor, Dulles, VA Feb 2010 – Jul 2011

• Supervise and architect AM freight operations on a daily basis

• Implement daily route assignments and hot priority deliveries

• Account for daily count transportation equipment for daily use

• Responsible for ensuring communication with dispatch and drivers

• Ensure drivers compliance with various office policies, uniform, electronic devices, meal breaks, attendance, and inspection of trans- equipment

• Monitor software data to ensure all deliveries are being made on time

• Monitor radio, telephones and on-road provision of service for quality

• Responsible for all proof of delivery signatures and to be entered into data base

• Assist the customers with logistics problems by offering freight solutions

• Account and assess for accurate charges and accessorial where needed on delivery

• Participates in analysis and review of operating performance

• Oversee and Coordinate Conventions deliveries and pickups

• Coordinate and process a turn over with PM Supervisor about afternoon and evening operations CEVA Logistics

Operations Specialist, Sterling, VA Oct 2004 – Feb 2010

• Implemented standardized processes for order processing, staff scheduling, inventory, warehouse operations, and shipping/receiving.

• Accurately ordered and ensuring the proper delivery of items by verifying no materials were lost or mishandled.

• Adhered to company policies and inventory and distribution models developed by management when performing day-to-day shipping, receiving, ware housing of materials and packages.

• Assisted in the plan to improve utilization of warehouse space, increase picking rate and decrease of unloading time.

• Followed purchasing procedures and techniques when preparing billing receipts and maintained accurate records.

• Coordinated transport of resources and materials by preparing the necessary documentation such as marking and labeling freight, documenting and verifying cargo, and supporting report documentation.

• Received, reviewed, and processed inbound and outbound documentation for an assigned base of accounts.

• Established strong working partnerships with airlines and truck lines clients ensuring the probability of seamless working relationships, especially during peak seasons.

• Performed manual labor operating a forklift when loading and unloading freight. DHL

Operations Specialist, Sterling, VA Sep 2000 – Oct 2004

• Provided a variety of customer service support duties to customers ensuring that timely and accurate information is provided to customers in a professional manner.

• Handled administrative functions for specific corporate accounts such as NBA, Xerox, IBM, AT&T, Lab One and Decision One. Provided customer satisfaction, retention, and/or extending contact to sell new or additional products and services while providing efficient and timely resolutions of customer service issues.

• Input information to and accessed data from various systems to complete reports.

• Communicated specific customer handling and/or procedures to clients and followed up to ensure compliance.

• Complied with all applicable laws/regulations as well as company policies/procedures.

• Facilitated shipments of highly sensitive products such as computer parts, human organs, blood plasma, medical equipment and confidential/top secret documents.

• Liaison between customers and customer service coordinators and Managers

• Monitor truck maintenance along with supervisor of moving and office equipment

• Maintains records of all daily truck use, inbound/outbound shipments, and visitors and customers in and out of Sterling facility

• Coordinate and assist with security of Sterling facility, Inbound/outbound shipments along with storage shipments being stored at warehouse facility

• Coordinate of all State Dept employees’ vehicles being stored at warehouse, being export and being transfer inbound to our facilities

• Provide World Class customer service for all customers PAGE 3: WENDELL J. WILLIAMS

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