Alison Kay Pankowski

*** ****** **, ********* ******* FL 32701

407-***-****

I am a resourceful, innovative, results-oriented and successful business woman seeking employment where creativity is welcomed, continued expansion and education in the field related to my skills is encouraged and professional advancement is obtained.

Villas At Lakeside – Oviedo, FL August 11, 2022 to April 26,2023

Position Held: Administrative Assistant Supervisors: BOD President and CAM on Property

Handled all incoming calls and messages

Prepared the spreadsheet for Annual Fire Sprinkler Inspections, Authorization Forms and got all the keys ready for entry on day of inspection

Prepared spreadsheet to follow-up on ARBs done each month, inspection and get them cleared off the Action Items

Provide support to the Property Manager and be a team player

Addressed the needs of the Residents and process purchases from the Homeowners and Residents for Parking Decals, Amenity Keys, Guest Parking Passes and Updating their unit key.

Contacted Vendors to do work on the property; once hired, supervised the approved vendor while they worked on the property

Keep a log of work what I did for the day

Keep the Vision Board up-to-date on things that needed to be done; updated the CAM on how things are going with projects.

Maintained good repore’ with the residents; gave accurate and professional friendly customer services to all who come into the Clubhouse and on the property.

Maintained confidentiality and update the consistency and integrity of all the company’s database information to the CAM.

Express Pros Employment Services – Butte, MT and Sanford, FL February 2022, March 2022

Worked for the temp agency from March 2022 to August 2022

Villas At Lakeside hired me on in August 11,, hired on full-time

APCO International – Daytona Beach, FL 1/24/2011 to 11/5/2021

Position : Administrative Support Coordinator Supervisor : Ricky Marshall 386-***-****

Mailroom, Shipping and Receiving

made sure the mail was distributed correctly

oversaw the shipments for Fed Ex

Supply Clerk/Purchaser :

ordered supplies for each department

looked for best price and quality

Vendor and Maintenance Scheduling :

scheduled the quarterly/yearly maintenance with vendors for the building, gazebo and the grounds and tree line.

Assisted the Receptionist:

Covered receptionist when she was out to lunch or on vacation

Transferred calls and setting up appointments in the calendar for the conference rooms

IT Inventory Controller:

Set up an inventory spreadsheet, per department, listing the equipment they use

Set up a 5 yr, replacement plan, either was recycled after being put out of service

Assisted the Events Dept team during Annual conference:

Prepared a Manifest of all that was shipped to conference and where it was to be delivered

Checked on the educational rooms; make sure they were clean and ready before the sessions started

At the end of conference, I would start packing up all that we were sending back to headquarters

APCO Store Curator :

Helped set up the website and chose the apparel to be onsite

Prepared what was being taken to conference

Made a continual spreadsheet that showed what was ordered, sold, returned for next year

Building Access Cards

Prepared for staff to have access into the building

Learned the KANTECH and Total Connect computer systems

Catering food and snacks for meetings

Ordered luncheons and set it up.

Ordered snacks and drinks – restock at night and throughout the week

When new staff was hired

Set up with a laptop or tower, door access card, cubical, supplies and name plate.

Remedy Intelligent Staffing - Daytona Beach FL 11/15/10 to 1/24/11

Position : Temp Assignment: Assistant to Administrative Assistant/Mailroom Dept Supervisor Tia : 386-***-****

During my assignment, I underwent extensive training where I gathered as much information as I could from the Administrative Assistant at APCO International before she retired on 12/31/10.

Learned the procedures to follow when processing the in-coming/out-going mail

Learned how to order supplies for each dept

learned how to work and fix each machine in the mailroom; be it the postage machine, folding machine, GBC binding machine or the folding machine.

Learned how to fold and assemble the Guide Card Racks

Learned how to make the manuals for classes, make the booklets for guide card training, process membership letters, stuff envelopes with invoices.

Learned how to weigh the packages, ship the package and track the package and apply postage or a label from the Fed Ex machine or the UPS machine.

Learned what it all took in keeping the APCO building up to code with monthly/quarterly/yearly inspections and upkeep of the grounds.

Cover for the receptionist at her desk, learning the phone system, transferring calls and setting up appointments in the calendar for the conference rooms.

Genesis Trucking & Logistics, Inc – Moorhead, MN 10/2009 to 6/2010

AR Specialist: Invoicing and Settlements for the Drivers Supervisor : Jim Dehn 605-***-****

Responsible for processing and inputting the information obtained from the driver’s trip envelopes daily.

Processed the paperwork and compiled the payment due the driver according to his paperwork provided on each trip.

Processed the fuel reports on a quarterly and monthly basis for the company and the Safety and Compliance Office.

Cargill Financial Service Center, Inc – Fargo, ND 02/2007 to 9/2009 Position : AR2 Collections Specialist Supervisor : Bobbie 701-***-****

Worked closely with the Credit Managers for both Cargill Salt and the Mosaic Company

oI kept them apprised of my findings as I made collection calls to customers who were late on paying their invoices.

Met daily/weekly /monthly with my team manager on my goals in collations.

Worked at lowering my ADLs daily.

Training trip to see one of Cargill’s sites in St Clair, MI,

owhere I took a tour of the salt plant

osaw how they processed the salt from liquid form into a solid form.

oCross-training with other Credit Managers; to see what they did on a daily basis and what they did with the information I gathered for them.

Check on Hold, Inc, - Daytona Beach, FL 02/2001 to 9/2006

Position : Customer Service Representative/Branch Manager/Assistant Supervisor : Allen 386-***-****

Managed the financials and customer services operations for several facilities within the lending establishment.

Ensured regional operations and administrative practices were in compliance with the corporate policies and procedures as well as state regulations.

Accountable for the integrity of the office financial transactions when I was either the Branch Manager of the Assistant Manager.

Made soft collection calls on past and current debts, administrative support in bookkeeping, customer record maintenance, keeping track of the current supplies in stock and processed the requests from other branches when they were in need of supplies.

Marketed the stores by going to the other businesses around the area of the store.

oThe owner of COH referred to me as a “square peg that could fit in any round hole he would put me in”.

oHe trusted me with anything he assigned me to do for the company.

Massey Services, Inc – Daytona Beach, FL 10/1998 to 08/2001

Position : Customer Services Representative/Termite Dept Manager Supervisor : Andy 386-***-****

Provided home protection for one of the top leading pest control companies in the tri-state area.

Pre-qualified the customer’s needs and up-sell services.

Maintained customer accounts daily.

Scheduled annual renewal inspections and handed monthly upgrade specials for customers; such as fumigations/tenting or spot checks.

Skills:

Computer knowledge in programs such as Excel, Word, Peachtree, Trandot, eCheck, netForum, KANTECH, Total Connect

Education:

Big Sky Bible College, Lewistown, MT : Bible and Secretarial Studies

Northwest Bible College, Minot, ND : Bible and Secretarial Studies

Aaker’s Business College, Grand Forks, ND : Jr Accountancy Program

Volunteer Work

United Way Campaign – helped raise funds for this organization

Woman’s Shelter – helped raise funds for this organization

Filled food boxes at the Fargo Dome for Thanksgiving and Christ

Helped fill sand bags alongside workers during the Fargo, ND flood Handed out food to those workers during the Fargo, ND flood

Camp Counselor/Assistant Camp Counselor for many summers

Craft Director at Trails End Ranch, Ekalaka, MT

SuperKids Academy Choir Assistant

Director of the Children’s Church Dept at Word of Faith Family Church

oCreated the lesson plans and crafts ideas for each dept

oTaught different departments: babies to SuperKids age

oEaster Egg Hunts – set up a long Beach Street in Daytona Beach, FL

oDesigned and painted murals in the Nursery to SuperKids rooms

oAssisted in creating Hallelujah Night fun for the kids – alterative safe fun

oPainted backdrops for SuperKids plays

References

Available upon request

Contact this candidate