Customer Service Call Representative

Hello

I’m Sara Spencer

**** ******* *** #***

Las Cruces, New Mexico, 88005

575-***-****

**************@*****.***

Skills

●Written and Verbal Communication

●Customer Service

●Multitasking and Prioritizing

●Problem Solving

●Ability to work under pressure

●Observation

●Plan following

●Phone and face to face communication

●Empathy

●Physical Stamina

●Organization

●Compassion

●Fluent Speaker (English-Spanish)

●HIPAA trained

●Computer and Telephone skills

●Medical terminology

●Scheduling

Experience

Sep2022- Current

Digestive Disease Consultant- Receptionist

Greet patient, Answering in bound and out bound calls, scheduling patients in person and over the phone, verifying insurance, collecting co-pay, scanning documents, checking in patients, medical terminology, activate patient files, perform all duties within hippa regulations, communicate medical results to patients, complete accurate documentation of patient.

March 2022-- PRESENT

Community Options, Las Cruces New Mexico- Direct support professional

Assisted disabled individuals with daily life activities such as, bathing, dressing, and meal preparation as well as medication intake. . Providing assistance with domestic tasks such as cleaning, budgeting, time management. Help implement behavior plans into daily living, encourage independence in individuals as well tracking daily progress in logs.

July 2017- May 2018

Convergys, Las Cruces, New Mexico- Call Representative

Responsible for processing customer order and sales, providing and receiving customer information, selling clients products and services and providing customers with basic customer service support.

April 2018-July-2021

Nissan Of Las Cruces, - Sales Professional

Greeting potential customers and assessing purchasing needs by actively listening and providing recommendations based on customers' automotive requirements.

Researching new car products and trends through automotive releases to stay up to date and make best recommendations to potential customers

In-depth knowledge of the dealership's vehicles, finance options and sales process. Intuition to anticipate which cars will appeal to different customers.

Professional Reference

Krystal Clark-House Lead -575-***-****-2500 Missouri Ave Las Cruces,New Mexico 88011

Danny Salas -General Manager -575-***-****-1801 S Main Street-Las cruces, New Mexico 88005

Rosa Zamarripa-Project Manager -575-***-****-E May Ave Las Cruces, New Mexico 88001

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