Service Representative Customer
Resume:
Angela M. Islas
Milwaukee, WI 53224
***************@***.***
Objective: I am a dedicated individual who wants to utilize my skills and education to help others and focus on being an asset to a company.
Education
Herzing University
LPN/DPN – In Progress
Anticipated graduation date: December 6, 2023
Cardinal Stritch University
Associates Business Management/HRM
Associates Degree in Business Management obtained from Cardinal Stritch University 2006
GPA 3.2
Work Experience
Rogers Memorial Hospital Behavioral Health
Adult Inpatient Unit
8/22/2022 – Present
PCA
Round on patients every 15 minutes, ensure all patients attend expected groups, ensure all patients eat their meals, conduct meal flow, assist patients with any needs as requested, conduct group evening sessions, goal focus sessions, be attentive to patients and their needs, enforce rules with the phone and other rules of the unit, assist new patients, assist discharges, assist nurses with vitals, orthos, glucose checks and other tasks, assist doctors when needed, adhere to activities with patients, conduct goals group, float to other units as needed
Shopping with Angel
3/1/2022-Present
Owner
Customer sends their shopping list. I accept the order and drive to the store and shop the order. I communicate with the customer throughout the shopping experience. Pay and deliver the groceries to the customer
Instacart
4/14/2020 – Present
Upon accepting a batch, go to the assigned grocery store, shop for the customer, and deliver the groceries to the customer
Chili’s Bar and Grill
8/14/2019 – 4/14/2020
Server/Customer Service
Take orders and serve food and beverages to patrons at tables. Check on customers to ensure they are enjoying their experience and take corrective action to any issues that arise.
Scion Dental / Skygen USA
2/4/2019 -1/2/2020
Office Services
Open mail, prep mail, distribute mail to appropriate departments, prep checks to be mailed to members and providers, reconcile checks, and send checks out for postage.
5/22/2017 - 2/4/2019
Customer Service
Take over 50 calls per day resolving claims issues, denials and reprocessing, advise of pre-authorization denials and status, advise of patient benefit details with various dental insurance companies, document and file grievances and appeals, resolving complaints, occasionally assisting with medical with calls, other various dental insurance tasks.
El Greco Family Restaurant
1/3/2017 - 5/1/2017
Server/Customer Service
Take orders and serve food and beverages to patrons at tables. Check on customers to ensure they are enjoying their experience and take corrective action to any issues that arise.
RBG inside Radisson Hotel
10/1/2016 - 1/3/2017
Server/Customer Service
Take orders and serve food and beverages to patrons at tables. Check on customers to ensure they are enjoying their experience and take corrective action to any issues that arise. Taking room service orders.
Odyssey Family Restaurant
10/7/2014 - 10/1/2016
Server/Customer Service
Take orders and serve food and beverages to patrons at tables. Check on customers to ensure they are enjoying their experience and take corrective action to any issues that arise.
Wheaton Franciscan Healthcare
4/19/2010 - 1/23/2015
Customer Service Representative II
Deal directly with customers in person and over the telephone.
Respond promptly to customer inquiries and complaints
Document customer accounts in detail
Communicate and coordinate with other departments
Processing legal documentations
Assisting with billing clinics
Processing daily correspondence
Adhering to various deadlines
Assisted Pre-Cert with pre-authorization process
Van Ru Credit Corporation
5/25/2009 - 4/19/2010
Human Resource Manager/Clerical Office Supervisor
Recruiting and interviewing potential candidates
Placing job ads via Milwaukee Jobs.com and Career Builder
Reviewing and tweaking company policies
Processing payroll
Assisting with benefits compensation
Reviewing PTO and sick time
Processing FMLA requests and other leave requests
Maintaining and managing confidential employee files
PC Mall Business Solutions
5/11/2005 - 1/29/2009
Sales Administrator/Vendor Coordinator and Trainer
Managing front office
Assisting Senior Account Executives with existing customers
Generating sales quotes
Processing orders
Product research
Phone screening and building sales training classes for new employees
Controlled vendor lunch and learns
Scheduled vendor visits
Scheduled sales training in three offices
Certifications
CBRF - Completed June 30, 2022
Contact this candidate