Verification Specialist Service Representative
Resume:
Nacole A. Jarrett
Minnetonka, MN 55345
******.*******@*****.***
People orientated, Highly motivated individual actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team.
Skills
• Communication • Account Management • Inside Sales • Salesforce • Business Development • Microsoft Office • Microsoft Word • Excel • ACIS • AS400 • Customer Service • Mentoring • Customer Relationship Management • SAP • CRM Software • ERM software • Sales Support (8 years) • Microsoft Dynamics GP • Microsoft Outlook • Microsoft Excel • Administrative experience • Typing • B2B Sales • Sales Management • Project Management • Negotiation • Benefits verification • Team leadership • Time management • Scheduling • Switchboard & Office management • IT tickets • Password resets • Troubleshooting software • Inventory counts • Shipping & Receiving • Benefits verification medical & prescription. Experience
September 2001-March 2016
Mckesson Medical Surgical, Golden Valley, MN - Customer Service Rep Lvl 2: Promoted to Customer Service Rep Lvl 3 in 2003: Promoted to Lead in 2013.
● Provide resolution to escalated calls and inquiries, new hire onboarding and training tasks, serve as the first point of contact for hospitals, schools, nursing homes, and hospice care within a high volume call center.
● Responsible for interfacing with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions, determine status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
● Maintained system records or returns, schedule changes, and product enhancements or changes, handle requests for product inquiries and requests for additional company materials.
● Direct contact for specialty accounts, inside and outside sales representatives and warehouse management.
● Software and online problem troubleshooting, updating software and website profiles, and resetting passwords.
2
July 2004- August 2005
Mckesson Medical Surgical, Golden Valley, MN - Head Receptionist
● Greeting visitors
● Switchboard
● Delivering mail in-office and sending out mail.
● Company special event planning
● Inventory ordering for staff and mailroom office products March 2006- April 2010
Chamilia, Minneapolis, MN - Customer Service/Account Manager/ Inside Sales
● Built positive relationships with existing customers to increase sales for the individual retail store as well as chain accounts, proactively promoted and informed customers of the purpose and benefits of holding events and other new marketing programs and promotions.
● Served as the first point of contact for all distributors and retail stores; including phone, fax, email or letters, for assistance and problem resolution in the areas of product, website ordering, availability, pricing, billing, warranty, returns, special events, and company policies and procedures.
● Worked directly with customers, inside and outside sales agents, and the distribution center to ensure all aspects of the customer needs were met.
● Identified process and procedure breakdown points and worked with cross-functional teams to develop solutions.
● Support of customer maintenance systems; including Great Plains and Salesforce, plan and develop procedural documentation to train internal team members and end users. March 2016- September2018
Aetna Insurance Company, Saint Louis Park, MN - Prescription Benefits verification specialist
● Uploading prescription documents into the system.
● Confirming all information is completed and filled in that’s required.
● Verifying patient, doctor and medication being prescribed.
● Outbound calls to Doctors and Nurses for follow up or additional information. ● Releasing into the queue for finalization from peers. September 2018- May 2021
Homeline Medical Supply, Remote - Customer Service & Account development 3
● Daily routine is subject to running daily shipping reports, confirming shipments, maintaining online accounts, product knowledge, taking incoming calls from customers to track orders, process returns, and placing orders.
● Extras also include up-selling, pricing, and medical account management. May 2019- February 2022
Kindercare Learning Center, Multiple Locations - Assistant Teacher
● Checking in children, diaper changes, caring for children, feedings, naps, curriculum schedule, sanitizing, checking out and closing locations. February 2022- January 2023
Coram/CVS, Remote - Benefits verification specialist
● Loading renewal plan details into the EMR system.
● Confirming all information is completed and filled in that’s required.
● Verifying patient and plan information
● Updating renewals.
● Answering client calls with questions
● Providing plan information and details.
Education
Graduated 2000
Minneapolis South High School - Diploma
University of Phoenix- No Diploma
Business Management
Rasmussen College- No Diploma
Early Childhood Development
Awards
2003 Mckesson Medical Surgical Customer Service Representative of the year. 4
References
UponRequest
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