Entry Clerk Pricing
Resume:
Dieztel Campos
******@*****.***
EXPERIENCE
Supervisor/ Tier 2 September 2019 to October 2022
Sutherland Global working for Visible program
● Was able to provide additional troubleshooting steps to further assist the members.
● Used tools available as Tier 2/Supervisor to assist agents.
● Provided coaching and assistance to chat agents on an ongoing basis.
● Worked on calls and cases assigned to Tier 2 agents.
● Used SalesForce to complete my Tier 2 tasks at hand.
● Provided a daily update of tasks completed to my manager.
● Took chats to assist members.
● Completed any other tasks assigned.
Accounts Payable Clerk/CSR Pricing Clerk January 2019 to August 2019 Texas United Management/ United Salt (Contractor by Addison Group) Customer Service Representative/ Pricing Clerk (May 2019 to August 2019)
● Responsible for approval of digital invoices.
● Responsible for mailing out paper invoices to correct customer's address.
● Responsible for creating credit/debit memos on customer accounts.
● Was assigned customer accounts to manage and make sure all information is current.
● Used SAP extensively to complete daily work; depending on the task at hand.
● Was responsible to do any further research if asked via person, email or mail.
● Was responsible for working customer service email address that would request to have pricing added to invoices, any updates needed on pricing or anything needed for the customer's invoices.
● Organized (received via mail or printed from email) invoices in their correct company code numbers.
● Printed any further documents that were needed before scanning and sending to manager.
● Scanned and emailed each invoices to appropriate approval managers.
● Printed approval for paper back up and approval from accountant. Administrative Assistant June 2018- August 2018
KL Chempak (Contractor by Staff Force)
● SAP experience.
● Inventory control of materials on site.
● Checked in drivers both Tanker Bulk or Van Drivers.
● Created necessary paper packages.
● Used Excel to complete end of month inventory.
● Quality Control products before it is released to drivers.
● Made samples ship ready.
● Completed any other assigned assignments.
Data Entry Clerk April 2018- June 2018
U.S. Zinc (Contractor to Staff Ready)
● Helping with the data transfer of customer's profiles on Word to Excel.
● Make sure manual data entry is accurate.
● Help with any other tasks as needed.
Contracts Assistant/Customer Service Representative August 2017- January 2018 Jiffy Lube International (Contractor to Primary Services)
● Updated Franchises information spreadsheets.
● Added and updated JLI’s projects on SharePoint and DocuSign.
● Organized/maintained file room with Jiffy Lube Store front files.
● Mailed necessary documents to franchise via USPS or UPS.
● Answered 50+ plus inbound calls per day across four support hotlines, entered information into SFDC database, and distribute to appropriate personnel via email.
● Managed case log and tracking system of 100+ issues daily via Salesforce.com. Effecting
● Processed complaints or inquiries received via US Postal. Interact directly with subject matter experts in developing solutions to new challenges.
● Documented solutions for future references, or creating solution templates for faster customer responses for case resolution.
● Processed and tracked consumer complaints for franchise stores and assist franchise to achieve resolution through research and follow-up.
● Responsible for work on any additional special projects, as needed. Bilingual Customer Service Representative February 2017 – May 2017 Sunnova Energy Corporation (3-month contract with Primary Services)
● Created and confirmed customer accounts and contacts
● Provided excellent customer service to our sales partners and customers
● Created cases per customer's needs
● Answered inbound support phone calls and responded to emails from customers and partners
● Used Salesforce to complete above responsibilities
● Also asked to participate in discussions with the operations management teams regarding the goals and processes
Document Control Clerk September 2016- February 2017 DocuScan Guys (6 month with Primary Services)
● Digitized a file room with oversized maps, contracts, leases, invoices, and other sensitive documents
● Ensured all files are free of staples for scanning purposes
● Organized files in the exact order that the client has requested
● Diligented about keeping files organized and stored correctly
● Worked at a fast pace in a very busy environment Office Clerk I August 2014- August 2016
Shell Oil Company (2 year contract with Primary Services)
● Filed records away in alphabetical or numerical order, and purged old files.
● Created new entries as needed.
● Worked with electronic storage media, such as hard drives and flash drives.
● Organized, filed and retreated all filing cabinet keys and laptop lock keys.
● Assigned 3 floors’ lockers and sent updated list to Security.
● Delivered items via interoffice methods.
● Ensured all the floors had all needed supplies.
● Made and ordered supply lists for each floor.
● Navigated on various Shell programs.
● Had basic knowledge of SharePoint.
● Made and created requested various packets.
● Intermediate knowledge of Plotter printing.
● Used my extensive Spanish speaking, reading and writing skills.
● Used my extensive Excel, Word, PowerPoint, Outlook and Internet Explorer skills to complete any additional tasks assigned.
Sourcing Assistant September 2013- November 2013
Primary Services
● Helped customer service department with any of the following tasks:
● Answered calls of possible candidates.
● Answered emails from possible candidates.
● Conducted initial face-to-face interviews.
● Made the necessary candidate's packets.
● Sourced for candidates.
● Made outgoing calls to possible candidates to come into the office.
● Used Word, Excel, PowerPoint skills to complete any additional tasks assigned.
Contact this candidate