Valerie Rodarte

Customer Service Specialist / Technical Support Agent

adwzt6@r.postjobfree.com

928-***-****

I have worked as a Customer Service Representative for more than 7 years. I am an expert in typing and working any cash register. I am extremely knowledgeable with computers and a quick learner of computer programs and can adapt to anything that the job requires. I am great at working with people with any type of personality or age. I have completed seminars on how to provide excellent and professional customer care including a seminar on "How to work with difficult people" by the Fred Pryor Seminars. I enjoy learning new techniques on how to provide clients and coworkers with a personable and helpful associate in any position that I may be in

Willing to relocate: Anywhere

Authorized to work in the US for any employer

WORK EXPERIENCE

Pet Boarding / Services

Rover.com -

Tucson, AZ

January 2019 to Present

I have multiple online dog sitter pages and profiles which keep me working 4 days a week most months. However I am looking for a more steady, reliable career as I am building my future. Technical Support Specialist

Learning A-Z (Cambium Learning Group) - Tucson, AZ June 2018 to January 2019

Assisted customers with troubleshooting any issues they encountered during their subscription term. Also with initial set up of their account, obtaining the data from their admin faculty to provide individual rosters for each class/ grade or period per teacher. This enables access to our programs, activities and scores for not only student usage but also parent observation as well. At times issues would occur due to the type of device being used by either Teacher or student therefore common knowledge of up to date technological devices was a must for each Tech support agent. This job was initially a temporary job placement that was supposed to only last until November, I was asked to stay on longer as needed.

Customer Service Representative

Clearview Glass and Tint - Tucson, AZ

September 2015 to March 2018

Assist customers with all questions, concerns, financial transactions, setting up claims with their Vehicle insurance and then processing the payment reimbursement. Also ended employment due to lack of hours scheduled in regards to decrease of business profits that summer.

Customer Service Representative / Tech Support

Convergys - Tucson, AZ

October 2013 to May 2015

Assist American Express card holders with activating their cards and answering minimal account information questions and concerns.

/ Assisting customers with connectivity issues such as Password reset, online account set up and problem resolutions. Also resolve any and all issues pertaining to Device and/ Software System issues. Receptionist

Pantano Animal Clinic - Tucson, AZ March

2012 to September 2013

Reason for leaving: Moved to other side of

town

Receptionist/ Veterinary Asst

Camino Seco Pet Clinic

December 2010 to September 2012

EDUCATION

High school or equivalent in Veterinary Technologist Certificate Pima Medical Institute - Tucson, AZ June 2010

to March 2012

High school diploma

Tucson High Magnet School - Tucson, AZ August 2005 to May 2009

SKILLS

•Outlook

•Data Entry

• Billing

• Receptionist

• Filing

•Microsoft Word

• Customer Service Skills

• Inventory

• Customer Service

• CSR

• Customer Care

• Call Center

• Customer Support

CERTIFICATIONS AND LICENSES

Veterinary Assistant

September 2010 to February 2011

ASSESSMENTS

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_to_profile/ a6d185037324a8e7e6d35cdcaaad371deed53dc074545cb7 Technical Support — Completed

July 2019

Applying protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_to_profile/ c05f4644baef4c582f3da511a88a6e83eed53dc074545cb7

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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