Passenger Service Data Entry

ALEXANDER MADOUN

Shelby Township, MI *****

586-***-**** - ***************@*****.***

PROFESSIONAL SUMMARY

●Strong Written & Oral Communication ●Creative Problem Solving ●Customer Service

●Reports, Documentation & Specifications ●Analytical &Organized ●Schedules, Deadlines & Budgets

●Client Relationship Management ●Workflow Coordination ●Researcher

PROFESSIONAL EXPERIENCE

The Hospitalist Physicians PLLC Public Relations September 2022 to Present

September 2021 to May 2022

● Collect and analyze data to identify community needs prior to planning, implementing, monitoring, and evaluating program services and activities

● Serves as a resource to assist individuals, other healthcare workers and the community

● Ensure the data integrity of patient records while following HIPPA laws

●Proficient in Microsoft Office and other programs within the department

● Ability to exercise independent judgement with tact and diplomacy in all situations.

●Communicate and follow-up with patients to instruct proper at homecare when discharged from the hospital

●Coordinate with appropriate clinicians to refer patients to counseling, rehabilitation, or physical therapy for improved long-term health outcomes.

Detroit Police Department Law Unit Detroit Mayoral Fellowship May 2022- August 2022

● Collect and analyze data to perform data entry

● Search and enter all accident and incident reports in LEIN Database

● Examine body camera footage ensure the data integrity for Assistant Attorney Prosecutors and Attorney’s

●Proficient in Smart Sheet form creation

● Ability to create Subpoena Requests under supervision of Lt Shannon Hampton

Macomb County Prosecutor Intern May 2021- August 2021

● Ensured data integrity by sorting, organizing files, spreadsheets, and reports

● Complied research, data and reports for constituent relations

● Examine and observed Assistant Prosecutors and Attorney’s in the courtroom

●Work on special projects for the public

● Monitor print media for items of interest

●Drafting correspondence and communications within and outside office

Amazon Security Officer May 2018- November 2018

● Presented losses and damage by reporting irregularities and informs violators of policy and procedures.

●Secured premises and personnel by patrolling property, monitoring surveillance equipment, and access point.

●Investigates security breaches, incidents, and other alarming behavior.

● Controls traffic by directing drivers

●Maintained the organization’s stability and reputation by complying with legal requirements

Detroit Metro Airport Prospect Airport Services June 2017-August 2017

● Passenger Service Assistant assist passengers in wheelchairs.

● Assisted all travelers needing special assistance or with disabilities on their arrival and departure flights.

●Guided unaccompanied minors to ensure safe boarding and arrival safety.

●Awarded Passenger Service Assistant of the Month for exemplary customer service

●Directed travelers to baggage check in, boarding pass kiosk, departure gates, restaurants, restrooms and convenience shops

e EDUCATION

University of Detroit Mercy Master of Science Information Assurance 12/2023

Oakland University Bachelor of Arts, Criminal Justice/Minor: Sociology December 2021 Macomb Community College Associate of Arts May 2019

CERTIFICATIONS

●FEMA Emergency Management ●Microsoft Office ●City Law ●Smart Sheet● Lexus Nexus ●Opt Centers

COMMUNITY VOLUNTEERING

Eimers Foundation of Michigan Non-Profit Organization

REFERENCE AVAIABLE UPON REQUEST

ALEXANDER MADOUN

Shelby Township, MI 48315

586-***-**** - ***************@*****.***

Dear Human Resources,

These days, it’s hard enough to find quality people to work with patients, customers, providers, and co-workers. You need to have someone who can bring quality organizational skills, customer service, and over all multitasking skills.

Over the last five years, I have focused on delivering great customer service and law policies and procedures needed in a hospital, prosecutors, mayoral environments. Because I’m flexible, I can follow directions and carry out all duties assigned to me, while upholding criminal justice, public relations, customer service standards. I am interested in delivering exceptional quality and standards for your company as I have in my previous company.

I’d like the opportunity to show how you can put my experience to work for you. Please feel free to call me at 586-***-**** with a time that would be most convenient for an interview.

I’m excited about working with your company, and I look forward to contributing to your future.

Sincerely,

Alexander Madoun

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