Customer Service Call Center

Ana Pizarro

New Haven, CT ***** • 475-***-**** • ************@*****.***

Summary of Qualifications

New Certified Nursing Assistant – Temporary Nursing Aide obtained on January 21, 2021

Bi-lingual (English/Spanish) Practical Nursing Student

Strong administrative skills with ability to multi-task

Exceptional customer service skills

Education

Porter and Chester Institute, Hamden, CT April 2020 – Present Practical Nursing Program

Nursing Perspectives throughout the Lifespan

Life Science

Mental Health Nursing

Basic and Advanced Medical/Surgical Nursing

Maternal/Child Health Nursing

Basic and Advanced Pharmacology

Clinical Experiences in Long Term Care and

Various Out-Rotation

Growth Development

Basic Patient Care

Vital Signs

Patient Evaluation

Nasopharyngeal/Oral Suctioning

Oxygen Therapy

Tracheotomy Care

Wound Care/dressings

Urinary Catheter Insertion

Medication Administration

Branford Hall Career Institute, Branford, CT January 2010 – September 2010 Medical Assisting Program

Experience

Dr. Dental, East Haven, CT November 2016 – Present Patient Coordinator

Schedule appointments for patients

Responsible for verifying all types of dental insurance

Bill patient and insurance companies

Provide exceptional customer service

Perform various administrative duties including answering the phone, faxing, etc.

Follow company protocols for treatment planning

Logisticare, North Haven, CT June 2013 – November 2016 Call Center Lead

Scheduled medical transportation for Medicaid enrollees

Verified insurances eligibility and communicated any conflicts

Worked in a team based environment and assisted co-workers as needed AR Mazzotta, Wallingford, CT November 2010 – June 2013 Customer Service Agency

Cornell Scott Hill Health Dental Department- scheduling appointments and billing

Connection Inc- Scheduling appointments, answering calls, taking and reading urine samples for substance abuse.

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