Data Entry Draw Blood
Resume:
A U R A M O N T E R O
********@*****.***
Houston, Tx 77040
PROFESSIONAL SUMMARY
Hardworking and reliable Medical Assistant focused on going above and beyond to support team and serve customers. Trained in patient care and offering top-notch Phlebotomy abilities. Motivated to continue to learn and grow as a professional. SKILLS
Customer Service Phlebotomist
Patient Care Data Entry
Administrative Clerical support
Multitasking
EXPERIENCE
Phlebotomist Technician, Quest Diagnostics, Oct 2021 - Dec 2021, Housron Manager, Amigo Multi Services, Jan 2014 - Jun 2021, Houston, Tx Supported back office procedures, including hiring and employment processes. Worked with finance team to manage and streamline accounts payable, accounts receivable, and payroll processes.
Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
Led cross-functional projects and identified and solved complex problems in all areas of business.
Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Interviewed, hired, and trained all employees and scheduled work hours. Improved the performance of individual team members by motivating and training each person.
Implemented mentoring programs to bring new staff up to speed quickly. Assisted General Manager in administering policies and practices in areas such as human resources, compliance, safety, and quality assurance. Managed employee performance through disciplining, coaching, and counseling. Analyzed productivity reports to manage overall performance. Supervised hourly and temporary personnel, providing work direction and reviewing work processes.
Played central role in household administration, including management, administration, and bookkeeping responsibilities.
Developed employees to improve their knowledge bases, increase team value and AM
improve leadership potential.
Phlebotomist Technician, Quest Diagnostics, Sep 2003 - Jan 2014, Houston, Tx Collected units of blood for medical examinations through venipuncture and capillary puncture.
Prepared tools, equipment, and machinery to safely draw blood and transport samples.
Collaborated and communicated with patients, Doctors, and Hospitals to ensure cohesive team environment.
Obtained units of blood from patients of all ages and needle tolerances using venipuncture, finger stick, heel stick, and arterial blood gas puncture methods. Communicated calmly with blood donors to ensure positive experience and generate repeat donations.
Filed and updated patients' records and lab test orders in department's database. Explained collection procedures to patients, answered questions and helped each person feel comfortable with the process.
Carefully labeled and packaged samples for transportation to the laboratory, minimizing errors and protecting specimen vials from damage. Disposed of biohazard fluids, tissue and collection devices safely and securely to minimize the risk of spreading diseases and bacteria. Medical Receptionist, Dr Mk Dhesi, Jan 2000, Houston, Tx Answered telephones, distributed mail and faxes, and prepared patient files. Scheduled patient appointments.
Prepared for next day's patients by pulling charts and making confirmation calls. Handled clerical tasks, including typing, filing, photocopying, and preparing letters. Kept updated knowledge of medical terminology.
Advised patient of any preparations required for scheduled procedures. Obtained and relayed information and messages in timely manner. Made appointments for patients on medical office software, contacted insurance companies on behalf of patients for approvals, and processed co-payments. Took patient information and scanned into EMR, ensuring accurate records and patient authorizations.
Entered, verified, and updated patient information into systems. Greeted patients and families.
Kept anxious patients calm by explaining upcoming procedures and answering questions.
Welcomed patients, pharmaceutical reps, and other visitors to doctor's office. Answered incoming calls and forwarded calls to appropriate destinations. Balanced drawers and managed petty cash usage.
Scanned data into document imaging software.
Scanned and filed patient information into medical records. Scheduled patient exams around availability of physician. Inventoried office and medical supplies and placed orders to maintain adequate levels of different items.
Jun 1995
EDUCATION
High School Diploma
KleinForest - Houston, Tx
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