Customer support

DE

DANA ELLIS

**.******@*****.*** +1-239-***-**** Orlando, FL 32808

Excellent customer services with years of 25 experience providing exceptional support to users at all levels. Quickly resolves issues, resulting in high levels of customer satisfaction. Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design. Professional with 25 years of progressive experience in the field who is highly organized and detail- oriented. Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.

Application support Data entry

Customer service Problem resolution

Desktop support

Help Desk

Technical Support

Computer Networking

Windows

Documentation review

Service Oriented

Activs Connect Orlando, FL

Post Enrollment Specialist

12/2022 - Current

Participated in various events to promote client and recruit new members and customers.

Handled new enrollments by entering customers' data and reviewing information.

Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.

Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.

BDC United Technology Fort Lauderdale,

FL

Sale & Service Agent

03/2022 - 12/2022

Answering incoming calls

Making service appointments for customer vehicle

Making appointments for the dealers for sales events Addressed employee issues and conflicts to provide input, feedback and coaching.

Atlas Software Orlando, FL

Help Desk Representative

01/2022 - 01/2022

Responded to end-user support requests and patiently guided people through basic troubleshooting tasks

Gave prospects technical sales presentations and explained the benefits and value of insurance products

By providing high-quality and efficient support, I was able to keep existing clients and develop 5 new accounts

Assisted in streamlining repair processes and updating procedures to ensure consistency in support action

Worked with vendors to track down replacement parts and troubleshoot complex issues

Followed up with clients to ensure optimal customer satisfaction following Summary

Skills

Experience

support engagement and problem resolution.

Nation Safe Drivers Boca Raton, FL

Alarm Dispatcher

04/2020 - 12/2021

Oversaw investigations to verify and resolve complaints from customers and shippers

Took basic information from callers and answered calls from an automated routing system

Communicated the most up-to-date information to first responders through electronic means, phone calls, and radio responses Dealt with about 6 cases per day, providing information and treatment recommendations to the general public, hospital staff, and US military personnel in cases involving accidental or intentional overdoses, chemical exposures, animal bites, and battery ingestions

Processed orders, created daily shipping logs, ran bulk pick sheets, processed and printed invoices, and processed and printed invoices Worked with management to develop new policies, procedures, and goals, as well as implement schedule and policy changes.

Fort Lauderdale, FL

Data Entry Representative

07/2021 - 08/2021

Used a 10-key pad to enter numerical data into databases quickly and accurately

Maintained optimal quality levels to avoid critical errors and support team performance goals

Scanned documents and saved them in a database to keep track of important organizational data

Outlined the processes and procedures for responding to and completing inquiries

Obtained scanned documents and entered them into a database Added documents to file records and created new records to support filing needs.

Cross Country Warranty Sunrise, FL

Technical Specialist

02/2018 - 02/2020

The ability to handle and stay current with new information Made a change

Created, oversaw, and updated policies, information, standards, and guidelines on a regular basis

Provided technical training to users, including desktops, laptops, and mobile devices.

MCNA Dental Fort Lauderdale, FL

Member Services Representative

05/2016 - 03/2018

Created a new employee evaluation process that resulted in significant performance improvements

Kept administrative records up to date and accurate to promote efficiency and team effectiveness in all interactions

Kept administrative records up to date and accurate to promote efficiency and team effectiveness in all interactions

Double-checked the data's accuracy and integrity

Processed refunds to satisfy customers, prioritizing and maintaining revenue where possible when other options were exhausted or refused. Career City College Fort Lauderdale, FL

01/1997

Concorde Career Institute Lauderdale Lakes, FL

01/1996

Education and Training

Fort Lauderdale High School Fort Lauderdale, FL

01/1993

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