Service Representative Center

ASHYRIA SESSOMS

Ellenwood, GA *****

470-***-****

***********@*****.***

Customer service representative with 5+ years of experience, including sales, tech support, and customer care. Received an average 95% customer satisfaction rating to date, while handling 90+ calls daily. 70 WPM typist.

providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Observant Call Center Representative experienced working in call center environments. Skilled at handling various calls while resolving client issues rapidly. Promoted consistently for providing clear customer service in English. Cash Handling (5 years)

Retail Sales (5 years)

Customer Service (5 years)

Business Development (5 years)

Typing (10+ years)

Call Center (5 years)

Microsoft Word (5 years)

Software troubleshooting (5 years)

Data Entry (3 years)

Customer Service (9 years)

Building Customer Trust and Loyalty

Issue and Complaint Resolution

Verbal and Written Communication

Responding to Difficult Customers

Microsoft Excel

HIGH SCHOOL DIPLOMA 06/2021

High School, Ellenwood, GA

3.7 GPA

Ranked in Top 10% of class

06/2020 to Current

HUMANA

Atlanta, GA

CSR Remote

Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice. Answered product questions with up-to-date knowledge of sales and promotions. Answered inbound customer calls and responded to inquiries. Responded to billing questions by researching information. 09/2018 to 03/2020

TARGET

Atlanta, GA, GA

Customer Service Representative

Upheld company standards and compliance requirements for operations. Positioned skilled staff in key areas throughout shift to optimize department productivity. Documented receipts, employee hours and inventory movement. Managed schedules, accepted time off requests and maintained coverage for shifts. Coached employees on interactions with customers to drive exceptional service. Helped employees accomplish tasks during peak periods. Managed daily cash intake by counting out registers and tabulating profits. Reported employee behavioral issues, losses and customer complaints to upper-level management. SUMMARY

SKILLS

EDUCATION

EXPERIENCE

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