Entry Clerk Service Representative
Resume:
Rachel Lucas
Raleigh, NC, 27616
Home: 919-***-****
Cell: 984-***-****
************@*****.***
Summary
I am a, quality driven professional with an extensive knowledge, and work experience in service operations. I have twenty-nine months (about two and a half years) of experience in the food service industry, 59 months (about four years and nine months) of customer service experience, and 22 months (about one year and eleven months) of experience of working in transportation. I am an ambitious person who takes a mature and reasonable approach to any task I undertake. I am seeking a position that will allow me the opportunity for personal and professional growth.
Skills
• Customer Service Experience
• Product Knowledge
• Data Entry
• Microsoft Office
Work Experience
Wearhouse Associate
Amazon
Garner, NC
January 2022 - Now
Receive and put away inventory.
Get customer orders ready and pack them up.
Load boxes into trucks for shipment.
Use scanners to read bar codes on products.
View prompts on screens and follow the direction for some tasks.
Troubleshoot problems.
Ensure product meets quality requirements.
Safety Assistant
Wake County Public School System
Raleigh, NC
November 2018 - November 2020
Attended to the physical, medical, and/or behavioral needs of students as outlined in student's health care plans.
Assisted in loading and unloading equipment.
Assisted students on and off transportation using lift.
Used school system approved methods to maintain order on school bus.
Notified school administrators of disciplinary problems with students on the bus.
Assisted with emergency evacuations and safety drills.
Performed other related duties as assigned.
Personal Shopper
Instacart
Raleigh, NC
May 2016 – January 2018
Had to understand specific needs and requirements of clients.
Took telephonic orders of clients and catered to their needs accordingly.
Shopped for specific items in large stores.
Delivered products to the customers' homes or businesses.
Communicated directly with the customers to ensure an exceptional experience.
Kept records of purchases and sales, and requisitions.
Customer Service Representative/Social Media Specialist Grubhub
Raleigh, NC
October 2013 – November 2015
Assisted customers via social media, specifically Twitter, and Facebook.
Engaged with costumers through these outlets in order to promote brand awareness.
Gathered and organized information about contests and promotions to coordinate with other departments.
Team Member/Advertising Assistant
Domino’s Pizza
Raleigh, NC
August 2012 – June 2013
Oversaw running the front of the store, handling customers, making food, safety inspections, inventory counting, and marketing to neighboring businesses.
Delivery Driver
Pizza Hut
Raleigh, NC
December 2010 - May 2011
Chose optimal routes consistent with delivery expectation, efficiency, and traffic knowledge.
Answered customer service questions and reported order problems to management.
Present clean, neat, and professional appearance both in person and with vehicle.
Verified each delivery order against ticket information.
Always operated vehicle safely and efficiently with service in mind.
Hostess
Applebee’s
Raleigh, NC
September 2009 - November 2010
Consistently provided professional, friendly, and engaging service.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Set dining tables according to type of event and service standards.
Routinely cleaned work areas, glassware and silverware throughout each shift.
Demonstrated genuine hospitality while greeting guest and establishing rapport.
Education
High School Diploma
Knightdale High School
Knightdale, NC
August 2006 - June 2010
No Degree
William Peace University
Raleigh, NC
August 2011 - May 2014
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