Arlesa Wright

Jonesboro, GA ***** lesa**.m @gmail.com

404-***-****

To secure a position utilizing abilities and expertise within an organization allowing for professional growth and advancement.

Authorized to work in the US for any employer.

Skills

Admission Supervisor, Office Manager, Store Manager, MS Word, Excel, Sales, Kronos, SharePoint, Medical

Terminology, Medical Billing, Forecasting, Customer Service, Strategic Planning, Data Entry, Database

Management, Event Planning, Flash, Human Resources, Hiring, Inventory Management, Leadership, Negotiation, Networking, PowerPoint, Quality Control

Work Experience

Community Liaison Accent Care-Atlanta October 2022 to present

Support in planning, development and implementation of career pathways and programs.

Assist in planning and implementation of events.

Support coordination of community activities

Utilize established reporting mechanisms, attend regular meetings, provide written report to management.

Birdsey Property Solutions - Atlanta, GA

October 2016 to Present

Manage daily operations, include developing long-term relationships with a portfolio of clients, connecting with key business executives. Manage REO Entire Portfolio - Critical, Inactive, Regular order Follow up. Handle scheduled calls with clients and escalation emails.

Site Manager

Sam's Mart - Conyers, GA

June 2014 to September 2015

Creates budgets for sales, expenses, and wages and monitors club indexing, making sure budget numbers are achieved, and ensures department staffing levels are within company guidelines. Drive sales in assigned areas. Ensures proper personnel procedures are followed for selection and recruiting, record retention, and training as required. Manages facility operation (Front-end, Accounting, Sales floor, membership and refunds, parking lot and grounds, Professional Services), including ensuring assets protection, inventory control, member services, safety, and compliance in each area as part of daily assigned duties and communicating with other managers and associates about facility operations, merchandising, and company directions, models, enforces, and provide directions, and guidance to associates. Entered daily store close totals in the PDI system, maintained all equipment on site trouble shoot and resolved all issues, controlled waste, and payroll expenses by set budget.

Co-Manager/ Asst. Manager

Wal-Mart - Atlanta, GA

January 2006 to January 2014

Outsourcing day to day management responsibilities and functions for improving operations and cutting cost. Initiates, directs, and participants in community outreach programs, and encourages and supports associates and managers in serving as good members of the community, models, enforces, and provides direction and guidance to hourly associates and managers on proper customer service approaches and techniques to ensure customer needs, complaints and issues are successfully resolved within company guidelines and standards, provides supervision and development opportunities for management and hourly associates in the facility and upholds to company's open door policy. Conduct weekly audits (cash office paperwork, cash deposits, claims, and hazardous materials), walk thru all departments for Kay Chemicals inspections monthly, reviewed store recap and P&L reports for store performance, verified floor plans and modular sets for each department. SWAS planning monthly, forecast budget weekly, and conduct management yearly evaluations. Leader of the Safety team and reward program.

Registrar

HCA Healthcare/ Emory Eastside Medical Hospital - Chamblee, GA

August 2001 to June 2004

Using Medic system 10-key by touch, post insurance co-payments, handle patient complaints, correct NPAS reports, refunds and adjustments, handle cash discrepancy, input doctor orders and patient information, collect deductible, confinement fees and co-payments, counseled patients regarding financial matters, Insurance/ Precert verification.

Business Office Manager

Beverly Enterprise - Tucker, GA

December 1999 to July 2001

Plan, direct and control the billing and office support functions. Direct administrative services and operations for the branch including billing, purchasing communications systems, space utilization, secretarial support, and mail services. Coordinate systems and procedures with medical records, data entry, claims review, and personnel functions to ensure efficiency and accuracy in operations. Coordinate staff replacement as necessary and promote compliance with all fiscal intermediary and/ or other third-party payors through education and coaching. Monitor systems, identify problem areas, and develop and implement action plans. Managed patient trust funds, petty cash and balance weekly. Entered all employees time in Kronos system, enter patient payer in house status in Vista Care system, and maintain Census totals daily.

Office Manager

The Physician Medical - Atlanta, GA

January 1998 to November 1999

Supervised daily business office functions, handled payment posting. Check in/check out patients, verified precerts, and scheduled appointments. Collect copay and deductibles, prepared patient charts for appointments, called patients and confirmed appointments daily, kept time and attendance records.

Admission Supervisor

Charter Peach ford Hospital - Atlanta, GA

May 1995 to January 1998

Supervised daily business office functions, follow, and enforce departmental rules and regulations, address and correct staff behaviors. Maintain cash and inventory controls to ensure funds are handled in an accurate and secure manner conjunction with policies and procedures. handled negotiated rates with insurance companies, entered patient assessment information in computer, counseled patient about financial matters, supervised insurance verification department, handled closing for month end, ordered and took inventory of supplies, discharged patients, collect copays, confinement fees and deductibles, wrote up administrative adjustment for PPO rates and self- pay discounts, kept time and attendance records by Kronos.

Data Entry Operator/Account Payables/ Receivable

Metro Home Health Services - Atlanta, GA July 1993 to May 1995

Performed all data entry operations, encoded admissions, recertification. Data base changes, verbal orders and all occupational orders (skilled nursing, physical therapy, home health aide). Entered medical information in computer system, adjusted incorrect balances of accounts, transmitted electronic billing, kept accounts payable and receivables, wrote checks.

Education

Texas University - Fort Sill, OK

DeKalb Community College - Clarkston, GA

Skills

Admission Supervisor, Office Manager, Store Manager, MS Word, Excel, Sales, Kronos, SharePoint, Medical

Terminology, Medical Billing, Forecasting, Customer Service, Strategic Planning, Data Entry, Database

Management, Event Planning, Flash, Human Resources, Hiring, Inventory Management, Leadership, Negotiation, Networking, PowerPoint, Quality Control

Awards

Sam's Best store manager award

December 2014

Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. Maintained high in stock levels, and controlled inventory.

Assistant manager of the year award

February 2011

Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Supervising staff, recruiting, and training employees for job promotions. Achieved financial objectives, excellent customer focus, and sales growth.

Chairperson of the positive approach committee

January 1999

Review performance and identifying and managing the process for renewal of the Committee through recruitment of new members. Building and leading the team meetings planned effectively, and orderly. Ensured policies and procedures are in place.

Certifications/Licenses

Food Safety Manager

June 2019

Driver's License

Additional Information

Skills: Ability to complete objectives with a minimum amount of training or supervision. Ability to handle multiple assignments, in highly pressured situations. Excellent customer service, and leadership skills. Excel, Word Perfect 6.1, electronic billing, account payables/ receiving, Medic system 10-key by touch, CRT, typing 65wpm, retail, and merchandising. Serve Safe food Certified.

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