Customer Service Support
Resume:
Summary
Relevant experience in sales and marketing with a demonstrating track record of results and leadership Outstanding sales consultant with 3+ years of experience cultivating strong client relationships and developing new opportunities
Consistently worked in a team environment while remaining self-motivated and competitive Committed to success and customer satisfaction as part of a team of motivated professionals that developed leading-edge applications and custom solutions for client business needs Proven track record of integrity, fairness, and consistency. Used proven methods to drive sales solutions that exceeded expectations and generated strong margins. Developed a reliable and successful sales-oriented track record with demonstrated leadership skills Experience
Allstate Insurance • Baltimore, MD
09/2021 - Present
Performed a full audit of inventory and sales reports, ensuring accuracy Built rapport with clients by providing quality customer service and problem solving Established personal connections with customers, exceeding customer service expectations. Developing marketing strategies and promote all types of new insurance contracts or suggest additions/changes to existing ones
Constantly update job knowledge and learn about new products and services Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
Maintain bookkeeping systems, database and records Monitor insurance claims to ensure mutual satisfaction Fulfill all policy requirements
T-Mobile • Baltimore, MD
11/2019 - 08/2021
Communicated with customer support for clarity on questions that were not answered in the online FAQs Accurately tracked customer orders, identified, and resolved any issues during order fulfillment Performed a full audit of inventory and sales reports, ensuring accuracy Set price book to increase stock and product knowledge Kept accurate records of all interactions, including customer names, addresses, phone numbers, credit card information, and product sales
Developed and trained new customer service representatives on the proper handling of customer inquiries Skills
Communication skills, Customer service, Marketing, Microsoft office, Microsoft powerpoint, Microsoft excel, Account management, Computer skills, Microsoft word, Computer literacy, Time management, Critical thinking, Active listening
, Adaptability
Education
Randallstown high school • Baltimore, MD
06/2019
Zainab Balogun
*****************@*****.***
Baltimore, MD
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