WE-WAT (Joe) CHONGWIBOON

adwzqd@r.postjobfree.com 804-***-****

**** *. ******** **. ***. 341 Richmond VA 23223

SUMMARY OF QUALIFICATIONS

● Proficiency in Microsoft Office: Word, Excel, Outlook, PowerPoint

● Experience in using excel to compare data and files

● Knowledge of how to use Excel formulas and functions to filter and compare data sets, spreadsheet, editing and formatting

● Familiarity with file transfer processes, and how to QA worked in QA Environment.

● Knowledge of analyze and record required business functionality and no-functionality

● Proficiency in 10 Numeric Keys: 12,000 keystrokes

● Able to operate printer, fax and copy machine

● Type 50 wpm

● Knowledge of basic collection, mortgage servicing, default servicing.

● 5 years proficiency in Black knight MSP

● 5 years Knowledge of Mortgage, Bank/Finance

● 2 years’ experience of audit/research using Excel program

● Knowledge of Lending Portal, FHA, VA, USDA, BUA, ASSET, FNMA, FHLMC loans

● Knowledge of lending compliance regulations (Reg. Z, RESPA, Truth in Lending, Reg. B, HMDA)

● CPR certificate

WORK OF EXPERIENCE

Sep 22 - present

Truist - Richmond, VA

Mortgage Loss Mitigation Specialist (Auditor process support)

Creating a Retention Pipeline & New Assignments FHLMC /FNMA / PORT / PRIVATE in Excel. Assigning the files along with the pipeline to the team to work on each day.

Creating LM201 files report using Excel conditional functions and formulas such as Xlookup and Pivot Table

Update the processor’s name and a file location in CLR and LMT1.

Reassigning loans to the processor using an Excel, Clarifire program and LMT1 reflects 319 and INF processing codes.

Creating a CK249 Excel Report file, analyzing the pending retention loans whether they need to be decisioned or moved to QA.

Creating a Xerox Breakdown Excel Report file, analyzing the loan documents in the pipeline to see if we have any new documents coming in.

Creating a CK384 Excel Report, analyzing each retention loans in the pipeline to see if the loans have been expired or needs any additional documents. Update the report and send out to QA and team to follow up.

May - Sep 22

Citizens bank - Glen Allen, VA

Mortgage Loss mitigation specialist/process support (default cash)

Review and verify loan documents such as MOD agreement, proved letter, bank

statement or back in the black.

Process loans using Black Knight MSP (SER1, P309, FEE1, FOR1, DDCH, DDCP, DLQ1,

NOTS, BNK1, etc.)

Analyze and process GNMA (FHA partial claims/non-partial claims, VA, USDA),

BUA, ASSET, FNMA, FHLMC using a cashiering database and Excel worksheet.

Clearing interest for GNMA loans using a cashiering database.

Process claims of principal, interest, escrow, contribution depends on types of

loan using MOD posting sheet or cashiering database.

Close loans and roll its due date in MSP (Black Knight lending portal)

Waive late fees and other fees using LMT1 in Black Knight MSP before processing the loan.

Reverse payments and apply funds to a suspense account when needed.

Move non-recoverable fees such as corporation advance fees using DDCP in Black Knight MSP

Process 25 to 30 loans a day.

Verify deferral loans using payment history in MSP (P309)

Receive payment checks from customers and apply to principal or pay off

accounts.

Process funds to a suspense account.

Process an asset loan that comes from Wells Fargo bank.

Process and cut checks to a customer when needed.

Feb. 22 - May 22 (part time)

My noodles and bar - Richmond, VA

Server

Working as a team in a fast-paced environment where multitasking, customer

service and communication skills are required.

Working with the POS systems to key in customers’ orders.

Receiving the phone call, answering customer’s questions about the restaurant,

food, and drinks.

Bending knees 90 -120 degrees, lifting, moving around the tables, chairs and

heavy boxes.

Handling money, preparing, and cleaning the equipment and workstations.

Working at the 2nd shifts: standing and walking in a fast-paced environment 9

hours a day.

Making a decision to solve the problem that might happen on the food or from the

customers to meet the customers’ satisfaction.

Carrying food and drinks to the patios on the second floor following the safety

guideline.

Working with water, cleaning, sweeping, mopping the floor at the end of shift.

Assigning the goal to be met each week by the manager.

Communicating as a team to achieve the goals.

Dec. 21 - Feb 22 (part time)

Basil Thai restaurant - Carson, Nevada

Server

Working as a team in a fast-paced environment where multitasking, customer

service and communication skills are required.

Working with the POS systems to key in customers’ orders.

Receiving the phone call, answering customer’s questions about the restaurant,

food, and drinks.

Bending knees 90 -120 degrees, lifting, moving around the tables, chairs, and

heavy boxes.

Handling money, preparing, and cleaning the equipment and workstations.

Working day and night’s shifts: standing and walking in a fast-paced environment

10 hours a day.

Making a decision to solve the problem that might happen on the food or from the

customers to meet the customers’ satisfaction.

Working with water, cleaning, sweeping, mopping the floor at the end of shift.

Assigning the goal to be met each week by the manager.

Communicating as a team to achieve the goals.

Jan. 13 - Dec. 21

Joe English - Thailand

English Tutor

Teach English to Thai students who want to study grammar or learn to speak English.

Creating a teaching plan using Microsoft Words and Powerpoint.

Creating a student schedule using an Excel program.

Oct. 11- Jan. 13

SunTrust - Richmond VA

REO Mortgage Claim Analyze

Compliance and analysis to recover hundreds of millions of dollars advanced on behalf of investors as well as insurance proceeds from Mortgage Insurance companies using Black Knight MSP

Feb. 10 - Oct. 11

Bank of America - Richmond, VA

Case Management Process Support (FHA/VA Loss Mitigation)

Managed a portfolio consisting of 500+ (Decision a minimum of 5 loans daily.)

Analyzed borrower financial information to determine the best loss mitigation options

that would cure the borrower delinquency.

Decision loans in accordance with the FHA waterfall using Black Knight MSP

Reviewed loan documentation for completeness.

Communicate the customer’s status to the Customer Relationship Manager and

inform them the next steps needed to process and provide home retention options to

provide the borrower a Fast, Fair, Final Decision.

Complete daily tasks and duties with the ability to follow and execute policies,

procedures, and protocol for loan Processing.

Jan. 09 - Feb. 10

Mortgage Outreach Services - Richmond, VA

Loss Mitigation Process Support

Using Black Knight MSP to Pre-qualify loan applications for viability.

Possess knowledge of current lending guidelines.

Responsible for processing residential loan applications, including inputting of loan application data into

the related Bank's loan origination and underwriting systems

Responsible for reviewing applications for completeness.

Orders all necessary supporting documentation.

Reviews all loan application documents, works loan up and submits files to the

Underwriting Department.

Communicates with Borrower to provide status reports, including outstanding conditions to commitment.

Submits approved loan applications to closing and coordinates with closing function to or initiates action on canceled/rejected loans.

Meets performance standards and goals.

Feb. 07 - Jan. 09

SunTrust Mortgage - Richmond, VA

Mortgage Loan Specialist

Role supports a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation

Responsibility for identifying solutions that will improve the account in a timely manner.

Using Black Knight MSP to utilize of appropriate options for borrowers, such as Collections, Repayment plans, Special Forbearance, Modifications, Short Sales, and/or Foreclosure.

Researching and/or preparing documentation and analyzing requests in accordance with established guidelines to determine appropriate courses of action.

Dec. 05- Feb. 07

Bon Secours - Richmond, VA

Data Entry Specialist

Operates data entry and automated data system (Lawson) to record and verify billing and account receivable information.

Dec. 04 - Dec. 05

Comfort Inc, - Richmond, VA

Receptionist

Check guests in and out of the hotel; respond to guest inquiries about the hotel and local attractions.

Greet the customers when check in and out.

Handle cash and phone calls.

Check in customers and/or give out hotel information and directions for customers through a phone call.

Handle the customers complains with manners as trained (listen, apologies and find a solution as quick as possible)

Nov. 02 - Dec. 04

Wachovia - Richmond, VA

Proof Operator (Data Entry specialist)

Operates MICR encoding equipment to prepare and encode items in accordance with established operating procedures.

Maintaining a production standard of at least 1,500 items per hour for transit and 12,000 keystrokes for all other encoding functions.

Submitting data in an accurate and timely manner.

EDUCATION

Bangkok University

● Bachelor of Business Management

J. Sargeant Reynolds Community College Richmond VA

● Accounting

● Reorganized for the academic honor of Dean’s List for the fall 2008

LANGUAGES

● English and Thai

REFERENCES

● Cindy Marker Supervisor 804-***-****

● Thu Nyuen Co - Worker 804-***-****

Contact this candidate